We are looking for a Customer Service Agent to join our team in the retail industry. In this role, you will be responsible for providing exceptional service to our customers, ensuring their needs are met and resolving any issues they may have. As a Customer Service Agent, you will play a crucial role in maintaining customer satisfaction and building strong relationships with our clientele.
Responsibilities
Provide friendly and professional service to customers, either in-person, over the phone, or through electronic communication channels
Assist customers with inquiries, concerns, and complaints, striving to achieve resolution in a timely manner
Maintain product knowledge to answer customer questions and make appropriate recommendations
Collaborate with fellow team members and improve processes
Develop and maintain a comprehensive understanding of our products and services, staying up to date with new releases and promotions
Requirements:
NQF 4 Equivalent, Matric Certificate or Higher
Willing to travel
Willing to relocate.
Ability to work under pressure
Team work
Self driven.
Student mentality.
Candidate must be eligible to work in South Africa
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