https://www.bizcommunity.com/196/458.html South Africa news 15 CRM news - South Africa https://www.bizcommunity.com/res/img/logo.gif https://www.bizcommunity.com/196/458.html en-us Thu, 21 May 2026 12:17:46 +0200 https://www.bizcommunity.com/article/fnb-ebucks-and-local-brands-dominate-at-2026-international-loyalty-awards-392588a South African loyalty programmes have secured major victories at the 17th annual International Loyalty Awards, reinforcing the country’s growing influence in the global customer engagement and loyalty economy. 1-267883 Thu, 07 May 2026 10:12:00 +0200 Bizcommunity CRM South Africa https://www.bizcommunity.com/article/social-engineering-and-its-impact-on-fraud-281367a One of the most notable consumer stories for 2025 has been the shift in digital. “What we're going to be watching very closely as a key theme going into 2026 is social engineering and the impact that has on fraud,” says Lineshree Moodley, country head of Visa South Africa. 1-267700 Wed, 29 Apr 2026 13:05:00 +0200 Bizcommunity CRM South Africa https://www.bizcommunity.com/article/african-retails-future-hinges-on-tech-driven-consumer-insights-514020a The retail industry in Africa is going through a pivotal decade. Africa's retail industry is expected to reach $3.7tn by 2031 due to macroeconomic expansion, a significant shift in consumer behavior, and the fastest-growing youth population in the world. 1-267556 Thu, 23 Apr 2026 10:09:00 +0200 Bizcommunity CRM South Africa https://www.bizcommunity.com/article/sas-largest-multi-partner-rewards-programme-rebrands-as-lifestyle-rewards-392238a Award winning loyalty programme Legacy Lifestyle has rebranded itself as Lifestyle Rewards. The new branding includes a redesigned website, a new mobile app and a seamless Tap & Earn solution that enables any credit or debit card to be linked to the programme. 1-267413 Fri, 17 Apr 2026 15:14:00 +0200 Bizcommunity CRM South Africa https://www.bizcommunity.com/article/consumers-are-loyal-to-benefits-not-brands-069045a Local South African consumers readily support retail loyalty clubs, with food and grocery programmes being the most popular and garage programmes ranking the lowest, Roots 8.1 has found. 1-267107 Wed, 08 Apr 2026 09:56:00 +0200 Bizcommunity CRM South Africa https://www.bizcommunity.com/article/5-ways-ai-is-transforming-cx-177396a In today’s data-driven, digital-first world, customer experience (CX) has become a brand’s most powerful differentiator. AI is transforming how businesses interact with consumers, but the key to success lies in pairing automation with human insight to create meaningful, personalised experiences. 1-266848 Fri, 27 Mar 2026 10:57:00 +0200 Bizcommunity CRM South Africa https://www.bizcommunity.com/article/the-experience-economy-has-arrived-as-consumers-expectations-shift-066185a Years of economic pressure, digital acceleration and shifting expectations have reshaped how people decide, spend and stay loyal. As 2026 settles in, this is no longer about recovery or short-term adjustment. It is a structural reset in how consumers evaluate value and how brands must respond. 1-266747 Wed, 25 Mar 2026 08:00:00 +0200 Bizcommunity CRM South Africa https://www.bizcommunity.com/article/what-takealots-house-of-beauty-says-about-the-future-of-retail-177546a One year since its inaugural launch, Takealot House of Beauty returns to Johannesburg from 24–26 April 2026 at the Kyalami Grand Prix Circuit in Johannesburg. Yet for many beauty lovers, influencers and industry professionals, the conversation isn’t just about its return — it’s about the fact that it has sold out in record time once again. 1-266698 Tue, 24 Mar 2026 08:13:00 +0200 Bizcommunity CRM South Africa https://www.bizcommunity.com/article/whitepaper-reveals-85-of-south-african-consumers-hooked-on-loyalty-programmes-066405a A decade-long view of how consumers engage with loyalty programmes have been revealed in the Truth & BrandMapp Loyalty Whitepaper 2025/6. 1-266617 Fri, 20 Mar 2026 07:18:00 +0200 Bizcommunity CRM South Africa https://www.bizcommunity.com/article/african-loyalty-awards-spotlight-customer-centric-brands-622191a Africa’s growing focus on customer loyalty and retention has taken centre stage with the launch of the inaugural African Loyalty Awards, backed by the African Loyalty Association, which spotlight the programmes reshaping how brands across the continent connect with and retain their customers. 1-266591 Thu, 19 Mar 2026 09:00:00 +0200 Bizcommunity CRM South Africa