Customer service excellence
In an increasingly competitive market place, building a business comes down to providing excellent service.
This can only be done by promoting a service culture in your company. This workshop will energize staff and improve Customer Service - a powerful and uplifting boost to the morale and energy of staff.
• Communicate for service excellence in the workplace.
• Build your staff into an effective team.
• Attitude.
• Handling difficult customers.
• Absenteeism.
Includes "The Fish Philosophy" and "The Psychology of Customer Service".
TRAINER: Maureen Cohen Pevsner - Trainsmart
Date: 04 May 2011Venue: Chamber House, Royal Showgrounds, Pietermaritzburg
Cost: Members: R480 per head, Non-members: R640 per head