At this course, delegates will identify the key changes to make in order to build their self confidence and improve their oral communication skills.
Who should attend?
Any individual wishing to improve their communication skills with others; face-to-face, in
meetings or on the telephone.
What will I learn?
On Completion of this training delegates will know how to:
Communicate more effectively
Pick up on hidden messages - interpret body language and regulate their own
Actively listen for feelings as well as meaning
Modify their voice and speech to achieve the desired response from the listener
Increase their confidence when communicating face-to-face
Improve relationships by increasing interaction and creating a comfortable environment
for communication to occur
Be aware of common errors in pronunciation
course outline
Effective communication
Identifying and using different communication styles
Clarifying how you wish to portray yourself
‘Listening' to body-language
The impact of poor listening and questioning
What causes misunderstanding and confusion when communicating
When and how to ask a question
Improve your concentration when listening - taking the time to question, rather
than answer
Listen for feelings
What others say, may not be what you hear
The power of the spoken word
Identify elements that make a ‘good voice'
Modulation: adjusting the volume, pitch and pace for maximum effect
Articulation: clarity
Communicating and presenting a positive image
Voice projection
Speaking in front of others - confidence and nervousness
Positive language and appropriate gestures/body language to use while speaking in
front of others
Meetings - getting heard, taking control and getting a decision
Speaking on the telephone
Managing workplace relationships
Understanding the other person's perspective
Strategies to managing conflict
Giving and receiving constructive feedback
Conflict preventing communication
Date: 09 February 2010
to 10 February 2010
Venue: Westville Country Club, Durban
Cost: R 3 750.00 + VAT p/p
