https://www.bizcommunity.com/196/458.html South Africa news 15 CRM news - South Africa https://www.bizcommunity.com/res/img/logo.gif https://www.bizcommunity.com/196/458.html en-us Fri, 09 Oct 2026 15:43:40 +0200 https://www.bizcommunity.com/article/why-customer-service-could-matter-as-much-as-the-discount-969624a For smaller retailers, Black Friday is often framed as a battle over price. But when order volumes spike and customers move quickly between social media, WhatsApp and online stores, the difference between a successful sale and a frustrated customer can come down to something less visible: how well the business manages the basics. 1-272394 Fri, 09 Oct 2026 08:02:00 +0200 Bizcommunity CRM South Africa https://www.bizcommunity.com/article/smaller-baskets-faster-meals-here-how-south-africans-are-reshaping-grocery-shopping-858453a South African households are shopping more frequently but taking fewer items home, as consumers become increasingly deliberate about how they allocate their grocery budgets. 1-272259 Mon, 05 Oct 2026 12:15:00 +0200 Bizcommunity CRM South Africa https://www.bizcommunity.com/article/tfgs-bash-turns-3000-stores-into-sales-machines-driving-r551m-in-sales-303918a TFG (The Foschini Group) is using its physical store network as an increasingly important part of its digital retail strategy, with Bashstore generating R551m in revenue in FY26, up 306% year on year. 1-272243 Mon, 05 Oct 2026 10:13:00 +0200 Bizcommunity CRM South Africa https://www.bizcommunity.com/article/is-checkers-engineering-your-next-grocery-run-with-its-new-stickables-campaign-070305a Checkers recently launched its new loyalty campaign, Stickables, and behind the R1m headline prize sits a smart piece of behavioural engineering. 1-272017 Fri, 25 Sep 2026 08:49:00 +0200 Bizcommunity CRM South Africa https://www.bizcommunity.com/article/clicks-adds-absa-and-standard-bank-to-clubcard-in-loyalty-shake-up-964744a Clicks is expanding its ClubCard loyalty programme beyond traditional retail rewards, bringing together banking rewards, cashback and gamified engagement in an expanded customer-value platform. 1-271984 Wed, 23 Sep 2026 11:35:00 +0200 Bizcommunity CRM South Africa https://www.bizcommunity.com/article/checkers-turns-xtra-savings-into-a-collecting-game-with-new-stickables-campaign-186956a Checkers is taking its loyalty strategy beyond savings and discounts, using collectibles, gamification and a R1m prize to drive deeper engagement with its Xtra Savings customer base. 1-271908 Mon, 21 Sep 2026 13:48:00 +0200 Bizcommunity CRM South Africa https://www.bizcommunity.com/article/cx-report-warns-51-of-customers-dont-even-report-bad-experiences-742272a The conversation around customer experience (CX) has changed. What was once largely about making interactions easier or resolving problems quickly is increasingly about what those interactions enable customers, and the business, to do. 1-271512 Mon, 07 Sep 2026 11:51:00 +0200 Bizcommunity CRM South Africa https://www.bizcommunity.com/article/inaugural-geshido-insights-awards-spotlight-kfc-africa-rcl-foods-multichoice-and-santam-419329a KFC Africa, RCL Foods, MultiChoice and Santam have been recognised for turning customer and consumer intelligence into business action at the inaugural Geshido Insights Awards, launched by iqbusiness. 1-271445 Fri, 04 Sep 2026 07:52:00 +0200 Bizcommunity CRM South Africa https://www.bizcommunity.com/article/loyalty-is-more-than-points-and-prizes-why-sa-businesses-need-to-rethink-customer-retention-742422a Online shopping has never been more competitive. 1-271382 Wed, 02 Sep 2026 11:11:00 +0200 Bizcommunity CRM South Africa https://www.bizcommunity.com/article/clicks-strengthens-loyalty-push-with-more-frequent-cashback-and-discounts-186186a Clicks is expanding its savings proposition across its health, beauty and wellness categories, introducing lower prices on more than 2,500 products while offering ClubCard members an additional 10% instant saving on selected products. 1-271158 Wed, 26 Aug 2026 10:25:00 +0200 Bizcommunity CRM South Africa