https://www.bizcommunity.com/414/33.html East Africa CRM, CX, UX news 15 CRM, CX, UX news - East Africa https://www.bizcommunity.com/res/img/logo.gif https://www.bizcommunity.com/414/33.html en-us Mon, 06 Apr 2026 07:39:51 +0200 https://www.bizcommunity.com/article/biztrends2026-tom-kaneshige-on-how-cmos-seized-strategy-in-an-age-of-chaos-950774a Every few years, talking heads lament the chief marketing officer role as too tactical, too soft, too replaceable. Yet marketing leadership keeps reappearing, albeit under more pressure and more scrutiny. The truth is that the CMO role is being rewritten in real time to match a world that no longer behaves predictably. 1-264944 Thu, 22 Jan 2026 08:00:00 +0200 Bizcommunity CRM, CX, UX East Africa https://www.bizcommunity.com/article/customer-experience-africa-awards-cxas-calls-for-entries-582070a The Customer Experience Africa Awards (CXAs) are officially back for 2025 and brings together the very best in customer experience from across the continent for a night of recognition, celebration, and connection. 1-258536 Fri, 20 Jun 2025 05:10:00 +0200 Bizcommunity CRM, CX, UX East Africa https://www.bizcommunity.com/article/all-about-you-putting-you-in-youth-month-on-biz-362078a Over the next few months, the Biz editorial calendar will be heating up as we get behind our annual lineup of Content Features, ideal for both content contributors and sponsors! 1-257303 Tue, 20 May 2025 16:51:00 +0200 Bizcommunity CRM, CX, UX East Africa https://www.bizcommunity.com/article/googles-2025-hustle-academy-applications-now-open-258507a Google has opened applications for the 2025 edition of its Hustle Academy programme. 1-256040 Wed, 12 Mar 2025 08:48:00 +0200 Bizcommunity CRM, CX, UX East Africa https://www.bizcommunity.com/article/dentsu-x-shaping-the-future-of-experiences-698551a At dentsu X, we don’t just create experiences – we craft moments that matter. Moments that speak to the heart of consumer motivations and drive measurable growth for businesses. With South Africa joining our other sub-Saharan Africa (SSA) markets, we bring a deep understanding of the region’s diverse cultural fabric. But we also look beyond the immediate – beyond events, beyond culture, beyond borders. Dentsu X: Experience Beyond. 1-255471 Wed, 19 Feb 2025 10:32:00 +0200 Bizcommunity CRM, CX, UX East Africa https://www.bizcommunity.africa/article/ogilvy-africa-network-launches-ogilvy-one-in-ssa-with-jason-smit-as-managing-partner-708512a The Ogilvy Africa Network has launched Ogilvy One in Sub-Saharan Africa (SSA), with Jason Smit appointed managing partner to lead the specialist digital service offering. 1-254902 Tue, 28 Jan 2025 09:36:00 +0200 Bizcommunity CRM, CX, UX East Africa https://www.bizcommunity.com/article/marketers-optimistic-as-warc-forecasts-global-ad-spend-of-115tr-in-2025-699351a Two-thirds (65%) of marketers expect business conditions to improve next year with Warc forecasting global ad spend to grow to $1.15tr next year. 1-253371 Wed, 13 Nov 2024 12:21:00 +0200 Bizcommunity CRM, CX, UX East Africa https://www.bizcommunity.com/article/new-commercial-arts-joins-ogilvy-as-wpp-announces-leadership-shakeup-924314a WPP has announced its acquisition of New Commercial Arts (NCA), an independent creative and customer experience agency, that will join Ogilvy’s global creative network. With this acquisition also comes some key leadership changes. 1-251634 Wed, 11 Sep 2024 08:00:00 +0200 Bizcommunity CRM, CX, UX East Africa https://www.bizcommunity.com/article/bpo-industry-report-says-africa-is-becoming-global-cxm-hub-892553a Africa is rapidly emerging as a global hub for Customer Experience Management (CXM) outsourcing, driven by a potent combination of digital connectivity advancements and a burgeoning young population. The continent's vast and youthful talent pool, coupled with improving digital infrastructure, is attracting businesses worldwide seeking to enhance their customer service operations. 1-249359 Thu, 20 Jun 2024 12:21:00 +0200 Bizcommunity CRM, CX, UX East Africa https://www.bizcommunity.com/article/customer-experience-africa-awards-return-for-2nd-edition-236887a In today's rapidly evolving market, customer experience (CX) has become the cornerstone of business success. 1-249260 Tue, 18 Jun 2024 10:06:00 +0200 Bizcommunity CRM, CX, UX East Africa