ABC problem solving course
The BMGI ABC Problem Solving Course provides just the framework needed to engage employees through a structured approach, applying selected tools that enable everyone to contribute to solving their company's problems.
Upon completion of this course, participants will be able to:
Understand the fundamentals of problem solving.
Understand the importance of the "voice of the customer."
Identify and specify what the problem is.
Comprehend the 10 problem solving tools.
Clearly define and scope a problem.
Identify the correct process metric.
Conduct a process mapping event.
Run simulations and do waste analysis.
Understand data and do trend analysis.
Complete a risk analysis by identifying potential failure modes.
Effectively brainstorm solutions.
Control and monitor a process.
Apply the BMGI Problem Solving Roadmap.
http://www.bmgi.co.za/content/abc-problem-solving
Date: 23 July 2012 to 26 July 2012Time: 22:00
Venue: Corporate Conference Centre, Johannesburg