PA and Secretary Development Training workshop

Keeping the boss organised, on time, and on track is often a challenge, especially when you are not in charge. During this training seminar, participants will learn how to run a stellar office and stay in control, no matter how hectic the day gets. Additionally, they will discover how to build personal credibility, use techniques for better listening, deal with difficult people, handle negative situations, and more. Skills practice exercises are interactive, allowing participants to practice what they have learned in a fun, high-energy environment. The Personal Assistant and Secretarial Development Programme is the ideal conference for those needing to improve their administrative assistant skills or for those looking for the extra business edge.

» Based on SAQA's Unit Standard ID 12153, NQF level 4, 5 Credits
» Based on SAQA's Unit Standard ID10388, NQF level 4, 3 credits
» Based on SAQA's Unit Standard ID 110023 NQF Level 4, 6 Credits

We will cover topics such as:

1. Super Assistant: What the Boss Expects
2. Minute taking Protocol and Professional Business Writing
3. Styles and Different Kinds of Bosses
4. Tools of the Trade: Voicemail, Email, Memos, and More
5. Professional Presence: Looking and Acting the Part
6. Difficult Personalities and Difficult Situations: Dealing with Challenges
7. Time Management
8. Conflict Management
9. Stress Management
10. Personal Branding
11. Project Planning

The course will take place over 1 day - 09:00 to 16:30 as follows:

17 March 2010 Courtyard Hotel, Mowbray - Cape Town
6 April 2010 Garden Court, Kempton Park - Gauteng
4 May 2010 Courtyard Hotel, Arcadia, Pretoria - Gauteng
18 May 2010 Courtyard Hotel, Mowbray - Cape Town
8 June 2010 The Croft Conference Centre, Midrand - Gauteng

Date: 17 March 2010
Venue: Courtyard Hotel,, Mowbray
Cost: R1490

More info:

R1 490, 00 per delegate - Includes comprehensive training material, supplementary readers, certificate of completion, refreshments, lunch & snacks, parking vouchers and a free gift.