Frontline excellence
Imagine phone lines ringing, lights blinking, co-workers asking questions and here comes a customer...
How does the person manning the front desk of your office or business handle several people simultaneously with professionalism and poise? What message does your customer receive, one of chaos or one of professionalism?
Modules covered:
- Where customer excellence starts
- Image and grooming
- Why customer care is important
- Exceeding customer expectations
- Excellent telephone skills
- Importance of first impressions
- Angry customers and complaints
- Handling difficult customers
- Dealing with anger and conflict
- Voice, tone and body language
Time: 22:00
Venue: The Peer Group Offices (Randburg), Johannesburg
Cost: R1 950.00 (excl.VAT)
Date: 19 June 2012
Time: 22:00
Venue: The Highlands Lodge (Durbanville), Cape Town
Cost: R1 950.00 (excl.VAT)
Date: 25 June 2012
Time: 22:00
Venue: The Mandalay B&B Conference Centre (Durban North), Durban
Cost: R1 950.00 (excl.VAT)
Date: 28 June 2012
Time: 22:00
Venue: The Peer Group Offices (Randburg), Johannesburg
Cost: R1 950.00 (excl.VAT)