Creating Stellar Customer Relations- World-Class
Strong customer relationships are essential to success in business today, and because customers, external and internal, actually want to be loyal to deserving organisations, such relationships hinge on the behavior of your service providers.
Customers have choices!
What causes a customer to choose one product or service over another is the way they feel about a product and how they feel they are treated by the organization.
Organizations that listen and respond to the way their customers feel will succeed and thrive despite changes or demands in the market place.
Ultimately it's feelings that influence and are responsible for customer loyalty.
Can your organization afford to NOT equip your people with the right skills?
Reaching for Stellar Service
The purpose of this module is to explore the value of stellar service and the role of the service provider in achieving it.
Caring for Customers
The purpose of this module is to help service providers develop skills for delivering friendly, attentive service that demonstrates interest in and care for customers on a human level.
Healing Customer Relationships
The purpose of this module is to develop skills that will help service providers serve customers who are concerned, angry, or upset after a service breakdown.
Dazzling Your Customers
The purpose of this module is to enhance the ability of service providers to make customers feel special and valued, thereby creating experiences so surprisingly positive and memorable that customers will tell others about them and will want to sustain and build their relationships with the organization.
We are accredited to the Services Seta - NQF Level 3 - 9 credits
Date: 10 March 2010 to 11 March 2010Venue: tba, Cape Town