Office skills for PAs/secretaries/office staff
During this training seminar, participants will learn how to run a stellar office and stay in control, no matter how hectic the day gets.
This seminar allows those working in an administrative office environment to develop the skills required to be part of an effective office. You will develop techniques and strategies for effective planning, organising and confident communication. Discover the many tools that can help you manage your time, prioritise and work more effectively meaning you have more time to complete critical urgent tasks. Learn how to proactively contribute to the successful achievement of your individual goals and to the successful running of an office.
Certification: NQF Level 4, 6 Credits
DAY 1
1. Super Assistant: What the Boss Expects.
2. Styles and Different Kinds of Bosses;
3. Professional Presence: Looking and Acting the Part;
4. Difficult Personalities and Difficult Situations: Dealing with Challenges;
5. Time Management;
6. Conflict Management;
7. Stress Management;
8. Personal Branding;
9. Project Planning; and
10. Minute taking Protocol
DAY 2
1. Effective Diary Management;
2. Successful Events Management;
3. Professional Business Writing;
4. Travel Arrangements;
5. Meetings, Minutes and Conference Management;
6. Accurate Filing and Recordkeeping; and
7. Tools of the Trade: Voicemail, Email, Memos, and More;
Venue: Cotswold Conference Centre, Midrand
Cost: R2890.00
Date: 16 August 2011 to 17 August 2011
Venue: Courtyard Hotel, Mowbray
Cost: R2890.00
Date: 13 September 2011 to 14 September 2011
Venue: Convention Dynamics, Kempton Park
Cost: R2890.00