The course will cover:
· Demystifying business process management and related buzzwords
· The objective and advantages of business process management
· Our two approaches to analysing business processes
· Systems and software in use
· Quality management ( environmental, manufacturing and financial)
· Challenges with the implementation of a QMS.
· Auditing and accreditation
Date: 11 May 2010
to 13 May 2010
Venue: Johannesburg