https://www.bizcommunity.com/196/33.html South Africa CRM, CX, UX news 15 CRM, CX, UX news - South Africa https://www.bizcommunity.com/res/img/logo.gif https://www.bizcommunity.com/196/33.html en-us Sun, 13 Sep 2026 16:16:43 +0200 https://www.bizcommunity.com/article/when-the-cost-of-coping-becomes-part-of-the-township-customer-experience-308738a Rogerwilco's 2026 Township Customer Experience Report, in collaboration with Field & Insights Africa, explores how shrinking budgets, infrastructure disruptions and changing consumer behaviour are reshaping South Africa's township economy. 1-271613 Thu, 10 Sep 2026 10:18:00 +0200 Bizcommunity CRM, CX, UX South Africa https://www.bizcommunity.com/article/your-brands-credibility-is-now-more-valuable-than-a-pretty-website-742172a In the time it takes to scroll past a cat video, a consumer may already have decided whether they trust your brand. We live in an era of digital abundance, where a slick Instagram grid can be bought as easily as a cup of coffee. 1-271612 Thu, 10 Sep 2026 10:00:00 +0200 Bizcommunity CRM, CX, UX South Africa https://www.bizcommunity.com/article/cx-report-warns-51-of-customers-dont-even-report-bad-experiences-742272a The conversation around customer experience (CX) has changed. What was once largely about making interactions easier or resolving problems quickly is increasingly about what those interactions enable customers, and the business, to do. 1-271512 Mon, 07 Sep 2026 11:51:00 +0200 Bizcommunity CRM, CX, UX South Africa https://www.bizcommunity.com/article/loyalty-is-more-than-points-and-prizes-why-sa-businesses-need-to-rethink-customer-retention-742422a Online shopping has never been more competitive. 1-271382 Wed, 02 Sep 2026 11:11:00 +0200 Bizcommunity CRM, CX, UX South Africa https://www.bizcommunity.com/article/south-africans-are-open-to-ai-but-still-expect-access-to-a-person-631291a The 2026 South African Customer Experience Report, produced by Rogerwilco, ovatoyou and Julia Ahlfedt CX Consulting, has revealed that South Africans are not anti-AI. 1-271291 Wed, 02 Sep 2026 09:26:00 +0200 Bizcommunity CRM, CX, UX South Africa https://www.bizcommunity.com/article/telviva-launches-intelligent-digital-agent-viva-bringing-247-customer-service-automation-to-sa-businesses-742492a Telviva, a leader in cloud-based unified communications, has announced the launch of Viva, an intelligent voice and text-based digital agent solution designed to make enterprise-grade AI practical, affordable, and accessible for South African businesses. Built and hosted locally, Viva marks the next chapter in Telviva’s journey of enabling quality business conversations by transforming how companies route interactions and unlock organisational knowledge. 1-271332 Tue, 01 Sep 2026 10:19:00 +0200 Bizcommunity CRM, CX, UX South Africa https://www.bizcommunity.com/article/loyalty-is-ready-for-a-connected-upgrade-520190a Think about how many loyalty programmes you use in an ordinary week. You might scan a rewards card when buying groceries or earn benefits when filling up your car. Then you swipe your gym membership for a quick sweat session after work and on the way home, your online grocery order rewards you for shopping online. 1-271206 Thu, 27 Aug 2026 11:10:00 +0200 Bizcommunity CRM, CX, UX South Africa https://www.bizcommunity.com/article/clicks-strengthens-loyalty-push-with-more-frequent-cashback-and-discounts-186186a Clicks is expanding its savings proposition across its health, beauty and wellness categories, introducing lower prices on more than 2,500 products while offering ClubCard members an additional 10% instant saving on selected products. 1-271158 Wed, 26 Aug 2026 10:25:00 +0200 Bizcommunity CRM, CX, UX South Africa https://www.bizcommunity.com/article/2026-south-african-customer-experience-report-retailers-face-ai-visibility-risk-as-shoppers-compare-deals-742092a South African consumers are becoming more deliberate about where and how they spend, while AI is giving them new tools to compare products, prices and brands before they make a purchase. 1-271032 Fri, 21 Aug 2026 10:50:00 +0200 Bizcommunity CRM, CX, UX South Africa https://www.bizcommunity.com/article/game-plan-consulting-gpc-transforming-player-data-into-sustainable-growth-189376a Led by industry veteran Shanta Segabon, Game Plan Consulting (GPC) brings more than 15 years of hands-on iGaming experience to help operators strengthen retention, build lasting player loyalty, and maximise long-term player value. 1-270868 Mon, 17 Aug 2026 14:42:00 +0200 Bizcommunity CRM, CX, UX South Africa