https://www.bizcommunity.com/196/33.html South Africa CRM, CX, UX news 15 CRM, CX, UX news - South Africa https://www.bizcommunity.com/res/img/logo.gif https://www.bizcommunity.com/196/33.html en-us Sat, 24 Oct 2026 04:04:33 +0200 https://www.bizcommunity.com/article/eliminating-the-toggle-tax-how-crm-integration-transforms-your-customer-experience-858903a Many businesses adopt multiple communication channels but fail to integrate them properly. This leaves information siloed, providing an incomplete understanding of the customer's view of the business. Then, as competitors also adopt an omnichannel approach, how can they differentiate? Telviva solves this critical challenge by acting as the glue between communication channels and customer experience through seamless CRM integration, which enables deep personalisation. 1-272739 Wed, 21 Oct 2026 11:48:00 +0200 Bizcommunity CRM, CX, UX South Africa https://www.bizcommunity.com/article/sas-online-retail-growth-depends-on-trust-and-consumer-confidence-292727a South Africa’s e-commerce opportunity may depend less on getting consumers online than on giving them the confidence to spend once they get there. 1-272510 Wed, 14 Oct 2026 07:42:00 +0200 Bizcommunity CRM, CX, UX South Africa https://www.bizcommunity.com/article/why-customer-service-could-matter-as-much-as-the-discount-969624a For smaller retailers, Black Friday is often framed as a battle over price. But when order volumes spike and customers move quickly between social media, WhatsApp and online stores, the difference between a successful sale and a frustrated customer can come down to something less visible: how well the business manages the basics. 1-272394 Fri, 09 Oct 2026 08:02:00 +0200 Bizcommunity CRM, CX, UX South Africa https://www.bizcommunity.com/article/cem-africa-awards-2026-set-to-recognise-africas-leading-cx-talent-and-innovation-969244a Customer experience professionals, teams and organisations across Africa have just days remaining to enter the 2026 CEM Africa Awards, with free applications closing on 30 September 2026. 1-272084 Tue, 29 Sep 2026 09:22:00 +0200 Bizcommunity CRM, CX, UX South Africa https://www.bizcommunity.com/article/why-successful-cms-migrations-require-more-than-technology-303608a Sun International’s move from Adobe AEM to Umbraco shows why governance, marketing autonomy and sound discovery matter as much as the platform itself. 1-272053 Mon, 28 Sep 2026 09:52:00 +0200 Bizcommunity CRM, CX, UX South Africa https://www.bizcommunity.com/article/clicks-adds-absa-and-standard-bank-to-clubcard-in-loyalty-shake-up-964744a Clicks is expanding its ClubCard loyalty programme beyond traditional retail rewards, bringing together banking rewards, cashback and gamified engagement in an expanded customer-value platform. 1-271984 Wed, 23 Sep 2026 11:35:00 +0200 Bizcommunity CRM, CX, UX South Africa https://www.bizcommunity.com/article/from-recognition-to-real-impact-why-digital-experience-matters-more-than-ever-853063a Digital is getting noisier. More content. More platforms. More choices. More brands competing for attention. The natural response is often to create more. 1-271849 Fri, 18 Sep 2026 09:03:00 +0200 Bizcommunity CRM, CX, UX South Africa https://www.bizcommunity.com/article/when-the-cost-of-coping-becomes-part-of-the-township-customer-experience-308738a Rogerwilco's 2026 Township Customer Experience Report, in collaboration with Field & Insights Africa, explores how shrinking budgets, infrastructure disruptions and changing consumer behaviour are reshaping South Africa's township economy. 1-271613 Thu, 10 Sep 2026 10:18:00 +0200 Bizcommunity CRM, CX, UX South Africa https://www.bizcommunity.com/article/your-brands-credibility-is-now-more-valuable-than-a-pretty-website-742172a In the time it takes to scroll past a cat video, a consumer may already have decided whether they trust your brand. We live in an era of digital abundance, where a slick Instagram grid can be bought as easily as a cup of coffee. 1-271612 Thu, 10 Sep 2026 10:00:00 +0200 Bizcommunity CRM, CX, UX South Africa https://www.bizcommunity.com/article/cx-report-warns-51-of-customers-dont-even-report-bad-experiences-742272a The conversation around customer experience (CX) has changed. What was once largely about making interactions easier or resolving problems quickly is increasingly about what those interactions enable customers, and the business, to do. 1-271512 Mon, 07 Sep 2026 11:51:00 +0200 Bizcommunity CRM, CX, UX South Africa