Telephone etiquette made easy

This practical one day course looks at the processing of incoming and outgoing telephone calls effectively within the workplace.

Who will benefit?
• Receptionists
• Front line employees
• Customer Service Agents
• Call Centre Agents

Learning outcomes:
• Include video material from Learning Resources
• The Telephone Doctor - Basic Basic Telephone Etiquette
• Employ effective telephone etiquette
• Answer telephone according to organisational standards
• Process incoming and outgoing calls according to organisational standards
• Process outgoing calls according to organisational standards

For more information visit our website: www.ledon.co.za or contact our Pretoria office on 012 329 6198 or alternatively the Cape Town Office on 021 554 4760.

Date: 09 July 2012
Time: 22:00
Venue: T.B.C, Cape Town

For more, visit: https://www.bizcommunity.com