Oracle CRM for the Communications Industry
Oracle's CRM solutions for communications help service providers to streamline service by interactively guiding customers to the information they need.
Streamline and Simplify Complicated Ordering Products and Bundled Services
As communications services become more innovative, they also become more complicated. And complicated services can lead to customer confusion, challenges in the ordering process, and loss of sales. Thankfully, Oracle's CRM solutions for communications help service providers to streamline service by interactively guiding customers to the information they need.
Plus, Oracle's CRM solutions for communications make it easier to expedite targeted calls, control churn, and ensure a consistent experience across all channels. This can, in turn, help consolidate support, strengthen customer relationships, and build brand loyalty.
Join us at this event to learn how Oracle's CRM solutions for communications also give you the power to:
Provide faster offer design and implementation
Improve the duration and value of key customer relationships
Streamline agent assisted billing care through one integrated customer view
Keynote: Why Telco's Should Get their Customer Experience Right in South Africa: Arthur Goldstuck: MD: WorldWideWorx
Keynote: Next Generation Customer Experience: Dave Bilimoria: Senior Director : Communications : Oracle EMEA
Partner Presentation: Getting CRM Strategy Right in Telcos: Nikki Tyrer: Senior Executive - Management Consulting and Integrated Markets CRM Service Line Lead - South Africa: Accenture
Panel Discussion: Nikki Tyrer, Arthur Goldstuck and Dave Billimoria discuss : How to accelerate the implementation of customer experience initiatives
Date: 25 February 2010Venue: Saxon Boutique Hotel, Johannesburg
Cost: Free
More info:
Saxon Boutique Hotel
36 Saxon Road, Sandhurst