https://www.bizcommunity.com/196/458.html South Africa news 15 CRM news - South Africa https://www.bizcommunity.com/res/img/logo.gif https://www.bizcommunity.com/196/458.html en-us Wed, 08 Apr 2026 04:06:30 +0200 https://www.bizcommunity.com/article/5-ways-ai-is-transforming-cx-177396a In today’s data-driven, digital-first world, customer experience (CX) has become a brand’s most powerful differentiator. AI is transforming how businesses interact with consumers, but the key to success lies in pairing automation with human insight to create meaningful, personalised experiences. 1-266848 Fri, 27 Mar 2026 10:57:00 +0200 Bizcommunity CRM South Africa https://www.bizcommunity.com/article/the-experience-economy-has-arrived-as-consumers-expectations-shift-066185a Years of economic pressure, digital acceleration and shifting expectations have reshaped how people decide, spend and stay loyal. As 2026 settles in, this is no longer about recovery or short-term adjustment. It is a structural reset in how consumers evaluate value and how brands must respond. 1-266747 Wed, 25 Mar 2026 08:00:00 +0200 Bizcommunity CRM South Africa https://www.bizcommunity.com/article/what-takealots-house-of-beauty-says-about-the-future-of-retail-177546a One year since its inaugural launch, Takealot House of Beauty returns to Johannesburg from 24–26 April 2026 at the Kyalami Grand Prix Circuit in Johannesburg. Yet for many beauty lovers, influencers and industry professionals, the conversation isn’t just about its return — it’s about the fact that it has sold out in record time once again. 1-266698 Tue, 24 Mar 2026 08:13:00 +0200 Bizcommunity CRM South Africa https://www.bizcommunity.com/article/whitepaper-reveals-85-of-south-african-consumers-hooked-on-loyalty-programmes-066405a A decade-long view of how consumers engage with loyalty programmes have been revealed in the Truth & BrandMapp Loyalty Whitepaper 2025/6. 1-266617 Fri, 20 Mar 2026 07:18:00 +0200 Bizcommunity CRM South Africa https://www.bizcommunity.com/article/african-loyalty-awards-spotlight-customer-centric-brands-622191a Africa’s growing focus on customer loyalty and retention has taken centre stage with the launch of the inaugural African Loyalty Awards, backed by the African Loyalty Association, which spotlight the programmes reshaping how brands across the continent connect with and retain their customers. 1-266591 Thu, 19 Mar 2026 09:00:00 +0200 Bizcommunity CRM South Africa https://www.bizcommunity.com/article/why-data-protection-is-the-new-currency-for-consumer-trust-in-2026-288147a In the digital economy of 2026, cybersecurity is no longer only a technical issue handled by IT departments; it has become a social contract between companies and the people they serve. 1-266430 Fri, 13 Mar 2026 11:02:00 +0200 Bizcommunity CRM South Africa https://www.bizcommunity.com/article/controlling-your-loyalty-channel-leads-to-better-customer-insights-066785a Small retailers are frequently told that they require additional partners, exposure, reach, and visibility. What they frequently give up in exchange is something that is not usually stated out. 1-266347 Wed, 11 Mar 2026 09:57:00 +0200 Bizcommunity CRM South Africa https://www.bizcommunity.com/article/neglecting-customer-experience-is-stunting-small-business-growth-622951a Hard work is not the reason why small businesses fail. They fail, plateau, or stay “small” because they run out of repeatable growth... 1-266071 Mon, 02 Mar 2026 10:54:00 +0200 Bizcommunity CRM South Africa https://www.bizcommunity.com/article/can-banks-restore-trust-after-app-failures-shake-customer-confidence-395478a From paying bills and sending instant payments to managing investments and applying for credit, the banking app has become the primary touchpoint between customer and institution. Yet recent issues with mobile banking apps have exposed vulnerabilities that can ripple quickly through this digital ecosystem. 1-265703 Tue, 17 Feb 2026 12:09:00 +0200 Bizcommunity CRM South Africa https://www.bizcommunity.com/article/cx-outsourcing-is-shifting-from-scale-to-strategic-outcomes-739602a A new age in customer experience outsourcing is dawning. For years, the industry was measured by scale: seat counts, headcount, and cost-per-contact. Although they are no longer the primary focus, those measurements are still important. 1-265492 Wed, 11 Feb 2026 08:31:00 +0200 Bizcommunity CRM South Africa