"The world is not as it was, and neither is retail. A new approach was needed that challenged the status quo and offered a way for local brands to be seen and bring excitement back to shopping malls..."
Lauren Hartzenberg 11 Dec 2020
The Gateway Theatre of Shopping is now home to the first Lego Certified Store in KwaZulu-Natal...
The relationship between consumers and brands have never been more complex. We have never had more data available, yet we see a decline in both customer experience and brand commitment...
Sarina de Beer, Issued by Ask Afrika 12 Nov 2019
A decade ago, building a profitable mall was simple. If you got the location, size, layout, parking and access routes right, you had retailers and shoppers in the bag...
Theresa Terblanche 22 Oct 2019
John Ryan, a London-based journalist and analyst focused on retail design and strategy, shares a glimpse into what's new and what matters in the global retail environment...
Lauren Hartzenberg 22 Oct 2019
'Evolve' is the theme of the 23rd South African Council of Shopping Centres' Annual Congress, to be held at the Cape Town International Convention Centre from 16 to 18 October 2019...
The new Checkers Hyper flagship, opened in Sandton City on Thursday, features a wine tasting room, a chocolatier bar, an open-flame pizza oven, an in-store Kauai and an extensive range of new products...
The relationship between consumers and brands have never been more complex...
Sarina de Beer 9 Sep 2019
Foschini recently unveiled its new fashion and beauty-centred All Woman concept store at Fourways Mall in Johannesburg...
To be successful today, bricks and mortar stores must move from selling as their main purpose to providing consumers with a combination of products and experiences that are engaging and inspirational...
Danette Breitenbach 4 Sep 2019
Edgars opened a new 8,000 sqm store in Johannesburg's Fourways Mall last week, its first concept store since its brand relaunch last year...
Even though 54% of South African consumers are swayed by social media when making fashion purchasing decisions, in-store shopping continues to grow...
'Retailtainment' is described as the use of "ambiance, emotion, sound and activity to get customers interested in the product and in a mood to buy"...
Eben Esterhuizen 2 Jul 2019
With neverending technological innovation, what will retail look like in the next 20 to 30 years?
Maroefah Smith 2 Jul 2019
Canon deciphers the importance of the settings and ambiences of physical shops as they become more than just a buying space, an opportunity for the brand to build and maintain relationships...
One of our Shop members, Leon Nicholas, VP of retail insights and solutions at Westrock, explains the importance of POP and describe 4 big trends in the area of the retail environment...
Leo Van De Polder 3 May 2019
As more and more trading takes place through an online channel with a consequent reduction in comparative trading densities, we can expect a shift in how malls inform their key metrics such as tenant mix and rent-to-turnover ratios...
Now that we're in the ninth year of what's dramatically been dubbed 'the retail apocalypse', local retailers have felt the pinch...
Michael Zahariev 18 Apr 2019
Macy's new Instagram-friendly retail concept shop, Story, has launched in 36 stores across the United States. The narrative-driven space opened with 'Colour' as its inaugural theme...
Samsung has opened three physical Experience Stores in major U.S. cities, where customers can to test out products, address repairs and receive one-on-one assistance...
Bricks-and-mortar retail stores are under intense pressure from online competition. Feeling the most heat are clothes shops and department stores...
Eloise Zoppos 28 Jan 2019
According to a new global report by in-store media company Mood Media, sensory experiences drive 9 out of 10 shoppers back to stores...
Service is the new selling. This dedication towards offering tailored service is what differentiates mass from niche online retailers. We're no longer selling things, but the experience of buying them...
Graham van der Merwe 9 Jan 2019
A new e-commerce experience from Mastercard and Next Retail Concepts lets shoppers browse and buy just like they are in a physical store - across any browser...
Ice cream brand Magnum is once again bringing its widely-popular Magnum Pleasure Store concept to SA shores with a pop-up shop in Sandton City from 16 November 2018 until January 2019...
To amplify its online shopping presence, TFG has relaunched its e-commerce platform as a marketplace called myTFGworld.com...
Lauren Hartzenberg 6 Nov 2018
Competition in the retail industry is fiercer than ever. Between e-commerce sites and subscription services, consumers have plenty of choices when it comes to where they spend their time and money...
Higor Torchia 31 Aug 2018
Department stores seem to be in terminal decline. In the UK, the demise of British Home Stores and Poundworld, together with store closures by Marks and Spencer and House of Fraser, are local symptoms of a wider malaise...
Rarely a week goes by without news of a household high street name shutting up shop or closing stores. The rise of online shopping is widely blamed for the demise of traditional retail...
Claire McCamley 31 Jul 2018
The Great Yellow Brick Co is opening South Africa's first Lego Certified Store in Sandton City on 28 July 2018, following a multi-million-rand investment and exclusive deal with The Lego Group.
The future of retail, and indeed any business, is about selling solutions rather than products; creating an experience over an above an economic transaction...
Bronwyn Williams 20 Jun 2018
As store closures continue across the globe, we're witnessing the demise of physical retail as we know it...
Lauren Hartzenberg 26 Mar 2018
If you're searching for proof that retail as we know it is changing, look no further than Shanghai's 24-hour, unstaffed, self-driving grocery store...
Lauren Hartzenberg 29 Jan 2018
According to Joe Boyle, director at FreshStop, these are the trends that will continue to strategically shape the future of convenience retailing...
In today's dynamic business environment, we should be seeking to understand the trends impacting a broader range of industries, regardless of the business sector we're in...
Lauren Hartzenberg 8 Jan 2018
With the rise of e-commerce and demise of physical brick-and-mortar retail, consumers are continually hungry for experiences that engage and excite them...
Jordan Major 19 Oct 2017
Retroviral's Mike Sharman explains the new Russell Hobbs ‘Art of Living' campaign as a long-term win for Boardmans and a first in SA's luxury appliance category...
Leigh Andrews 15 Jun 2017
The retail landscape is shifting towards a new and interesting era of customer experience, as experiential retail rises...
The V&A Waterfront has completed its large-scale awning installation across the property's Quayside Terrace restaurants. The new, permanent glass-and-steel designed structure has replaced the spattering of umbrellas that lined the terrace area overlooking Quay 5 basin...
![[Shopper Marketing] Customers gravitate to the 'Third Place'](https://biz-file.com/c/1605/344854-120x120.jpg?3)
Shopper marketing is being driven by a shopper revolution powered by our digital world. It has led a "seismic change in marketing"...
Louise Marsland 30 May 2016
If retailers want to continue to attract consumers to their bricks-and-mortar outlets, they're going to have to start thinking of their outlets as sales rooms, rather than showrooms.
David Ross 29 Apr 2014
A new Food Lover's Market opens today, 15 December 2011, in Tokai, Cape Town in a fully renovated Fruit & Veg City store. The first store in the group to adopt this innovative retail design, following international trends, it offers many new food stations for an experiential retail environment.
Santie Botha, the driving force behind one of the most innovative and controversial e-commerce initiatives in South Africa - Absa's free internet access offering - headed up a glittering array of South Africa's top marketers and their companies who were recognised for marketing excellence at the annual Tusk Awards on Friday 1 November 2002.