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<title>Daily CRM, CX, UX industry news in Europe</title>
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<pubDate>Mon, 06 Apr 2026 06:59:29 +0200</pubDate>
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	<title>#BizTrends2026 | Tom Kaneshige on how CMOs seized strategy in an age of chaos</title>
	<link>https://www.bizcommunity.com/article/biztrends2026-tom-kaneshige-on-how-cmos-seized-strategy-in-an-age-of-chaos-950774a</link>
	<description>Every few years, talking heads lament the chief marketing officer role as too tactical, too soft, too replaceable. Yet marketing leadership keeps reappearing, albeit under more pressure and more scrutiny. The truth is that the CMO role is being rewritten in real time to match a world that no longer behaves predictably.</description>
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	<pubDate>Thu, 22 Jan 2026 08:00:00 +0200</pubDate>
	<source url="https://www.bizcommunity.com/rss/440/33.html">Bizcommunity CRM, CX, UX Europe</source>
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	<title>Marketers optimistic as Warc forecasts global ad spend of $1.15tr in 2025</title>
	<link>https://www.bizcommunity.com/article/marketers-optimistic-as-warc-forecasts-global-ad-spend-of-115tr-in-2025-699351a</link>
	<description>Two-thirds (65%) of marketers expect business conditions to improve next year with Warc forecasting global ad spend to grow to $1.15tr next year.</description>
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	<pubDate>Wed, 13 Nov 2024 12:21:00 +0200</pubDate>
	<source url="https://www.bizcommunity.com/rss/440/33.html">Bizcommunity CRM, CX, UX Europe</source>
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	<title>New Commercial Arts joins Ogilvy as WPP announces leadership shakeup</title>
	<link>https://www.bizcommunity.com/article/new-commercial-arts-joins-ogilvy-as-wpp-announces-leadership-shakeup-924314a</link>
	<description>WPP has announced its acquisition of New Commercial Arts (NCA), an independent creative and customer experience agency, that will join Ogilvy’s global creative network. With this acquisition also comes some key leadership changes.</description>
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	<pubDate>Wed, 11 Sep 2024 08:00:00 +0200</pubDate>
	<source url="https://www.bizcommunity.com/rss/440/33.html">Bizcommunity CRM, CX, UX Europe</source>
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	<title>Digital advertising group Aleph launches payment unit</title>
	<link>https://www.bizcommunity.com/Article/1/16/241117.html</link>
	<description>Aleph - the digital advertising company - has announced the launch of its global cross-border payments and credit underwriting unit, Aleph Payments.</description>
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	<pubDate>Fri, 18 Aug 2023 09:45:00 +0200</pubDate>
	<source url="https://www.bizcommunity.com/rss/440/33.html">Bizcommunity CRM, CX, UX Europe</source>
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	<title>The power of inclusive portrayal in advertising</title>
	<link>https://www.bizcommunity.com/Article/1/40/216307.html</link>
	<description>On 27 May 2021, Kantar, in partnership with Affectiva, presented a webinar on how inclusive portrayal in advertising is important for the progression of media.</description>
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	<pubDate>Fri, 28 May 2021 12:30:00 +0200</pubDate>
	<source url="https://www.bizcommunity.com/rss/440/33.html">Bizcommunity CRM, CX, UX Europe</source>
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	<title>1 in 4 consumers tried a new brand during pandemic - global report</title>
	<link>https://www.bizcommunity.com/Article/1/168/207161.html</link>
	<description>A new global report, titled 'The Future of Retail: Opportunities for Brands in the New Normal', highlights challenges and opportunities for retailers as the Covid-19 pandemic drives permanent shifts in consumer behaviour now and beyond the holiday season.</description>
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	<pubDate>Wed, 12 Aug 2020 11:20:00 +0200</pubDate>
	<source url="https://www.bizcommunity.com/rss/440/33.html">Bizcommunity CRM, CX, UX Europe</source>
</item>
<item>
	<title>Customer experience will help retailers overcome the financial hit from coronavirus</title>
	<link>https://www.bizcommunity.com/Article/1/458/205885.html</link>
	<description>Retail was in trouble long before Covid-19 hit. The past five years saw daily reports of store closures and retailer bankruptcies. The growth of online commerce eroded many retailers' top-line revenues, forcing them into an ongoing cycle of discounts and promotions just to keep up.</description>
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	<pubDate>Mon, 06 Jul 2020 12:36:00 +0200</pubDate>
	<source url="https://www.bizcommunity.com/rss/440/33.html">Bizcommunity CRM, CX, UX Europe</source>
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	<title>Covid-19: Could remote working help retail re-evaluate its agenda?</title>
	<link>https://www.bizcommunity.com/Article/196/179/202307.html</link>
	<description>As the impact of the coronavirus crisis grows every day, the retail world has had to evolve in countless ways, as how we shop and connect with each other has shifted dramatically. The pandemic has changed the way that all businesses are operating, not least in relation to working from home for those who are able to.</description>
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	<pubDate>Wed, 01 Apr 2020 15:56:00 +0200</pubDate>
	<source url="https://www.bizcommunity.com/rss/440/33.html">Bizcommunity CRM, CX, UX Europe</source>
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	<title>Connecting with customers on the ground is not dead</title>
	<link>https://www.bizcommunity.com/Article/196/458/199999.html</link>
	<description>Online shopping continues to disrupt the traditional retail sector. One only has to look at the decline of the British high streets to know that there is a revolution going on in the way that consumers shop - household names such as Boots, Debenhams and House of Fraser have all been affected by store closures and job losses.</description>
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	<pubDate>Mon, 27 Jan 2020 13:17:00 +0200</pubDate>
	<source url="https://www.bizcommunity.com/rss/440/33.html">Bizcommunity CRM, CX, UX Europe</source>
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	<title>Key findings from Warc's 2019 Future of Strategy report</title>
	<link>https://www.bizcommunity.com/Article/1/423/194900.html</link>
	<description>Warc has released its 2019 Future of Strategy report on the changing role of strategy within the marketing landscape.</description>
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	<pubDate>Wed, 28 Aug 2019 09:40:00 +0200</pubDate>
	<source url="https://www.bizcommunity.com/rss/440/33.html">Bizcommunity CRM, CX, UX Europe</source>
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