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IT Support Technician

Remuneration:cost-to-company 
Location:Johannesburg
Job level:Junior/Mid
Type:Permanent
Company:THE SKILLS MINE (PTY) LTD


Requirements
  • Diploma or NQF level six in ISO27001 - information security management systems certification (ISMS) or relevant qualification
  • Three or more years of experience in IT user support or relevant experience
  • Experience in IT user support, Microsoft Azure, Microsoft 365, or relevant experience
  • Microsoft Desktop Support Administrator certification
  • MCSE - cloud platform and infrastructure certification
  • ITIL practitioner certification
Responsibilities
  • Provide effective technical support and problem resolution for all relevant IT services to end users
  • Responsible for end-to-end query resolution and continuous service improvements
  • Perform onsite and offsite hardware, software, and cloud solutions/platform updates and repairs
  • Troubleshoot and repair computer systems and IT frameworks throughout the organisation
  • Adhere to the ITIL service management process and update the IT service management application with relevant progress
  • Provide equipment set-up support for new joiners
  • Repair and maintain system applications, ensuring IT services are usable by end users
  • Adhere to asset management policies and procedures when handling IT assets
  • Collaborate with IT teams for troubleshooting and support on IT services
  • Provide after-hours standby technical support on a rotational basis


Posted on 15 Jan 12:45, Closing date 14 Feb

See also: IT Support
The Skills Mine
Connecting highly talented individuals with organisations that recognise the power of talent to optimise business effectiveness.
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