ERP System Software and Hardware Engineer

Location:	East Rand
Reference:	#DT000315/TM
Company:	SydSen Recruit

Our client in the commercial automotive industry is looking for an ERP system software and hardware engineer to join their company in the East Rand area.

Requirements:

• Diploma/certificate in information technology: system support or similar
• Solid experience of supporting and maintaining production computer systems in a customer facing support environment of at least 5 years 
• Experience in database systems, reporting and query tools
• Excellent written and verbal communication skills at all levels of the business with technical and non-technical staff
• Effective time management skills and ability to prioritise work assignments 
• Analytical
• Ability to solve problems
• Able to build and maintain business relationships

Job description:

• Assist with ongoing maintenance of existing software products and to participate in the development of new and enhanced ERP system products and solutions
• Work closely with various team members to use and enhance support tools, learn effective troubleshooting techniques and increase product knowledge
• Communication and problem-solving skills to deliver support services for business applications
• The successful candidate for the role will be responsible for the following
  • systems/apps (but not limited): SAP, Evolve, Xperteck 
• Providing application support to users Answer, Identify issues and Provide suggestions and long-term solutions
• To provide proactive support to internal staff, and external customers: Analyse recurring incidents on the service desk and solve through interaction with key stakeholders 
• Investigate and analyse system issues to determine cause of issues and appropriate corrective action 
• Provide system knowledge and consultancy for divisional and cross divisional projects ensuring that business process requirements are met, and best practice is achieved 
• Pre and post information systems implementation, and support with process owners 
• Contribute to the Help Desk knowledge base, Add quality articles relating to Problem Resolution pertaining to new, existing projects, types and Sub Types
• Review and recommend continuous improvement of the systems and support processes
• Document technical information and processes for existing and newly developed functionality to provide suitable and up-to-date system support
• Maintain data quality and integrity within the system
• Ensure all critical services/systems are monitored
• Provide clear, professional, informative and appropriate communication to colleagues, customers and suppliers
• Carry out system maintenance tasks and processes to agreed schedules
• Assign priority to calls low, medium, urgent, high, critical
• Update system in real time
• Problem analysis – identify recurring problems and report in weekly meeting Alert Management 
• Use and update the knowledge base of the system

Please note that only candidates with the required experience will be considered and contacted. If you have not been contacted within 2 weeks, kindly consider your application unsuccessful.

Apply online now at: www.sydsenrecruit.com
                                                                                       
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Posted on 03 Sep 18:19, Closing date 31 Oct