https://www.bizcommunity.com/196/458.html South Africa news 15 CRM news - South Africa https://www.bizcommunity.com/res/img/logo.gif https://www.bizcommunity.com/196/458.html en-us Wed, 10 Jun 2026 13:59:36 +0200 https://www.bizcommunity.com/article/sa-is-no-longer-an-emerging-loyalty-market-it-is-a-mature-one-390588a Eighty-five percent of economically active South Africans use loyalty programmes, up from 82% in the previous year, according to the 2025/6 Truth & BrandMapp Loyalty Whitepaper. 1-268883 Tue, 09 Jun 2026 11:36:00 +0200 Bizcommunity CRM South Africa https://www.bizcommunity.com/article/how-to-lose-a-customer-in-16-days-512760a Have you ever found yourself in a situation so unexpected that you felt like turning to an imaginary camera and asking, “How did I get here?” 1-268826 Mon, 08 Jun 2026 08:17:00 +0200 Bizcommunity CRM South Africa https://www.bizcommunity.com/article/your-customers-are-unreliable-narrators-and-your-segmentation-is-built-on-it-512440a Most brand segmentations get quietly abandoned by the marketing teams they were built for. Not because the maths is wrong — it usually isn’t. They get abandoned because they were built to describe customers, when what the marketing team actually needed was something that could predict what those customers would do. 1-268476 Wed, 27 May 2026 09:15:00 +0200 Bizcommunity CRM South Africa https://www.bizcommunity.com/article/cinema-meets-retail-in-new-nu-metro-x-edgars-club-partnership-deal-178086a Edgars Club and Nu Metro have announced a new loyalty partnership aimed at expanding entertainment-led rewards for South African consumers. 1-268458 Tue, 26 May 2026 12:57:00 +0200 Bizcommunity CRM South Africa https://www.bizcommunity.com/article/exclusive-consumers-embrace-digital-ecosystems-cautiously-prioritising-trust-over-convenience-178096a New data on how online South Africans navigate digital ecosystems have emerged from iqbusiness insights’ latest survey, conducted on AfricanPulse, a proprietary, nationally representative consumer panel that captures real-time shifts in behaviour across 30+ countries across the continent. 1-268448 Tue, 26 May 2026 11:33:00 +0200 Bizcommunity CRM South Africa https://www.bizcommunity.com/article/fnb-ebucks-and-local-brands-dominate-at-2026-international-loyalty-awards-392588a South African loyalty programmes have secured major victories at the 17th annual International Loyalty Awards, reinforcing the country’s growing influence in the global customer engagement and loyalty economy. 1-267883 Thu, 07 May 2026 10:12:00 +0200 Bizcommunity CRM South Africa https://www.bizcommunity.com/article/social-engineering-and-its-impact-on-fraud-281367a One of the most notable consumer stories for 2025 has been the shift in digital. “What we're going to be watching very closely as a key theme going into 2026 is social engineering and the impact that has on fraud,” says Lineshree Moodley, country head of Visa South Africa. 1-267700 Wed, 29 Apr 2026 13:05:00 +0200 Bizcommunity CRM South Africa https://www.bizcommunity.com/article/african-retails-future-hinges-on-tech-driven-consumer-insights-514020a The retail industry in Africa is going through a pivotal decade. Africa's retail industry is expected to reach $3.7tn by 2031 due to macroeconomic expansion, a significant shift in consumer behavior, and the fastest-growing youth population in the world. 1-267556 Thu, 23 Apr 2026 10:09:00 +0200 Bizcommunity CRM South Africa https://www.bizcommunity.com/article/sas-largest-multi-partner-rewards-programme-rebrands-as-lifestyle-rewards-392238a Award winning loyalty programme Legacy Lifestyle has rebranded itself as Lifestyle Rewards. The new branding includes a redesigned website, a new mobile app and a seamless Tap & Earn solution that enables any credit or debit card to be linked to the programme. 1-267413 Fri, 17 Apr 2026 15:14:00 +0200 Bizcommunity CRM South Africa https://www.bizcommunity.com/article/consumers-are-loyal-to-benefits-not-brands-069045a Local South African consumers readily support retail loyalty clubs, with food and grocery programmes being the most popular and garage programmes ranking the lowest, Roots 8.1 has found. 1-267107 Wed, 08 Apr 2026 09:56:00 +0200 Bizcommunity CRM South Africa