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SOCAP SA Annual ConferenceThemed around "Treating Customers Fairly - the balancing act between corporate profitability and consumer protection" and our line up of speakers promises to deliver real learning and understandings of what has become a fairly complicated landscape! Diane Terblanche, Chairperson of the National Consumer Tribunal will reflect on the success of this progressive legislation since it came into effect. We've asked Diane to "hold up the mirror" and share her view on the effectiveness of the current supporting processes and bodies, as well as provide feedback to Business around their role in the resolution of complaints both after they reach the National Consumer Commission. Diane, will also provide insights on what the commission should receive from businesses when resolving a dispute. Other speakers include Doug Leather, Sid Cohen and many more. See website for details Date: 22 August 2012 to 23 August 2012Time: 08:00 - 17:00 Venue: Johannesburg Country Club, Johannesburg |