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Jobs offered South Africa

Solutions Lead

Education level:Degree
Job level:Mid/Senior
Company:Orca Media

  • Develop trust relationships with a portfolio of major clients to ensure they do not turn to competitors
  • Acquire a thorough understanding of key customer needs and requirements
  • Expand relationships with existing customers by continuously proposing solutions that meet their objectives
  • Ensure the correct products and services are delivered to customers on time
  • Serve as the link of communication between key customers and internal teams
  • Resolve any issues and problems faced by customers and deal with complaints to maintain trust
  • Play an integral part in generating new sales that will turn into long-lasting relationships
  • Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics
  • Continue to service, grow, and act as a strong client liaison to Orca Media’s key accounts across the country, requiring constant communication, strategy, and high levels of customer service to agencies
  • Act as a trusted advisor to clients, offering strategic guidance and industry insights
  • Recommend innovative advertising campaigns, media buying strategies, and performance measurement techniques to optimise client ROI and drive customer satisfaction
  • Negotiate and finalise advertising agreements, ensuring terms and conditions are mutually beneficial and align with company policies
  • Ensure contract compliance and resolve any conflicts or issues that may arise
  • Oversee the end-to-end execution of advertising campaigns, working closely with internal teams to ensure flawless delivery
  • Monitor campaign performance, analyse data and metrics, and provide regular reports and insights to clients
  • Stay up-to-date with industry trends, market conditions, and competitor activities
  • Conduct market research to identify potential clients, industry challenges, and emerging opportunities
  • Utilise market knowledge to proactively position the company as a leader in the advertising industry
  • Proven experience as a key account manager
  • Experience in sales and providing solutions based on customer needs
  • Strong communication and interpersonal skills with an aptitude for building relationships with professionals at all organisational levels
  • Excellent organisational skills
  • Ability in problem-solving and negotiation
  • Proven track record of success in ad sales and key account management
  • In-depth understanding of advertising principles, media buying, and digital marketing trends
  • Strong negotiation, communication, and presentation skills
  • Excellent relationship-building and client-management abilities
  • Analytical mindset with the ability to interpret data and provide actionable insights
  • Ability to work collaboratively in a team environment and manage multiple client accounts simultaneously
  • Proficiency in CRM software, MS Office Suite, Excel, and other sales and reporting tools
  • Results-oriented mindset with a strong drive to achieve and exceed sales targets
  • Ability to create a strategic deck for clients

Posted on 12 Jun 08:43, Closing date 10 Aug

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Moloko Mathipa-Mdakane

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