Frontline excellence

Imagine phone lines ringing, lights blinking, co-workers asking questions and here comes a customer... How does the person manning the front desk of your office or business handle several people simultaneously with professionalism and poise?

What message does your customer receive - one of chaos or one of professionalism?
This fast-paced workshop is specifically designed to answer these and other important questions

Here are the modules we cover:

- Where Customer Excellence Starts
- Grooming and Image
- Excellent Telephone Skills
- Doing the Right Things Right
- Handling Difficult People and Situations
- Handling Complaints
- How to deal with Anger and Conflict
- Time Management

Date: 15 February 2012
Venue: The Murray Guest House - Brooklyn, Pretoria
Cost: R1 950.00 (excl.VAT)

Date: 16 February 2012
Venue: The Bailiwick Manor - Randburg, Johannesburg
Cost: R1 950.00 (excl.VAT)

Date: 21 February 2012
Venue: The Highlands Lodge - Durbanville, Cape Town
Cost: R1 950.00 (excl.VAT)

Date: 22 February 2012
Venue: The Mandalay B&B Conference Centre, Durban North
Cost: R1 950.00 (excl.VAT)

For more, visit: https://www.bizcommunity.com