https://www.bizcommunity.com/196/33.html South Africa CRM, CX, UX news 15 CRM, CX, UX news - South Africa https://www.bizcommunity.com/res/img/logo.gif https://www.bizcommunity.com/196/33.html en-us Fri, 10 Apr 2026 21:05:20 +0200 https://www.bizcommunity.com/article/bizcommunity-repositions-for-the-future-170456a From today, you may notice a subtle new look on Bizcommunity’s interfaces: A fresh new typographic treatment joins the iconic nine-dot logo grid, designed to represent the links and connections forged within South Africa’s business communities. 1-267008 Wed, 01 Apr 2026 12:13:00 +0200 Bizcommunity CRM, CX, UX South Africa https://www.bizcommunity.com/article/bridging-the-cio-and-cfo-divide-how-south-african-business-can-approve-ai-with-confidence-958234a South African businesses are not short on AI ambition but many are struggling to move from conversation to execution, or from proof of concept into production. While CIOs increasingly understand the potential of artificial intelligence, CFOs are often left unconvinced, unsure whether proposed solutions will deliver measurable value or simply add another line item to an already pressured budget. 1-267004 Wed, 01 Apr 2026 10:41:00 +0200 Bizcommunity CRM, CX, UX South Africa https://www.bizcommunity.com/article/5-ways-ai-is-transforming-cx-177396a In today’s data-driven, digital-first world, customer experience (CX) has become a brand’s most powerful differentiator. AI is transforming how businesses interact with consumers, but the key to success lies in pairing automation with human insight to create meaningful, personalised experiences. 1-266848 Fri, 27 Mar 2026 10:57:00 +0200 Bizcommunity CRM, CX, UX South Africa https://www.bizcommunity.com/article/africa-is-not-just-chatting-it-is-closing-deals-288427a Across the continent, commerce is no longer initiated on websites or apps. It starts inside WhatsApp conversations, where questions are asked, trust is built and decisions are made in real time. WhatsApp has become the continent’s most powerful commerce infrastructure, and the rest of the world is still catching up. 1-266810 Thu, 26 Mar 2026 10:14:00 +0200 Bizcommunity CRM, CX, UX South Africa https://www.bizcommunity.com/article/the-experience-economy-has-arrived-as-consumers-expectations-shift-066185a Years of economic pressure, digital acceleration and shifting expectations have reshaped how people decide, spend and stay loyal. As 2026 settles in, this is no longer about recovery or short-term adjustment. It is a structural reset in how consumers evaluate value and how brands must respond. 1-266747 Wed, 25 Mar 2026 08:00:00 +0200 Bizcommunity CRM, CX, UX South Africa https://www.bizcommunity.com/article/google-maps-is-changing-how-people-discover-businesses-what-multi-location-brands-need-to-do-now-622081a Google Maps launched Ask Maps and Immersive Navigation on 12 March 2026, both powered by Gemini AI and will be coming to South Africa soon. 1-266631 Fri, 20 Mar 2026 12:23:00 +0200 Bizcommunity CRM, CX, UX South Africa https://www.bizcommunity.com/article/whitepaper-reveals-85-of-south-african-consumers-hooked-on-loyalty-programmes-066405a A decade-long view of how consumers engage with loyalty programmes have been revealed in the Truth & BrandMapp Loyalty Whitepaper 2025/6. 1-266617 Fri, 20 Mar 2026 07:18:00 +0200 Bizcommunity CRM, CX, UX South Africa https://www.bizcommunity.com/article/african-loyalty-awards-spotlight-customer-centric-brands-622191a Africa’s growing focus on customer loyalty and retention has taken centre stage with the launch of the inaugural African Loyalty Awards, backed by the African Loyalty Association, which spotlight the programmes reshaping how brands across the continent connect with and retain their customers. 1-266591 Thu, 19 Mar 2026 09:00:00 +0200 Bizcommunity CRM, CX, UX South Africa https://www.bizcommunity.com/article/is-the-foundation-of-south-africa-digital-consumer-universe-truly-secure-844533a South African businesses have invested heavily in frictionless interfaces, hyper-personalised marketing, and lightning-fast delivery, putting the consumer at the heart of the digital universe, but as World Consumer Rights Day is celebrated on 15 March, it’s time to ask: is the foundation of that universe truly secure? 1-266389 Thu, 12 Mar 2026 10:48:00 +0200 Bizcommunity CRM, CX, UX South Africa https://www.bizcommunity.com/article/innovation-in-incentives-and-loyalty-622311a Innovation has become one of the most frequently used – and least interrogated – words in business. In practice, it has increasingly become shorthand for technology: artificial intelligence, automation, platforms, dashboards, data at scale. 1-266381 Thu, 12 Mar 2026 09:33:00 +0200 Bizcommunity CRM, CX, UX South Africa