https://www.bizcommunity.com/196/33.html South Africa CRM, CX, UX news 15 CRM, CX, UX news - South Africa https://www.bizcommunity.com/res/img/logo.gif https://www.bizcommunity.com/196/33.html en-us Sat, 01 Aug 2026 05:58:41 +0200 https://www.bizcommunity.com/article/it-a-potentially-dangerous-blind-spot-in-sa-advertising-412449a Advertising used to be a people and ideas business with computers attached. Now it's a business that runs entirely on digital infrastructure, and the ideas sit on top of it. 1-270115 Thu, 23 Jul 2026 06:40:00 +0200 Bizcommunity CRM, CX, UX South Africa https://www.bizcommunity.com/article/richfield-digital-experience-earns-the-mark-awards-2026-shortlisting-620441a So Interactive has been shortlisted in the User Experience (UX) category at the 2026 Mark Awards for its work on the Richfield website, "A Platform Designed to Turn Uncertainty into Action." 1-269941 Thu, 16 Jul 2026 12:19:00 +0200 Bizcommunity CRM, CX, UX South Africa https://www.bizcommunity.com/article/shaping-the-future-of-cx-at-the-africa-cx-conference-awards-2026-842033a The Chartered Institute of Customer Management (CICM) proudly announces the Africa CX Conference & Awards happening from 27-28 August 2026 at the Protea Marriott Hotel, Balalaika, Sandton, bringing together Customer Experience (CX) leaders, government representatives, business executives, academics, and industry professionals from across the African continent under the inspiring theme, "Connect and Thrive." 1-269889 Wed, 15 Jul 2026 11:00:00 +0200 Bizcommunity CRM, CX, UX South Africa https://www.bizcommunity.com/article/woolies-new-mydifference-plus-revamps-loyalty-rewards-with-cashback-goals-and-app-based-offers-286697a Woolworths Financial Services has launched MyDifference Plus, a new rewards programme for Woolworths Credit Card and Store Card customers that combines cashback, personalised shopping goals and exclusive offers, while also rewarding actions such as paying on time, using the app and setting up a debit order. 1-269650 Tue, 07 Jul 2026 11:27:00 +0200 Bizcommunity CRM, CX, UX South Africa https://www.bizcommunity.com/article/accelerated-enterprise-demand-leads-wpps-ai-driven-transformation-unit-397848a WPP Enterprise Solutions will expand its portfolio with an initial set of proprietary solutions designed to help organisations accelerate growth in an AI-powered economy. 1-269523 Thu, 02 Jul 2026 10:53:00 +0200 Bizcommunity CRM, CX, UX South Africa https://www.bizcommunity.com/article/cem-africa-returns-to-cape-town-as-cx-leaders-tackle-trust-ai-and-the-future-of-cx-397238a CEM Africa returns to Cape Town this August with a clear focus: helping organisations build customer experiences that are smarter, more trusted and commercially stronger. 1-269413 Mon, 29 Jun 2026 12:41:00 +0200 Bizcommunity CRM, CX, UX South Africa https://www.bizcommunity.com/article/delivering-ai-systems-at-the-speed-and-scale-to-meet-consumer-demand-731482a WPP Enterprise Solutions, the global business transformation operating unit of WPP, has signed a strategic collaboration agreement with Amazon Web Services, Inc. (AWS) to operationalise agentic AI for brands. 1-269322 Thu, 25 Jun 2026 11:10:00 +0200 Bizcommunity CRM, CX, UX South Africa https://www.bizcommunity.com/article/when-the-spreadsheet-becomes-the-system-how-to-stop-erp-workarounds-at-the-source-397388a Every organisation that has gone live on an ERP system knows the signs. A team member keeps a parallel spreadsheet to track orders the system should be managing. A manager prints a report and annotates it manually before sharing it with their team. A department builds its own approval process outside the system because the one in the ERP is too slow, too confusing, or simply never seems to work. 1-269183 Mon, 22 Jun 2026 10:20:00 +0200 Bizcommunity CRM, CX, UX South Africa https://www.bizcommunity.com/article/cas-group-advances-digital-commerce-strategy-with-investment-in-tdmc-175116a CA&S Group (“CA&S” or “the Group”) today announced the acquisition of a strategic 30% shareholding in The Digital Media Collective (TDMC), an award-winning South African digital marketing and e-commerce agency. The transaction includes a pathway to majority ownership over a phased transition period. 1-269118 Thu, 18 Jun 2026 11:03:00 +0200 Bizcommunity CRM, CX, UX South Africa https://www.bizcommunity.com/article/linkedin-names-anthony-chavez-cpo-for-marketing-and-sales-solutions-734842a Anthony Chavez has joined LinkedIn as chief product officer for marketing & sales solutions, taking the helm of the platform's suite of B2B marketing and sales products. 1-268752 Thu, 04 Jun 2026 09:09:00 +0200 Bizcommunity CRM, CX, UX South Africa