Call centre- telephone etiquette and customer care

This course identifies telephone and customer care skills needed to be successful and more professional. It provides strategies to enable you to give your internal/external customers the quality service they deserve. Each delegate will learn tips for handling the telephone, ways to manage the discussions, and how to influence your customer perception of your company.

Upon successful completion of this course, learners will be able to demonstrate their ability to:
Making a good first impression;
Definition and understanding of telephone etiquette;
Actively listen with skill and empathy;
Appear professional and confident when speaking;
Use the voice correctly when speaking;
Deal with problems over the telephone;
Overcome nerves when under pressure;
Thinking on your feet;
Adapt policies and procedures in order to provide the correct answer to the solution;
Accurately analysing the customer's needs and wants;
Successfully dealing with difficult and challenging clients.

Date: 24 February 2012 to 25 February 2012
Venue: Orchards, Johannesburg
Cost: Dependant on the no of learners booked

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Well-equipped and appointed training venue with lovely gardens and tranquil setting.

Date: 29 March 2012 to 30 March 2012
Venue: Orchards, Johannesburg
Cost: Dependant on the no of learners booked

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Well-equipped and appointed training venue with lovely gardens and tranquil setting.

Date: 03 May 2012 to 04 May 2012
Venue: Orchards, Johannesburg
Cost: Dependant on the no of learners booked

More info:

Well-equipped and appointed training venue with lovely gardens and tranquil setting.

For more, visit: https://www.bizcommunity.com