Business etiquette for the results-driven manager
CBM Training's one-day business etiquette course has been designed to assist managers to identify and avoid common etiquette pitfalls, build a strong rapport with colleagues, staff and clients, evade ethical risks that may cause later regret, prevent being unintentionally discourteous or disrespectful and effectively sell themselves and their ideas with total confidence.
Business etiquette is a lot more than knowing which spoon to use for the soup at a corporate banquet. Etiquette is about portraying yourself with the kind of refinement that shows you need to be taken seriously at work. It is about participating confidently in meetings, networking effortlessly at cocktail parties, dealing professionally with colleagues and staff at work and learning to keep your head in pressure situations when everyone around is losing theirs.
During this highly practical and interactive one-day course you will discover the best ways to:
• Greet, meet and introduce people professionally in a business setting
• Initiate a conversation with a new business associate, make constructive small talk and then end the conversation on a high note
• Network effortlessly with possible contacts, taking the opportunity to discover new ways to expand your contacts and grow your business
• Conduct yourself positively during meetings, participating professionally and voice dissent when needed while at all times being taken seriously
• Entertain staff, clients and customers to lunch or dinner while displaying the proper etiquette in all things from Table Manners to Toasting
• Communicate appropriately when conversing, writing business letters or e-mails or talking on the phone, utilising the most suitable greeting, tone and manner
• Deport yourself calmly during a crises, keeping your temper and guiding the team's effort with a cool and calm demeanor
• Understand the nuances of different dress for different business occasions, and look at some ways you can "dress to impress" without being seen as flashy
• Learn why discretion is important when talking to outsiders about your company, and how indiscreet disclosure of information could harm your company
Venue: Cape Town, Cape Town
Cost: R 2 350 exc vat