https://www.bizcommunity.com/196/33.html South Africa CRM, CX, UX news 15 CRM, CX, UX news - South Africa https://www.bizcommunity.com/res/img/logo.gif https://www.bizcommunity.com/196/33.html en-us Fri, 10 Jul 2026 11:21:29 +0200 https://www.bizcommunity.com/article/accelerated-enterprise-demand-leads-wpps-ai-driven-transformation-unit-397848a WPP Enterprise Solutions will expand its portfolio with an initial set of proprietary solutions designed to help organisations accelerate growth in an AI-powered economy. 1-269523 Thu, 02 Jul 2026 10:53:00 +0200 Bizcommunity CRM, CX, UX South Africa https://www.bizcommunity.com/article/cem-africa-returns-to-cape-town-as-cx-leaders-tackle-trust-ai-and-the-future-of-cx-397238a CEM Africa returns to Cape Town this August with a clear focus: helping organisations build customer experiences that are smarter, more trusted and commercially stronger. 1-269413 Mon, 29 Jun 2026 12:41:00 +0200 Bizcommunity CRM, CX, UX South Africa https://www.bizcommunity.com/article/delivering-ai-systems-at-the-speed-and-scale-to-meet-consumer-demand-731482a WPP Enterprise Solutions, the global business transformation operating unit of WPP, has signed a strategic collaboration agreement with Amazon Web Services, Inc. (AWS) to operationalise agentic AI for brands. 1-269322 Thu, 25 Jun 2026 11:10:00 +0200 Bizcommunity CRM, CX, UX South Africa https://www.bizcommunity.com/article/when-the-spreadsheet-becomes-the-system-how-to-stop-erp-workarounds-at-the-source-397388a Every organisation that has gone live on an ERP system knows the signs. A team member keeps a parallel spreadsheet to track orders the system should be managing. A manager prints a report and annotates it manually before sharing it with their team. A department builds its own approval process outside the system because the one in the ERP is too slow, too confusing, or simply never seems to work. 1-269183 Mon, 22 Jun 2026 10:20:00 +0200 Bizcommunity CRM, CX, UX South Africa https://www.bizcommunity.com/article/cas-group-advances-digital-commerce-strategy-with-investment-in-tdmc-175116a CA&S Group (“CA&S” or “the Group”) today announced the acquisition of a strategic 30% shareholding in The Digital Media Collective (TDMC), an award-winning South African digital marketing and e-commerce agency. The transaction includes a pathway to majority ownership over a phased transition period. 1-269118 Thu, 18 Jun 2026 11:03:00 +0200 Bizcommunity CRM, CX, UX South Africa https://www.bizcommunity.com/article/linkedin-names-anthony-chavez-cpo-for-marketing-and-sales-solutions-734842a Anthony Chavez has joined LinkedIn as chief product officer for marketing & sales solutions, taking the helm of the platform's suite of B2B marketing and sales products. 1-268752 Thu, 04 Jun 2026 09:09:00 +0200 Bizcommunity CRM, CX, UX South Africa https://www.bizcommunity.com/article/managing-incentives-and-competitions-the-right-way-512660a Incentives, promotions and competitions remain some of the most powerful customer engagement tools. FoneWorx, Caxton Media's engagement and rewards company, helps brands execute these campaigns securely, compliantly and at scale. They drive participation, reward customers, sustain loyalty and support customer acquisition. 1-268726 Wed, 03 Jun 2026 14:16:00 +0200 Bizcommunity CRM, CX, UX South Africa https://www.bizcommunity.com/article/your-customers-are-unreliable-narrators-and-your-segmentation-is-built-on-it-512440a Most brand segmentations get quietly abandoned by the marketing teams they were built for. Not because the maths is wrong — it usually isn’t. They get abandoned because they were built to describe customers, when what the marketing team actually needed was something that could predict what those customers would do. 1-268476 Wed, 27 May 2026 09:15:00 +0200 Bizcommunity CRM, CX, UX South Africa https://www.bizcommunity.com/article/exclusive-consumers-embrace-digital-ecosystems-cautiously-prioritising-trust-over-convenience-178096a New data on how online South Africans navigate digital ecosystems have emerged from iqbusiness insights’ latest survey, conducted on AfricanPulse, a proprietary, nationally representative consumer panel that captures real-time shifts in behaviour across 30+ countries across the continent. 1-268448 Tue, 26 May 2026 11:33:00 +0200 Bizcommunity CRM, CX, UX South Africa https://www.bizcommunity.com/article/the-human-paradox-the-faster-ai-advances-the-more-human-connection-matters-734392a Artificial intelligence is transforming how brands create content, communicate and make decisions. But in South Africa, some of the country's most resilient economic networks still run on something far less technological: human relationships. 1-268232 Tue, 19 May 2026 12:57:00 +0200 Bizcommunity CRM, CX, UX South Africa