https://www.bizcommunity.com/196/458.html South Africa news 15 CRM news - South Africa https://www.bizcommunity.com/res/img/logo.gif https://www.bizcommunity.com/196/458.html en-us Sun, 30 Aug 2026 13:51:47 +0200 https://www.bizcommunity.com/article/clicks-strengthens-loyalty-push-with-more-frequent-cashback-and-discounts-186186a Clicks is expanding its savings proposition across its health, beauty and wellness categories, introducing lower prices on more than 2,500 products while offering ClubCard members an additional 10% instant saving on selected products. 1-271158 Wed, 26 Aug 2026 10:25:00 +0200 Bizcommunity CRM South Africa https://www.bizcommunity.com/article/secure-agile-rewardworx-platform-meets-growing-demand-for-enterprise-incentive-programmes-308338a Caxton Media's engagement solutions business, FoneWorx, has launched RewardWorx, a significantly enhanced enterprise incentive platform designed to meet growing demand for secure, flexible and measurable rewards programmes. 1-271113 Tue, 25 Aug 2026 10:26:00 +0200 Bizcommunity CRM South Africa https://www.bizcommunity.com/article/2026-south-african-customer-experience-report-retailers-face-ai-visibility-risk-as-shoppers-compare-deals-742092a South African consumers are becoming more deliberate about where and how they spend, while AI is giving them new tools to compare products, prices and brands before they make a purchase. 1-271032 Fri, 21 Aug 2026 10:50:00 +0200 Bizcommunity CRM South Africa https://www.bizcommunity.com/article/to-the-next-25-years-of-business-communications-and-conversations-967784a On 20 August 2001, the first Bizcommunity newsletter was sent, marking the beginning of a publishing journey that would give a voice to business communities across South Africa. 1-270974 Thu, 20 Aug 2026 11:04:00 +0200 Bizcommunity CRM South Africa https://www.bizcommunity.com/article/fnb-ebucks-clicks-and-engen-launch-integrated-rewards-ecosystem-745652a As South Africans continue to grapple with rising living costs and tighter household budgets, loyalty programmes are evolving beyond standalone rewards into connected ecosystems that help consumers unlock greater value from the purchases they make every day. 1-270442 Mon, 03 Aug 2026 11:56:00 +0200 Bizcommunity CRM South Africa https://www.bizcommunity.com/article/loyalty-programmes-lose-value-when-shoppers-cannot-keep-up-856803a It’s month-end and you’re standing at the till with your full trolley, packing each item while the queue grows ever longer behind you. Then the question: “Do you have a loyalty card?” 1-270139 Thu, 23 Jul 2026 12:09:00 +0200 Bizcommunity CRM South Africa https://www.bizcommunity.com/article/the-real-value-of-rewards-lies-beyond-the-transaction-731512a Most rewards programmes are judged on a single moment. Did the participant receive something valuable? Was the reward claimed successfully? Did the transaction close? For the organisation running the programme, redemption is where success gets measured. 1-269902 Wed, 15 Jul 2026 13:16:00 +0200 Bizcommunity CRM South Africa https://www.bizcommunity.com/article/companies-must-design-employee-led-customer-experience-to-secure-loyalty-and-revenue-731022a A recent experience with a client in one of their franchised branches stood out for me for one reason. The service felt remarkably consistent. It was professional, friendly, helpful and aligned no matter who I dealt with, almost as though every employee had come from the same mould. 1-269082 Wed, 17 Jun 2026 11:23:00 +0200 Bizcommunity CRM South Africa https://www.bizcommunity.com/article/sa-is-no-longer-an-emerging-loyalty-market-it-is-a-mature-one-390588a Eighty-five percent of economically active South Africans use loyalty programmes, up from 82% in the previous year, according to the 2025/6 Truth & BrandMapp Loyalty Whitepaper. 1-268883 Tue, 09 Jun 2026 11:36:00 +0200 Bizcommunity CRM South Africa https://www.bizcommunity.com/article/how-to-lose-a-customer-in-16-days-512760a Have you ever found yourself in a situation so unexpected that you felt like turning to an imaginary camera and asking, “How did I get here?” 1-268826 Mon, 08 Jun 2026 08:17:00 +0200 Bizcommunity CRM South Africa