The winning service workshop
Happy staff; happy guests; and a healthier bottom line - Your business
should be enjoying all three in 2011 - and the Winning Service
Workshop from N'lighten is the best way to make sure it is.
Early bird special 40% off
The best way to put a smile on the face of your guests is by delighting them with great
service. And when your organisation creates the kind of service experience that keeps
guests coming back for more, you'll soon find that their smiles can be very contagious
- especially when you're looking at your increase in profits!
Often, it's your guest-facing staff and junior managers who need to be the real guest
service experts - which is why N'lighten has developed its one-day Winning Service
Workshop to equip these employees with the knowledge and skills they need to keep
your guests, and you, smiling.
This hands-on workshop covers everything from the importance of company and
personal branding to the essential aspects of superior guest service. It's designed
to ensure that your employees, supervisors, and junior managers gain a full
understanding of the importance of creating exceptional guest experience, and equip
them to do so. Because, let's face it, when your guests are smiling, everybody's happy!
Venue: Atlantic Imbizo Conference Centre, Cape Town
Cost: R990 - R1650
More info:
Atlantic Imbizo Conference Centre at the V&A Waterfront