Training for telephone receptionists.
The course will cover
The initial identification.
Motivation, attitude, voice, listening, and assertiveness.
Transfers - screening.
Outgoing calls.
Calls of complaint and important callers.
Other reception duties.
Visitors - security.
Dress.
Ergonomics.
Date: 24 February 2011
Venue: Chamber House, Royal Showgrounds, Pietermaritzburg
Cost: Members: R480 per head, Non-members: R640 per head