https://www.bizcommunity.com/196/458.html South Africa news 15 CRM news - South Africa https://www.bizcommunity.com/res/img/logo.gif https://www.bizcommunity.com/196/458.html en-us Sat, 19 Sep 2026 14:23:19 +0200 https://www.bizcommunity.com/article/cx-report-warns-51-of-customers-dont-even-report-bad-experiences-742272a The conversation around customer experience (CX) has changed. What was once largely about making interactions easier or resolving problems quickly is increasingly about what those interactions enable customers, and the business, to do. 1-271512 Mon, 07 Sep 2026 11:51:00 +0200 Bizcommunity CRM South Africa https://www.bizcommunity.com/article/inaugural-geshido-insights-awards-spotlight-kfc-africa-rcl-foods-multichoice-and-santam-419329a KFC Africa, RCL Foods, MultiChoice and Santam have been recognised for turning customer and consumer intelligence into business action at the inaugural Geshido Insights Awards, launched by iqbusiness. 1-271445 Fri, 04 Sep 2026 07:52:00 +0200 Bizcommunity CRM South Africa https://www.bizcommunity.com/article/loyalty-is-more-than-points-and-prizes-why-sa-businesses-need-to-rethink-customer-retention-742422a Online shopping has never been more competitive. 1-271382 Wed, 02 Sep 2026 11:11:00 +0200 Bizcommunity CRM South Africa https://www.bizcommunity.com/article/clicks-strengthens-loyalty-push-with-more-frequent-cashback-and-discounts-186186a Clicks is expanding its savings proposition across its health, beauty and wellness categories, introducing lower prices on more than 2,500 products while offering ClubCard members an additional 10% instant saving on selected products. 1-271158 Wed, 26 Aug 2026 10:25:00 +0200 Bizcommunity CRM South Africa https://www.bizcommunity.com/article/secure-agile-rewardworx-platform-meets-growing-demand-for-enterprise-incentive-programmes-308338a Caxton Media's engagement solutions business, FoneWorx, has launched RewardWorx, a significantly enhanced enterprise incentive platform designed to meet growing demand for secure, flexible and measurable rewards programmes. 1-271113 Tue, 25 Aug 2026 10:26:00 +0200 Bizcommunity CRM South Africa https://www.bizcommunity.com/article/2026-south-african-customer-experience-report-retailers-face-ai-visibility-risk-as-shoppers-compare-deals-742092a South African consumers are becoming more deliberate about where and how they spend, while AI is giving them new tools to compare products, prices and brands before they make a purchase. 1-271032 Fri, 21 Aug 2026 10:50:00 +0200 Bizcommunity CRM South Africa https://www.bizcommunity.com/article/to-the-next-25-years-of-business-communications-and-conversations-967784a On 20 August 2001, the first Bizcommunity newsletter was sent, marking the beginning of a publishing journey that would give a voice to business communities across South Africa. 1-270974 Thu, 20 Aug 2026 11:04:00 +0200 Bizcommunity CRM South Africa https://www.bizcommunity.com/article/fnb-ebucks-clicks-and-engen-launch-integrated-rewards-ecosystem-745652a As South Africans continue to grapple with rising living costs and tighter household budgets, loyalty programmes are evolving beyond standalone rewards into connected ecosystems that help consumers unlock greater value from the purchases they make every day. 1-270442 Mon, 03 Aug 2026 11:56:00 +0200 Bizcommunity CRM South Africa https://www.bizcommunity.com/article/loyalty-programmes-lose-value-when-shoppers-cannot-keep-up-856803a It’s month-end and you’re standing at the till with your full trolley, packing each item while the queue grows ever longer behind you. Then the question: “Do you have a loyalty card?” 1-270139 Thu, 23 Jul 2026 12:09:00 +0200 Bizcommunity CRM South Africa https://www.bizcommunity.com/article/the-real-value-of-rewards-lies-beyond-the-transaction-731512a Most rewards programmes are judged on a single moment. Did the participant receive something valuable? Was the reward claimed successfully? Did the transaction close? For the organisation running the programme, redemption is where success gets measured. 1-269902 Wed, 15 Jul 2026 13:16:00 +0200 Bizcommunity CRM South Africa