Implementing the consumer protection act
We've unpacked everything you need to know in order to fully comply with the consumer protection act.
The Consumer Protection Act came into operation on 1 April 2011.
Under this new legislation, all suppliers of all types of goods and services will have to comply with this vast piece of legislation. Understanding the provisions of the CPA is one thing - implementing this act is a completely different ball game and not necessarily as easy as one thinks!
Don't wait until it's too late.
Don't leave these very important, and in some cases challenging, issues unattended as they will take time to consider, act on and implement. This Act has sharp teeth and could come back and bite you BIG Time!
WHAT WILL BE COVERED?
•CPA Outline and Overview
•Business Operations
•Relationship with the Supply Chain
•Quality of Goods and Services
•Contracts
•Strict Liability
•Treating the Consumer Correctly
•Delivery of Goods and Services
•Repairs and Returns
•Procurement and Supply
•Marketing
•Sales
Venue: Sandton Convention Centre, Johannesburg
Cost: R2 750.00 per delegate excl VAT