Ipsos South Africa is a global leader in the market research industry.
We are recruiting a service line director to head up the customer experience service line which focuses on designing, measuring and delivering value from customer experience programs.
The role of the service line director has a shared focus between expertise in a specific industry and client relationships in that they lead the development and growth of the business for a given sector within their region. The role is to have an umbrella view of the different key accounts that make up the bulk of the service lines' business. The focus is on client development, and team management on an overall level.
Here are the key performance areas that this person will be responsible for:
Five years' market research agency experience in client facing role
Thorough knowledge of the service line’s core research
Strong innovative research and analytic skills.
Quantitative or qualitative experience
Business acumen – business leader, entrepreneurial, financial perspective
Strong sales and negotiation skills
Preferably someone who has experience in customer experience
General good people management skills
Excellent interpersonal skills
Good time management skills
Ability to work under pressure
Ability to prioritise, multitask and meet deadlines
Proficiency with the MS Office package
Ability to learn other software packages
Posted on 23 Apr 16:51
Apply by email Diana Le Roux
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