Professional selling skillsA salesperson must have superior selling skills- skills that build customer trust and differentiate you from your competitors.
AchieveGlobal's Professional Selling Skills® (PSS) can help you develop these skills.
Become a consultative problem-solver in face-to face sales situations, and take customers through the steps of the sales cycle. COURSE OUTLINE Opening: learn how to effectively open calls in a positive and productive way.
Probing: learn how to use effective questions to gather information and build a clear, complete, mutual understanding of a customer's needs.
Supporting: examine how to provide information that helps the customer make an informed buying decision
Closing: learn to recognize when a customer is prepared to move ahead in the sales cycle.
Connective Skills: participants will learn how conversational skills can demonstrate listening and keep a sales call mutual throughout.
Addressing Indifference: participants will explore the reasons why customers may not express needs when they are indifferent and learn how to respond.
Resolving Customer Concerns: participants will learn to recognize, differentiate, and resolve the three main types of customer concerns: skepticism, misunderstandings, and drawbacks.Date: 17 August 2011 to 19 August 2011
Venue: Cape Town, Cape Town
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