Introduction to negotiation skills
Effective Negotiation helps you to resolve situations where what you want conflicts with what someone else wants. The aim of Negotiation is to find a solution that is acceptable to all and leaves both parties feeling that they've won in some way. This seminar introduces delegates to an array of Negotiation Techniques and Strategies that can be used in a wide range of business situations.
Almost every day, we negotiate with suppliers, customers, bosses, and colleagues - often without realising it! Negotiation is a key skill which can significantly improve both individual and business performance. Effective Negotiation can save time, money, stress and even relationships while resulting in better deals, higher sales and more satisfied clients and suppliers. This intensive half-day Seminar provides an introduction to Negotiation, with emphasis placed on the practical application of a range of techniques, tactics and skills.
During this half day seminar you will discover:
* What makes a successful Negotiator.
* How to prepare well for a Negotiation so that you are never "caught short".
* The different Negotiation styles available to you, and when and how to use them.
* The importance of reading the people you are Negotiating with to choose the style of Negotiation that will achieve the best results.
* The importance of Communication and developing Rapport.
* The Golden Rules of successful "Win-Win" Negotiating.
* Recommendations for breaking a Deadlock or in-pass in the Negotiation.
* How to recognise if "dirty" Negotiation ploys are being used against you, and how to effectively counter them.
* A range of Ethical Negotiation Tactics and Techniques that will always strengthen your position to get the best deal out of the discussion.
Do you feel that someone is continually taking advantage of you? Do you seem to have to fight your corner aggressively, or ally with others, to win the resources you need? Or do you struggle to get what you want from people whose help you need, but over whom you have little direct authority? If so, you may need to brush up your negotiation skills.
During this seminar you will discover the most effective techniques and strategies for coming to mutually acceptable agreements in every sort of conflict.
Topics covered:
* Why Preparation for the Negotiation is half the battle.
* How to separate people from the problem and focus on interests not positions.
* Building a firm foundation for Negotiation by establishing rapport with staff, colleagues, superiors, clients and suppliers.
* Methods of working together to create options that will satisfy all parties.
* Understanding different "Negotiation Styles", and gain the upper hand by selecting the style that best fits the situation.
* Understanding Negotiation "power" and how to generate additional standing in a situation where your Power is low.
* Techniques for overcoming a "Deadlock" situation and obtaining an agreement.
* How to Negotiate successfully with opponents who are more Powerful.
* Methods of defending yourself against "dirty tricks" and Negotiation tactics.
* Leverage the power of body language: eye-contact, voice modulation, and confidence techniques.
Time: 08:30 - 12:30
Venue: The Master Builders Association, Durban
Cost: R750 Excluding VAT
Date: 07 November 2012
Time: 08:30 - 12:30
Venue: Corporate Conference Centre, Johannesburg
Cost: R750 Excluding VAT
Date: 20 November 2012
Time: 08:30 - 12:30
Venue: Belmont Square Conference Centre, Cape Town
Cost: R750 Excluding VAT