https://www.bizcommunity.com/196/33.html South Africa CRM, CX, UX news 15 CRM, CX, UX news - South Africa https://www.bizcommunity.com/res/img/logo.gif https://www.bizcommunity.com/196/33.html en-us Mon, 24 Aug 2026 07:30:22 +0200 https://www.bizcommunity.com/article/2026-south-african-customer-experience-report-retailers-face-ai-visibility-risk-as-shoppers-compare-deals-742092a South African consumers are becoming more deliberate about where and how they spend, while AI is giving them new tools to compare products, prices and brands before they make a purchase. 1-271032 Fri, 21 Aug 2026 10:50:00 +0200 Bizcommunity CRM, CX, UX South Africa https://www.bizcommunity.com/article/game-plan-consulting-gpc-transforming-player-data-into-sustainable-growth-189376a Led by industry veteran Shanta Segabon, Game Plan Consulting (GPC) brings more than 15 years of hands-on iGaming experience to help operators strengthen retention, build lasting player loyalty, and maximise long-term player value. 1-270868 Mon, 17 Aug 2026 14:42:00 +0200 Bizcommunity CRM, CX, UX South Africa https://www.bizcommunity.com/article/ask-africa-orange-index-2026-celebrating-leaders-in-customer-experience-301748a Ask Africa has officially opened Orange Index™ Season 2026, marking the return of South Africa's longest-standing, most comprehensive, independently audited customer experience benchmark and with it, a wave of industry conversations inspired by its findings. 1-270623 Fri, 07 Aug 2026 10:19:00 +0200 Bizcommunity CRM, CX, UX South Africa https://www.bizcommunity.com/article/it-a-potentially-dangerous-blind-spot-in-sa-advertising-412449a Advertising used to be a people and ideas business with computers attached. Now it's a business that runs entirely on digital infrastructure, and the ideas sit on top of it. 1-270115 Thu, 23 Jul 2026 06:40:00 +0200 Bizcommunity CRM, CX, UX South Africa https://www.bizcommunity.com/article/richfield-digital-experience-earns-the-mark-awards-2026-shortlisting-620441a So Interactive has been shortlisted in the User Experience (UX) category at the 2026 Mark Awards for its work on the Richfield website, "A Platform Designed to Turn Uncertainty into Action." 1-269941 Thu, 16 Jul 2026 12:19:00 +0200 Bizcommunity CRM, CX, UX South Africa https://www.bizcommunity.com/article/shaping-the-future-of-cx-at-the-africa-cx-conference-awards-2026-842033a The Chartered Institute of Customer Management (CICM) proudly announces the Africa CX Conference & Awards happening from 27-28 August 2026 at the Protea Marriott Hotel, Balalaika, Sandton, bringing together Customer Experience (CX) leaders, government representatives, business executives, academics, and industry professionals from across the African continent under the inspiring theme, "Connect and Thrive." 1-269889 Wed, 15 Jul 2026 11:00:00 +0200 Bizcommunity CRM, CX, UX South Africa https://www.bizcommunity.com/article/woolies-new-mydifference-plus-revamps-loyalty-rewards-with-cashback-goals-and-app-based-offers-286697a Woolworths Financial Services has launched MyDifference Plus, a new rewards programme for Woolworths Credit Card and Store Card customers that combines cashback, personalised shopping goals and exclusive offers, while also rewarding actions such as paying on time, using the app and setting up a debit order. 1-269650 Tue, 07 Jul 2026 11:27:00 +0200 Bizcommunity CRM, CX, UX South Africa https://www.bizcommunity.com/article/accelerated-enterprise-demand-leads-wpps-ai-driven-transformation-unit-397848a WPP Enterprise Solutions will expand its portfolio with an initial set of proprietary solutions designed to help organisations accelerate growth in an AI-powered economy. 1-269523 Thu, 02 Jul 2026 10:53:00 +0200 Bizcommunity CRM, CX, UX South Africa https://www.bizcommunity.com/article/cem-africa-returns-to-cape-town-as-cx-leaders-tackle-trust-ai-and-the-future-of-cx-397238a CEM Africa returns to Cape Town this August with a clear focus: helping organisations build customer experiences that are smarter, more trusted and commercially stronger. 1-269413 Mon, 29 Jun 2026 12:41:00 +0200 Bizcommunity CRM, CX, UX South Africa https://www.bizcommunity.com/article/delivering-ai-systems-at-the-speed-and-scale-to-meet-consumer-demand-731482a WPP Enterprise Solutions, the global business transformation operating unit of WPP, has signed a strategic collaboration agreement with Amazon Web Services, Inc. (AWS) to operationalise agentic AI for brands. 1-269322 Thu, 25 Jun 2026 11:10:00 +0200 Bizcommunity CRM, CX, UX South Africa