Professional voice over the telephone

The person who answers the call or makes the call is the first impression a client has of your company 67% of people will call another company based on the interaction they have had with a person on the telephone. Can you afford to lose business due to incorrect telephone etiquette?

Only you can make the difference.

The purpose of this one day training course is to teach the skills required for communicating with confidence and professionalism, using the voice to the best of its abilities, while conversing over the phone. Empowering person to communicate effectively, clearly, and concisely on the telephone.

Making a good first impression
How to appear professional and confident when speaking
Using the voice correctly when speaking
Dealing with irate callers
Listening skills
How to improve communication with superiors and colleagues
Working with a diary and saving time
Have a great attitude
Telephone etiquette
Voice and pronunciation: a focus on the voice and its importance, we will look at pronunciation and neutralizing accents, such as the influence of different languages, for example; Afrikaans and the various African languages
As well as speaking over the phone, where we rely completely on the voice
Dealing with difficult callers, taking messages and telephone etiquette

The delegates will also be presented with an audio training CD that is included in the workshop price.
Exercises have been put onto a CD for you to listen to and practice along with, to ensure bad habits are corrected

The professional voice over the phone workshop, is a practical and informative workshop, that offers the delegate personal attention. It is a proven methodology that has been successfully implemented in numerous companies in South Africa, Namibia and Botswana. We limit the numbers on the workshops to fifteen due to the highly practical nature of the workshop, and the personal attention given to the individuals.

The workshop is facilitated by Marc Andrew, who has over twelve years on the telephone, establishing call centers, training call center staff both in and out bound, and understanding the pressures that people experience on the telephone, both locally and internationally.

In-house workshops available for company's wanting to train eight delegates or more.

Date: 12 July 2012 to 12 June 2012
Venue: V&A Guest House and Conference Center, Port Elizabeth
Cost: R 2 000.00 (Excluding VAT)

Date: 27 September 2012
Venue: V&A Guest House and Conference Center, Port Elizabeth
Cost: R 2 000.00 (Excluding VAT)

Date: 29 November 2012
Venue: V&A Guest House and Conference Center, Port Elizabeth
Cost: R 2 000.00 (Excluding VAT)