https://www.bizcommunity.com/196/458.html South Africa news 15 CRM news - South Africa https://www.bizcommunity.com/res/img/logo.gif https://www.bizcommunity.com/196/458.html en-us Thu, 29 Oct 2026 21:38:29 +0200 https://www.bizcommunity.com/article/hellopeter-relaunches-with-ai-that-reads-every-review-and-shows-which-businesses-get-it-right-303178a Hellopeter, South Africa's largest consumer review platform, has relaunched on a completely rebuilt platform. Its AI now reads the reviews on business profiles and scores each business on the service themes that matter in its industry, from claims handling at insurers to delivery at online retailers. 1-272903 Wed, 28 Oct 2026 10:10:00 +0200 Bizcommunity CRM South Africa https://www.bizcommunity.com/article/fnb-hit-with-r1m-fine-over-customer-data-security-747512a First National Bank (FNB) has been fined R1m by the Information Regulator after an assessment found shortcomings in its handling of repeated security incidents and its safeguards against unauthorised access to personal information on its digital home loan application platform. 1-272902 Tue, 27 Oct 2026 16:42:00 +0200 Bizcommunity CRM South Africa https://www.bizcommunity.com/article/part-2-mining-the-gold-that-comes-out-of-black-friday-data-303548a In Part 2 of the#BlackFriday hangover series, I ask: what should you be asking about your Black Friday performance? Well, hot on the list should be which stores drove your Black Friday performance — and which did not activate at all. 1-272823 Fri, 23 Oct 2026 11:44:00 +0200 Bizcommunity CRM South Africa https://www.bizcommunity.com/article/why-customer-service-could-matter-as-much-as-the-discount-969624a For smaller retailers, Black Friday is often framed as a battle over price. But when order volumes spike and customers move quickly between social media, WhatsApp and online stores, the difference between a successful sale and a frustrated customer can come down to something less visible: how well the business manages the basics. 1-272394 Fri, 09 Oct 2026 08:02:00 +0200 Bizcommunity CRM South Africa https://www.bizcommunity.com/article/smaller-baskets-faster-meals-here-how-south-africans-are-reshaping-grocery-shopping-858453a South African households are shopping more frequently but taking fewer items home, as consumers become increasingly deliberate about how they allocate their grocery budgets. 1-272259 Mon, 05 Oct 2026 12:15:00 +0200 Bizcommunity CRM South Africa https://www.bizcommunity.com/article/tfgs-bash-turns-3000-stores-into-sales-machines-driving-r551m-in-sales-303918a TFG (The Foschini Group) is using its physical store network as an increasingly important part of its digital retail strategy, with Bashstore generating R551m in revenue in FY26, up 306% year on year. 1-272243 Mon, 05 Oct 2026 10:13:00 +0200 Bizcommunity CRM South Africa https://www.bizcommunity.com/article/is-checkers-engineering-your-next-grocery-run-with-its-new-stickables-campaign-070305a Checkers recently launched its new loyalty campaign, Stickables, and behind the R1m headline prize sits a smart piece of behavioural engineering. 1-272017 Fri, 25 Sep 2026 08:49:00 +0200 Bizcommunity CRM South Africa https://www.bizcommunity.com/article/clicks-adds-absa-and-standard-bank-to-clubcard-in-loyalty-shake-up-964744a Clicks is expanding its ClubCard loyalty programme beyond traditional retail rewards, bringing together banking rewards, cashback and gamified engagement in an expanded customer-value platform. 1-271984 Wed, 23 Sep 2026 11:35:00 +0200 Bizcommunity CRM South Africa https://www.bizcommunity.com/article/checkers-turns-xtra-savings-into-a-collecting-game-with-new-stickables-campaign-186956a Checkers is taking its loyalty strategy beyond savings and discounts, using collectibles, gamification and a R1m prize to drive deeper engagement with its Xtra Savings customer base. 1-271908 Mon, 21 Sep 2026 13:48:00 +0200 Bizcommunity CRM South Africa https://www.bizcommunity.com/article/cx-report-warns-51-of-customers-dont-even-report-bad-experiences-742272a The conversation around customer experience (CX) has changed. What was once largely about making interactions easier or resolving problems quickly is increasingly about what those interactions enable customers, and the business, to do. 1-271512 Mon, 07 Sep 2026 11:51:00 +0200 Bizcommunity CRM South Africa