https://www.bizcommunity.com/196/458.html South Africa news 15 CRM news - South Africa https://www.bizcommunity.com/res/img/logo.gif https://www.bizcommunity.com/196/458.html en-us Mon, 10 Aug 2026 04:30:42 +0200 https://www.bizcommunity.com/article/fnb-ebucks-clicks-and-engen-launch-integrated-rewards-ecosystem-745652a As South Africans continue to grapple with rising living costs and tighter household budgets, loyalty programmes are evolving beyond standalone rewards into connected ecosystems that help consumers unlock greater value from the purchases they make every day. 1-270442 Mon, 03 Aug 2026 11:56:00 +0200 Bizcommunity CRM South Africa https://www.bizcommunity.com/article/loyalty-programmes-lose-value-when-shoppers-cannot-keep-up-856803a It’s month-end and you’re standing at the till with your full trolley, packing each item while the queue grows ever longer behind you. Then the question: “Do you have a loyalty card?” 1-270139 Thu, 23 Jul 2026 12:09:00 +0200 Bizcommunity CRM South Africa https://www.bizcommunity.com/article/the-real-value-of-rewards-lies-beyond-the-transaction-731512a Most rewards programmes are judged on a single moment. Did the participant receive something valuable? Was the reward claimed successfully? Did the transaction close? For the organisation running the programme, redemption is where success gets measured. 1-269902 Wed, 15 Jul 2026 13:16:00 +0200 Bizcommunity CRM South Africa https://www.bizcommunity.com/article/companies-must-design-employee-led-customer-experience-to-secure-loyalty-and-revenue-731022a A recent experience with a client in one of their franchised branches stood out for me for one reason. The service felt remarkably consistent. It was professional, friendly, helpful and aligned no matter who I dealt with, almost as though every employee had come from the same mould. 1-269082 Wed, 17 Jun 2026 11:23:00 +0200 Bizcommunity CRM South Africa https://www.bizcommunity.com/article/sa-is-no-longer-an-emerging-loyalty-market-it-is-a-mature-one-390588a Eighty-five percent of economically active South Africans use loyalty programmes, up from 82% in the previous year, according to the 2025/6 Truth & BrandMapp Loyalty Whitepaper. 1-268883 Tue, 09 Jun 2026 11:36:00 +0200 Bizcommunity CRM South Africa https://www.bizcommunity.com/article/how-to-lose-a-customer-in-16-days-512760a Have you ever found yourself in a situation so unexpected that you felt like turning to an imaginary camera and asking, “How did I get here?” 1-268826 Mon, 08 Jun 2026 08:17:00 +0200 Bizcommunity CRM South Africa https://www.bizcommunity.com/article/your-customers-are-unreliable-narrators-and-your-segmentation-is-built-on-it-512440a Most brand segmentations get quietly abandoned by the marketing teams they were built for. Not because the maths is wrong — it usually isn’t. They get abandoned because they were built to describe customers, when what the marketing team actually needed was something that could predict what those customers would do. 1-268476 Wed, 27 May 2026 09:15:00 +0200 Bizcommunity CRM South Africa https://www.bizcommunity.com/article/cinema-meets-retail-in-new-nu-metro-x-edgars-club-partnership-deal-178086a Edgars Club and Nu Metro have announced a new loyalty partnership aimed at expanding entertainment-led rewards for South African consumers. 1-268458 Tue, 26 May 2026 12:57:00 +0200 Bizcommunity CRM South Africa https://www.bizcommunity.com/article/exclusive-consumers-embrace-digital-ecosystems-cautiously-prioritising-trust-over-convenience-178096a New data on how online South Africans navigate digital ecosystems have emerged from iqbusiness insights’ latest survey, conducted on AfricanPulse, a proprietary, nationally representative consumer panel that captures real-time shifts in behaviour across 30+ countries across the continent. 1-268448 Tue, 26 May 2026 11:33:00 +0200 Bizcommunity CRM South Africa https://www.bizcommunity.com/article/fnb-ebucks-and-local-brands-dominate-at-2026-international-loyalty-awards-392588a South African loyalty programmes have secured major victories at the 17th annual International Loyalty Awards, reinforcing the country’s growing influence in the global customer engagement and loyalty economy. 1-267883 Thu, 07 May 2026 10:12:00 +0200 Bizcommunity CRM South Africa