Consumer protection act
CPA, make sure your staff understands the act its consequences and prepare for implementation
The Consumer Protection Act has sweeping implications for business in every industry and on every level and all industries will be acutely affected. Businesses need to become familiar with the provisions of the Act and must ensure that their business processes, documents and policies are amended in preparation for the effective implementation of the CPA..
1. The objectives of the Consumer Protection Act
2. Understanding the nine fundamental consumer rights defined by the act
3. Changes to company name registration
4. Codes of conduct
5. How and when the act will be enforced
6. Penalties for contravention
7. Application of the Act to your industry
8. Practical examples/case studies
9. Influence that the Act has on other acts such as Insurance, National Credit Act, Companies Act
Venue: Umfundi/ Centurion, Pretoria
Cost: R 1100.00 per person
More info:
Route 21 Corporate Park