Secretaries masterclass
Secretaries and administrative assistants perform a variety of administrative and clerical duties necessary to run an organisation efficiently. As the reliance on technology continues to expand in offices, the role of the office professional has greatly evolved.
This two day workshop deals one on one with delegates, utilising not only theoretical tools but focusing strongly on practical examples and exercises, whilst at the same time utilising real issues to demonstrate improved efficiencies in dealing with responsibilities and workload, effective verbal and written communication skills and enhanced skills in dealing with conflict and difficult situations.
Delegates will have a clear understanding of their key role in the organisation and how their improved skills in assisting their bosses and teams can be used to work together towards achieving the goals of the business.
The workshop will enable Secretaries to manage their workload better, improve their skills at working under pressure, assist them to deal with demanding and difficult customers (internal and external to the business) and overall increase their efficiencies as secretaries.
What delegates will learn:
¦Enhanced emotional intelligence
¦How to handle conflict situations
¦How to handle anger and stress
¦How to perform under pressure
¦How to manage change effectively
¦Understanding their key role and responsibilities
¦How to be more than a secretary - understanding their value in the organisation
¦How to better manage themselves, their bosses, and their co- workers
¦How to prioritise, delegate and better manage their workload and projects
¦How to improve their communication skills and effectively deal with bosses, clients and employees
¦How to improve themselves and enhance their contribution to the business
Time: 09:00 - 16:15
Venue: Benvenuto Conference Centre in Randburg, Johannesburg
Cost: R4 450.00 excl VAT
More info:
Benvenuto Conference Centre in Randburg
Date: 17 September 2012 to 18 September 2012
Time: 09:00 - 16:15
Venue: Benvenuto Conference Centre in Randburg, Johannesburg
Cost: R4 450.00 excl VAT
More info:
Benvenuto Conference Centre in Randburg
Date: 08 October 2012 to 09 October 2012
Time: 09:00 - 16:15
Venue: Benvenuto Conference Centre in Randburg, Johannesburg
Cost: R4 450.00 excl VAT
More info:
Benvenuto Conference Centre in Randburg
Date: 06 November 2012 to 07 November 2012
Time: 09:00 - 16:15
Venue: Benvenuto Conference Centre in Randburg, Johannesburg
Cost: R4 450.00 excl VAT
More info:
Benvenuto Conference Centre in Randburg