Frontline excellence training

Imagine phone lines ringing, lights blinking, co-workers asking questions and here comes a customer... How does the person manning the front desk of your office or business handle several people simultaneously with professionalism and poise?

What message does your customer receive - one of chaos or one of professionalism?
This fast-paced workshop is specifically designed to answer these and other important questions

Here are the modules we cover:

- Where Customer Excellence Starts
- Grooming and Image
- Excellent Telephone Skills
- Doing the Right Things Right
- Handling Difficult People and Situations
- Handling Complaints
- How to deal with Anger and Conflict
- Time Management

Date: 06 December 2011
Venue: The Bailiwick Manor, Randburg
Cost: R1 950.00 per delegate (excl.VAT)

Date: 06 December 2011
Venue: The Highlands Lodge, Durbanville
Cost: R1 950.00 per delegate (excl.VAT)

Date: 07 December 2011
Venue: The Mandalay B&B Conference Centre, Durban
Cost: R1 950.00 per delegate (excl.VAT)


 
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