Frontline/receptionist excellence
What message does your customer receive - one of chaos or one of professionalism?
This fast-paced workshop is specifically designed to answer these and other important questions.
• Where Customer Excellence Starts
• Excellent Telephone Skills
• Doing the Right Things Right
• Handling Difficult People and Situations
• How to deal with Anger and Conflict
• Plan for Tomorrow
Venue: The Morning Star Express Hotel, Pretoria
Cost: R1 950.00(excl. VAT)
Date: 12 August 2011
Venue: The Bailiwick Manor, Randburg
Cost: R1 950.00(excl.VAT)
Date: 23 August 2011
Venue: The Mandalay B&B, Umhlanga
Cost: R1 950.00(excl. VAT)
Date: 24 August 2011
Venue: The Highlands Lodge, Durbanville
Cost: R1 950.00(excl. VAT)
Date: 31 August 2011
Venue: The Bailiwick Manor, Randburg
Cost: R1 950.00(excl. VAT)
Date: 06 September 2011
Venue: The Highlands Lodge, Durbanville
Cost: R1 950.00(excl. VAT)