Short Course in Customer Experience Practice
Upcoming course.
Customer Experience Management (CEM) has gained popularity as a mechanism for client loyalty and advocacy. However, many businesses are battling with the concrete implementation of CEM principles.
With the Customer Experience Practice short course, we will be bridging the gap between theory and practice by focusing on the implementation of customer experience principles to enable you to identify needs and develop and implement customer experience programmes that are relevant to your respective industry and workplace. Find out more about this course here.
Date: 19 April 2017 to 21 April 2017
Venue: Pretoria
Date: 11 October 2017 to 13 October 2017
Venue: Pretoria
Cost: R 9 100.00
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