https://www.bizcommunity.com/CRMTrends South Africa news 15 CRM, CX, UX news - South Africa https://www.bizcommunity.com/res/img/logo.gif https://www.bizcommunity.com/CRMTrends en-us Sun, 26 Apr 2026 11:31:18 +0200 https://www.bizcommunity.com/article/how-belonging-is-rewriting-brand-loyalty-173906a For years, loyalty was engineered like a machine: points, tiers, vouchers, repeat purchase. It worked best when customers had fewer options, switching carried friction, and attention was still concentrated in a handful of mass channels. 1-265978 Thu, 26 Feb 2026 06:46:00 +0200 Bizcommunity CRM, CX, UX South Africa https://www.bizcommunity.com/article/why-2025-will-redefine-loyalty-programs-with-personalisation-at-the-core-587850a As businesses continue to foster stronger connections with their customers, 2025 will see key changes in how loyalty programs are designed and executed. The focus is increasingly on personalisation, engagement, and delivering meaningful and tangible value. 1-255016 Fri, 31 Jan 2025 09:27:00 +0200 Bizcommunity CRM, CX, UX South Africa https://www.bizcommunity.com/article/geospatial-targeting-capturing-the-right-moment-not-just-the-right-place-031125a If you've ever felt like you’re being bombarded with irrelevant ads, you’re definitely not alone. In fact, 74% of consumers get frustrated by ads that don’t align with their interests. 1-254737 Tue, 21 Jan 2025 09:25:00 +0200 Bizcommunity CRM, CX, UX South Africa https://www.bizcommunity.com/article/10-trends-to-watch-in-south-african-banking-672041a Amidst South Africa’s high interest rates, slow economic growth, and domestic constraints, 2024 will be another year filled with both opportunities and challenges for its banking industry. 1-246641 Thu, 07 Mar 2024 12:27:00 +0200 Bizcommunity CRM, CX, UX South Africa https://www.bizcommunity.com/Article/196/829/245074.html Brands leveraging gamification is nothing new – but now, more than ever, with so much clutter out there, finding different ways of engaging with customers is becoming more and more important. 1-245074 Thu, 11 Jan 2024 09:00:00 +0200 Bizcommunity CRM, CX, UX South Africa https://www.bizcommunity.com/Article/196/66/238011.html The Metro FM Music Awards has announced that a pop-up channel by SABC Video Entertainment, will be available for broadcasting on the SABC Plus App from 29 April to 28 May 2023. 1-238011 Tue, 02 May 2023 08:46:00 +0200 Bizcommunity CRM, CX, UX South Africa https://www.bizcommunity.com/Article/196/829/235040.html Global cloud communications platform Infobip shares its top five trends for customer experience and omnichannel communications for 2023. 1-235040 Mon, 16 Jan 2023 09:55:00 +0200 Bizcommunity CRM, CX, UX South Africa https://www.bizcommunity.com/Article/196/829/235008.html What makes great purpose really hit home is that it is anchored in time; always looking to the future while remaining custodians of the present. It's good for the people whose lives we touch, and it's good for business, too. 1-235008 Fri, 13 Jan 2023 09:57:00 +0200 Bizcommunity CRM, CX, UX South Africa https://www.bizcommunity.com/Article/196/829/234828.html While I can't tell you what the trends are, I can tell you what they'll do. I always struggle with writing these trends pieces, yet every year I do one and promptly forget about it. 1-234828 Mon, 09 Jan 2023 08:00:00 +0200 Bizcommunity CRM, CX, UX South Africa https://www.bizcommunity.com/Article/196/731/224351.html The fashion industry, in fact retail in general, is changing by seismic proportions. Digital communications, m- and e-commerce, manufacturing driven by the ongoing impact of Covid-19 and the shifting consumer landscapes and demands. 1-224351 Wed, 26 Jan 2022 08:21:00 +0200 Bizcommunity CRM, CX, UX South Africa