https://www.bizcommunity.com/196/33.html South Africa CRM, CX, UX news 15 CRM, CX, UX news - South Africa https://www.bizcommunity.com/res/img/logo.gif https://www.bizcommunity.com/196/33.html en-us Sun, 10 May 2026 13:26:32 +0200 https://www.bizcommunity.com/article/maps-provides-five-year-record-of-consumer-behaviour-170366a For the first time, marketers, advertisers and media agencies can trend five full calendar years of South African consumer behaviour, media consumption and spending patterns from a single, nationally representative dataset. 1-267888 Thu, 07 May 2026 11:35:00 +0200 Bizcommunity CRM, CX, UX South Africa https://www.bizcommunity.com/article/fnb-ebucks-and-local-brands-dominate-at-2026-international-loyalty-awards-392588a South African loyalty programmes have secured major victories at the 17th annual International Loyalty Awards, reinforcing the country’s growing influence in the global customer engagement and loyalty economy. 1-267883 Thu, 07 May 2026 10:12:00 +0200 Bizcommunity CRM, CX, UX South Africa https://www.bizcommunity.com/article/consumers-adopt-value-seeking-spending-strategies-170306a Signalling a cautious but meaningful recovery, in 2025, consumer spending grew 0.8% above inflation for the first time since 2022. However, households are not increasing discretionary spend; they are adapting under pressure 1-267878 Thu, 07 May 2026 09:49:00 +0200 Bizcommunity CRM, CX, UX South Africa https://www.bizcommunity.com/article/how-lumico-and-lava-lamp-lab-built-a-high-impact-website-for-the-tygerberg-childrens-hospital-trust-847283a When organisations rely on public support, their digital platform becomes one of their most powerful tools. Therefore, a well-designed website must build trust, communicate impact, and make it easy for supporters to take action. 1-267619 Fri, 24 Apr 2026 11:02:00 +0200 Bizcommunity CRM, CX, UX South Africa https://www.bizcommunity.com/article/your-dashboard-is-talking-is-anyone-listening-281637a The carefully designed dashboards are only as valuable as the decisions they enable. For many organisations, significant investment has gone into implementing the right platforms, carefully designed dashboards and analytics tools only to find that oftentimes, business users continue to rely on email threads, informal check-ins, and instinct to navigate their daily decision making processes... 1-267620 Fri, 24 Apr 2026 10:57:00 +0200 Bizcommunity CRM, CX, UX South Africa https://www.bizcommunity.com/article/sa-leading-hubspot-partner-mo-agency-ranks-16th-globally-for-hubspot-sold-and-implemented-736302a Johannesburg-based MO Agency has been ranked 16th worldwide for HubSpot software sold and managed, making it the highest-ranked Africa & Middle East partner in HubSpot's global ecosystem. 1-267292 Thu, 23 Apr 2026 11:51:00 +0200 Bizcommunity CRM, CX, UX South Africa https://www.bizcommunity.com/article/sas-largest-multi-partner-rewards-programme-rebrands-as-lifestyle-rewards-392238a Award winning loyalty programme Legacy Lifestyle has rebranded itself as Lifestyle Rewards. The new branding includes a redesigned website, a new mobile app and a seamless Tap & Earn solution that enables any credit or debit card to be linked to the programme. 1-267413 Fri, 17 Apr 2026 15:14:00 +0200 Bizcommunity CRM, CX, UX South Africa https://www.bizcommunity.com/article/communication-integration-and-automation-958584a Marketing automation is no longer a niche capability, but a global priority. Industry forecasts project the global marketing automation market to exceed $80bn by 2030, driven by double-digit annual growth as organisations seek to streamline engagement, scale operations and personalise customer journeys. 1-267274 Tue, 14 Apr 2026 12:12:00 +0200 Bizcommunity CRM, CX, UX South Africa https://www.bizcommunity.com/article/bizcommunity-repositions-for-the-future-170456a From today, you may notice a subtle new look on Bizcommunity’s interfaces: A fresh new typographic treatment joins the iconic nine-dot logo grid, designed to represent the links and connections forged within South Africa’s business communities. 1-267008 Wed, 01 Apr 2026 12:13:00 +0200 Bizcommunity CRM, CX, UX South Africa https://www.bizcommunity.com/article/bridging-the-cio-and-cfo-divide-how-south-african-business-can-approve-ai-with-confidence-958234a South African businesses are not short on AI ambition but many are struggling to move from conversation to execution, or from proof of concept into production. While CIOs increasingly understand the potential of artificial intelligence, CFOs are often left unconvinced, unsure whether proposed solutions will deliver measurable value or simply add another line item to an already pressured budget. 1-267004 Wed, 01 Apr 2026 10:41:00 +0200 Bizcommunity CRM, CX, UX South Africa