https://www.bizcommunity.com/196/33.html South Africa CRM, CX, UX news 15 CRM, CX, UX news - South Africa https://www.bizcommunity.com/res/img/logo.gif https://www.bizcommunity.com/196/33.html en-us Sat, 30 May 2026 19:33:06 +0200 https://www.bizcommunity.com/article/your-customers-are-unreliable-narrators-and-your-segmentation-is-built-on-it-512440a Most brand segmentations get quietly abandoned by the marketing teams they were built for. Not because the maths is wrong — it usually isn’t. They get abandoned because they were built to describe customers, when what the marketing team actually needed was something that could predict what those customers would do. 1-268476 Wed, 27 May 2026 09:15:00 +0200 Bizcommunity CRM, CX, UX South Africa https://www.bizcommunity.com/article/exclusive-consumers-embrace-digital-ecosystems-cautiously-prioritising-trust-over-convenience-178096a New data on how online South Africans navigate digital ecosystems have emerged from iqbusiness insights’ latest survey, conducted on AfricanPulse, a proprietary, nationally representative consumer panel that captures real-time shifts in behaviour across 30+ countries across the continent. 1-268448 Tue, 26 May 2026 11:33:00 +0200 Bizcommunity CRM, CX, UX South Africa https://www.bizcommunity.com/article/the-human-paradox-the-faster-ai-advances-the-more-human-connection-matters-734392a Artificial intelligence is transforming how brands create content, communicate and make decisions. But in South Africa, some of the country's most resilient economic networks still run on something far less technological: human relationships. 1-268232 Tue, 19 May 2026 12:57:00 +0200 Bizcommunity CRM, CX, UX South Africa https://www.bizcommunity.com/article/on-relationships-not-results-what-an-82-radar-survey-really-reflects-178156a David Ogilvy wrote, “If each of us hires people who are smaller than we are, we shall become a company of dwarfs. But if each of us hires people who are bigger than we are, we shall become a company of giants.” 1-268108 Thu, 14 May 2026 12:34:00 +0200 Bizcommunity CRM, CX, UX South Africa https://www.bizcommunity.com/article/mma-south-africa-next-conference-2026-driving-growth-in-modern-marketing-390658a The Marketing + Media Alliance (MMA) South Africa’s Next! Conference 2026 will focus on what is working in practice, bringing together the broader marketing industry to explore what drives growth in today’s fragmented and fast-evolving landscape. 1-268033 Tue, 12 May 2026 12:09:00 +0200 Bizcommunity CRM, CX, UX South Africa https://www.bizcommunity.com/article/maps-provides-five-year-record-of-consumer-behaviour-170366a For the first time, marketers, advertisers and media agencies can trend five full calendar years of South African consumer behaviour, media consumption and spending patterns from a single, nationally representative dataset. 1-267888 Thu, 07 May 2026 11:35:00 +0200 Bizcommunity CRM, CX, UX South Africa https://www.bizcommunity.com/article/fnb-ebucks-and-local-brands-dominate-at-2026-international-loyalty-awards-392588a South African loyalty programmes have secured major victories at the 17th annual International Loyalty Awards, reinforcing the country’s growing influence in the global customer engagement and loyalty economy. 1-267883 Thu, 07 May 2026 10:12:00 +0200 Bizcommunity CRM, CX, UX South Africa https://www.bizcommunity.com/article/consumers-adopt-value-seeking-spending-strategies-170306a Signalling a cautious but meaningful recovery, in 2025, consumer spending grew 0.8% above inflation for the first time since 2022. However, households are not increasing discretionary spend; they are adapting under pressure 1-267878 Thu, 07 May 2026 09:49:00 +0200 Bizcommunity CRM, CX, UX South Africa https://www.bizcommunity.com/article/how-lumico-and-lava-lamp-lab-built-a-high-impact-website-for-the-tygerberg-childrens-hospital-trust-847283a When organisations rely on public support, their digital platform becomes one of their most powerful tools. Therefore, a well-designed website must build trust, communicate impact, and make it easy for supporters to take action. 1-267619 Fri, 24 Apr 2026 11:02:00 +0200 Bizcommunity CRM, CX, UX South Africa https://www.bizcommunity.com/article/your-dashboard-is-talking-is-anyone-listening-281637a The carefully designed dashboards are only as valuable as the decisions they enable. For many organisations, significant investment has gone into implementing the right platforms, carefully designed dashboards and analytics tools only to find that oftentimes, business users continue to rely on email threads, informal check-ins, and instinct to navigate their daily decision making processes... 1-267620 Fri, 24 Apr 2026 10:57:00 +0200 Bizcommunity CRM, CX, UX South Africa