Advance protocol and etiquette for business people

This is a must for all companies that is working with overseas clients and contacts! This course is being presented by Maatchen Land - wife of one of our country's previous ambassadors for 21 years.

Business etiquette - local and international for business executives and secretaries/banqueting staff

Definition of Protocol and etiquette

Etiquette for South Africa with our diverse cultural and religion groups

Cultural/religious flexibility

Ethics - do's and don'ts

Dealing with VIP's

Hosting - responsibilities of host, guests, international standards

Making appointments

Business cards

Guidelines for business dress - meetings/general discussion on body language/dress code etc

Business etiquette/professional image

First name or title/conversation (Do's and Taboo's)

Gift giving

Let's make a deal

Prosperous entertaining - food (religion, preferences, Halaal, Kosher)

Dinner etiquette and formal dinner

Official table of precedence/table plans/seating plans

Public behaviour

Discussion on events/conferences

Pitfalls

Visitors programmes/conferences/ceremonies

Planning the official program

Planning the social programme

Checklists (logistics, conference, registration forms, budgets etc)

Protocol guidelines for your office

How to establish a strong protocol presence

Protocol for business deals with Mid East, Asia, America and England

Date: 17 November 2010 to 19 November 2010
Venue: International Hotel School, Sandton - Johannesburg
Cost: R3500.00

Date: 27 October 2010 to 29 October 2010
Venue: International Hotel School, Westville - Durban
Cost: R3500.00

Date: 20 October 2010 to 22 October 2010
Venue: International Hotel School, Cape Town
Cost: R3500.00