Certificate in customer experience management
Customer loyalty, advocacy and retention all depends on experience... Do you want to get inside the mind of your customers...Managers involved with customers, services, sales, accounts, marketing, public relations and communication can simply not miss this highly interactive and exciting course!
Increasingly, organisations are recognising that the complete experienced endured by their clients is imperative to customer retention, growth and profitability. CE at UP in association with Consulta Research presents a four-day course on Customer Experience Management (CEM).
The course focuses on the development and execution of CEM measurement, strategies and implementation. It provides a deeper understanding of the essentials of CEM for organisations wishing to increase customer retention, growth, loyalty and profitability.
Delegates will be on their way to become customer experience specialists and address one of the fastest growing needs in modern organisations.
Upon successful completion of related assignments, delegates will obtain a certificate issued by the University of Pretoria.
Call now to book your space, closing date 30 October 2011.
Date: 01 November 2011 to 04 November 2011Venue: Graduate Centre, University of Pretoria, Hatfield, Pretoria
Cost: R8000. Inhouse options available