Facebook has announced new communication features for Pages, making it easier for people and businesses to connect through private messaging.
Private messaging is a popular way for people to connect and businesses are increasingly using it to connect with their customers.
The new tools will enhance messaging between people and businesses.
Send messages to a Page from local awareness ads: Makes it easy for people to start a private message conversation with businesses directly from an ad. Reply to comments privately with a message: Allows Page admins to address customer requests on their Page more effectively.
Identify responsive Pages: Shows which Pages are highly responsive to customer messages through a rating badge displayed on the business's profile.
Manage messages: New tools for Page admins to respond faster and track messages more efficiently.