https://www.bizcommunity.com/417/33.html Rest of Africa CRM, CX, UX news 15 CRM, CX, UX news - Rest of Africa https://www.bizcommunity.com/res/img/logo.gif https://www.bizcommunity.com/417/33.html en-us Fri, 10 Apr 2026 09:17:52 +0200 https://www.bizcommunity.com/article/biztrends2026-tom-kaneshige-on-how-cmos-seized-strategy-in-an-age-of-chaos-950774a Every few years, talking heads lament the chief marketing officer role as too tactical, too soft, too replaceable. Yet marketing leadership keeps reappearing, albeit under more pressure and more scrutiny. The truth is that the CMO role is being rewritten in real time to match a world that no longer behaves predictably. 1-264944 Thu, 22 Jan 2026 08:00:00 +0200 Bizcommunity CRM, CX, UX Rest of Africa https://www.bizcommunity.com/article/dentsu-x-shaping-the-future-of-experiences-698551a At dentsu X, we don’t just create experiences – we craft moments that matter. Moments that speak to the heart of consumer motivations and drive measurable growth for businesses. With South Africa joining our other sub-Saharan Africa (SSA) markets, we bring a deep understanding of the region’s diverse cultural fabric. But we also look beyond the immediate – beyond events, beyond culture, beyond borders. Dentsu X: Experience Beyond. 1-255471 Wed, 19 Feb 2025 10:32:00 +0200 Bizcommunity CRM, CX, UX Rest of Africa https://www.bizcommunity.com/Article/196/13/193188.html CNN recently called Amazon "the most valuable company on the planet". A big part of the goliath's success comes down to design thinking and founder Jeff Bezos's insistence on an empty chair. 1-193188 Mon, 15 Jul 2019 11:27:00 +0200 Bizcommunity CRM, CX, UX Rest of Africa https://www.bizcommunity.africa/Article/410/16/192838.html Small and medium scale businesses are the foundation of Nigeria's economy. Thanks to digital technology, it is worth noting that e-commerce platforms like Jumia have so far played a key role in boosting and accelerating MSMEs in the last seven years. 1-192838 Thu, 04 Jul 2019 17:24:00 +0200 Bizcommunity CRM, CX, UX Rest of Africa https://www.bizcommunity.com/Article/196/33/189967.html In the film Field of Dreams an out-of-luck farmer played by Kevin Costner sees a vision for a baseball field in his cornfield. He builds the baseball field from his vision spurred by the voice telling him that if he builds it, "they" will come. Before long, dead baseball players take to the field and Mr Costner's character wins all his detractors to his vision. 1-189967 Tue, 23 Apr 2019 09:14:00 +0200 Bizcommunity CRM, CX, UX Rest of Africa https://www.bizcommunity.com/Article/196/423/188784.html In a talk titled 'Why your story matters', in the driving demand track of the fifth eCommerce Africa conference, attendees heard from Mike Joubert, founder of the Billybo Group. Dubbed a godfather in SA brands and marketing, he walked us through the virtue of storytelling and why it matters, while shedding light through examples from some of the greatest commercial stories ever told. 1-188784 Wed, 20 Mar 2019 17:23:00 +0200 Bizcommunity CRM, CX, UX Rest of Africa https://www.bizcommunity.com/Article/196/423/188577.html Instead of asking how marketing is going to change in 10 years' time, David Duarte, CEO of Treeshake, believes it's a far more valuable question to ask how marketing is going to stay the same. In his words, 'What are the timeless truths of the marketing industry?' 1-188577 Fri, 15 Mar 2019 11:00:00 +0200 Bizcommunity CRM, CX, UX Rest of Africa https://www.bizcommunity.com/Article/196/424/185885.html CX is everything. Businesses boom because they offer awesome differentiated customer experience, online and offline. The big trends in 2019 will follow this rule. 1-185885 Mon, 14 Jan 2019 07:30:00 +0200 Bizcommunity CRM, CX, UX Rest of Africa https://www.bizcommunity.com/Article/196/661/181178.html Findings from RSA's recent survey in the UK showed that 28% of customers have elected to boycott companies that have been shown to mishandle personal data. 1-181178 Thu, 30 Aug 2018 09:05:00 +0200 Bizcommunity CRM, CX, UX Rest of Africa https://www.bizcommunity.com/Article/196/394/174885.html The proliferation of e-commerce essentially means that retailers are now more than ever competing in a global marketplace. In South Africa, online may account for less than 2% of total retail sales, but online spend has been predicted to top R53 billion this year. 1-174885 Fri, 16 Mar 2018 10:15:00 +0200 Bizcommunity CRM, CX, UX Rest of Africa