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Combatting high absenteeism in SA retail
Combatting high absenteeism in SA retailArticle

With a daily absenteeism average of 15 to 30%, big retailers of +1000 employees have 300 staff absent at a time. This has major cost implications that retailers can potentially curb by offering employees access to primary healthcare...

2 days ago

Prepare your business to benefit from AI
Prepare your business to benefit from AIArticle

If data is the new oil, artificial intelligence (AI) can arguably be its best drill, able to uncover insights and mine real business value from the huge and complex data sets that typify modern organisations.

Rudeon Snell 3 days ago

CBRE Excellerate Facilities Management wins at PMR Africa Awards for second consecutive year
CBRE Excellerate Facilities Management wins at PMR Africa Awards for second consecutive yearArticle

CBRE Excellerate's Facilities Management Division has been awarded the Silver Arrow Award for the second consecutive year in the PMR.africa Awards...

Issued by Excellerate Property Services 3 days ago

Automation of CX is the only way to grow your business
Automation of CX is the only way to grow your businessArticle

Doing more with less. Working in an agile way. These phrases are typically mentioned when describing essential components of doing business in the digital age...

Kevin South 19 Aug 2019

Prevent poor customer service from killing your brand
Prevent poor customer service from killing your brandArticle

SA businesses are faced with a difficult task. They have to find ways to survive in the face of ongoing political uncertainty, eroding investor confidence, and declining consumer spend...

Wynand Smit 19 Aug 2019

5 Startup trends in Nigeria
5 Startup trends in NigeriaArticle

Startup businesses are popping up everywhere and many people, both young and old, have amazing small business ideas that could potentially change the world...

Aimee Laurence 14 Aug 2019

Customer engagement in an omnichannel world
Customer engagement in an omnichannel worldArticle

Omnichannel customer engagement revolves around so much more than just a technology-driven approach. A cross-channel strategy needs to be an integral human one if organisations are to remain competitive...

Mo Areff 13 Aug 2019

Alex Okosi, executive vice president and managing director of Viacom International Media Networks Africa.
Viacom MD a fellow of Nigeria's marketing instituteArticle

Alex Okosi inducted as honorary Fellow into Nigerian Institute of Marketing of Nigeria...

12 Aug 2019

Odette Faling
#WomensMonth: Meet the mother of two who summits mountains in life and businessArticle

Odette Faling, CEO of Travelcheck.co.za talks women making a mark on the male-dominated tech scene, balancing family life and work, and her unshakeable thirst to explore, which recently took her to the summit of Mount Kilimanjaro...

11 Aug 2019

Are we moving into an age of gender-fluid purchasing?
Are we moving into an age of gender-fluid purchasing?Article

Is it outdated to believe women still shop differently to men? The clichés are men purchase for speed and women are more motivated by price, men are big online shoppers but women still like something tangible...

Eben Esterhuizen 7 Aug 2019

Measurement is not the issue. Your objectives are.
Measurement is not the issue. Your objectives are.Article

An embellished account of a real-life meeting at sports and entertainment marketing agency, Levergy...

Reece Jacobsen, Issued by Levergy 7 Aug 2019

Chatbots will appeal to modern workers
Chatbots will appeal to modern workersArticle

Chatbots continue to be a hot topic among media, end-users and vendor communities. This is no surprise, as chatbot technology is beginning to mature...

7 Aug 2019

USEO leading the next evolution in digital marketing success
USEO leading the next evolution in digital marketing successArticle

The world of digital marketing can be somewhat difficult to navigate to begin with. It takes a lot of determination and grit to make it in the world of digital marketing, rather than just flailing around, narrowing avoiding sinking...

Issued by Lebrau Press 6 Aug 2019

What to do when 100 million customers come knocking at your door
What to do when 100 million customers come knocking at your doorArticle

Retail banks and similar 'high touch' businesses operating in the digital world must deliver uncompromised security without detracting from the overall customer experience, or risk alienating their generation X, Y and Z clients...

Issued by Luxury Brands 1 Aug 2019

Annemarie van Wyk.
#WomensMonth: How Jade's Annemarie van Wyk uses jewellery to upliftArticle

For Jade owner Annemarie van Wyk, jewellery is more than just an ornamental piece...

Maroefah Smith 1 Aug 2019

Duke, Mark1 and Positive Dialogue join forces to form Duke Group
Duke, Mark1 and Positive Dialogue join forces to form Duke GroupArticle

Duke, Mark1 and Positive Dialogue have combined their collective agency expertise to form the Duke Group...

29 Jul 2019

Kaya FM goes live with shopkayafm.co.za
Kaya FM goes live with shopkayafm.co.zaArticle

Last week, Kaya FM, the home of the Afropolitan, launched its first-ever online store where customers will be able to browse and shop tickets for upcoming Kaya FM events, as well as a range of lifestyle products made by thriving local businesses...

Issued by Kaya FM 95.9 25 Jul 2019

#Newsmaker: Nqabisa Gabriel on driving sales of plant-based protein products
#Newsmaker: Nqabisa Gabriel on driving sales of plant-based protein productsArticle

Infinite Foods, a distributor, licensor and manufacturer of plant-based protein products, has appointed Nqabisa Gabriel as its area sales manager...

Lauren Hartzenberg 23 Jul 2019

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3 things robots can't do better than humans (and two things they can)Article

There has been no shortage of predictions about how advances in artificial intelligence and robotics will replace humans in all kinds of jobs...

Oz Desai 23 Jul 2019

Hetzner is now xneelo
Hetzner is now xneeloArticle

Today marks the beginning of a new chapter in Hetzner's life: from now on, they are xneelo. Still the same team, just with a new look and space to grow...

Issued by xneelo 22 Jul 2019

Tech upgrades that will transform workplaces by 2020
Tech upgrades that will transform workplaces by 2020Article

At present, workplaces seem to be in a bit of transition...

Sean Williamson 19 Jul 2019

Your data should be living on the Edge
Your data should be living on the EdgeArticle

The end-user experience is critical when it comes to data access...

Marius Maritz 17 Jul 2019

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Stronger regulation of powerful airports needed to protect consumersArticle

The International Air Transport Association has welcomed the European Commission's evaluation of the Airport Charges Directive which highlights the need to further strengthen the Directive to protect consumers...

17 Jul 2019

What to look for in a background screening provider
What to look for in a background screening providerArticle

Employee background screening is what recruiters need to make informed decisions during the hiring process, which is why the right support and tools are necessary, as is selecting the right service provider...

Issued by LexisNexis 16 Jul 2019

Image credit: Thought Catalog on Unsplash
Social media has made brands less relevant, not moreArticle

When social media first hit the radar of marketers, the possibilities seemed endless. Finally, marketing would be a true two-way conversation...

Estelle Nagel 15 Jul 2019

From customer journey mapping to journey management
From customer journey mapping to journey managementArticle

There's a story to each customer interaction your company has - a beginning, middle and an end. Some of these interactions can be incredibly influential, while others are simply an essential means to an end; all are relevant to business success...

Antony Adelaar 11 Jul 2019

Retailers - give me an (even basic) experience!
Retailers - give me an (even basic) experience!Article

Many retailers are closing down their stores because of what they see as low consumer confidence and poor retail expenditure. This is not necessarily true...

C De Meyer-Heyderych 10 Jul 2019

Business boost for Stellenbosch community barber
Business boost for Stellenbosch community barberArticle

Peter Cupido began his barbering career while running a business from his parents' backyard and has since opened his own barbershop in Ida's Valley, Stellenbosch...

9 Jul 2019

Image source: Gallo/Getty.
Leveraging digital technology to boost Nigeria's MSMEsArticle

Thinking through and executing a digital business model requires a fundamental shift in strategy...

4 Jul 2019

Oudejans demonstrating the wonder of magic with Karen Pienaar, AAA School’s creative faculty dean.
Hey presto! Incorporate the art of magic and wonder into your business, whatever the industryArticle

Marcel Oudejans is a creative jack of all trades. Among them, he's a corporate magician, keynote speaker and complete conference MC, as producer/founder of Cape Town Magic and executive producer of Magic Africa Productions. He also spoke on the theme of "Wonder" at last week's Creative Mornings Cape Town event, without a PowerPoint presentation - here's what you missed...

Leigh Andrews 4 Jul 2019

Instagram, the new marketing hub for business growth
Instagram, the new marketing hub for business growthArticle

This is the time that businesses need to capitalise on brand expansion and business growth - and social media platforms - when used correctly - can assist. Refilwe Monyai, account manager at Orange Ink gives tips and tricks on how to get Instagram right...

Refilwe Monyai 3 Jul 2019

5 reasons why your next investment should be a franchise
5 reasons why your next investment should be a franchiseArticle

I am not about to make the evening news by letting you know that franchises are more likely to succeed than independent businesses...

Alan Hockey 3 Jul 2019

3 trends in retailtainment
3 trends in retailtainmentArticle

'Retailtainment' is described as the use of "ambiance, emotion, sound and activity to get customers interested in the product and in a mood to buy"...

Eben Esterhuizen 2 Jul 2019

Conversational marketing and the use of the chat tool in South Africa
Conversational marketing and the use of the chat tool in South AfricaArticle

Over the past few months, I have visited countless local websites that are implementing chats as a means to generate their leads. This is great when done correctly, but sadly in most cases, the apple seems to have fallen very far from the tree...

Keenan Bouwer 2 Jul 2019

Free retail training opportunities in Free State, Gauteng
Free retail training opportunities in Free State, GautengArticle

RelatED Education is offering free workplace-ready training in the retail sector to students in Gauteng and Free State who have recently obtained a matric certificate, diploma or degree...

2 Jul 2019

How does data quality underpin success in a changing and disrupted banking environment?
How does data quality underpin success in a changing and disrupted banking environment?Article

The banking industry is currently in a state of flux. Traditional banks have to contend with new competitors unburdened by legacy technology or business models, making them far more agile and responsive...

Gary Allemann 1 Jul 2019

How interior décor helps create immersive retail experiences
How interior décor helps create immersive retail experiencesArticle

Canon deciphers the importance of the settings and ambiences of physical shops as they become more than just a buying space, an opportunity for the brand to build and maintain relationships...

1 Jul 2019

The customer is king, and a service culture is his queen
The customer is king, and a service culture is his queenArticle

A well-anchored service culture will allow a company to create value, generate profits, grow organically and acquire the capacity to fend off the competition...

André Mack 27 Jun 2019

Business Enhancement Series Part 1: The reasons why some companies are successful, even in recessionary times
Business Enhancement Series Part 1: The reasons why some companies are successful, even in recessionary timesArticle

The recently published RMB/BER Business Confidence Index report some 70% of South Africa's executives to currently be unsatisfied with business conditions in the country. In the years 2004 to 2007, the satisfactory figure was 80%!...

Issued by Bateleur Brand Planning 26 Jun 2019

Is WhatsApp the new email for SMEs?
Is WhatsApp the new email for SMEs?Article

Globally, 65% of millennials and their younger counterparts, Generation Z, prefer to message rather than call or email, and locally, according to reports, WhatsApp is the leading communication app...

25 Jun 2019

Figure Forms: 3 decades serving the clothing industry
Figure Forms: 3 decades serving the clothing industryArticle

Figure Forms is the number 1 technical and fit mannequin supplier in the Southern Hemisphere...

Meagan Duckitt 24 Jun 2019

Canal Walk Retail Excellence Awards honour top retailers
Canal Walk Retail Excellence Awards honour top retailersArticle

Canal Walk Shopping Centre's top retailers were recognised at its Retail Excellence Awards, an annual celebratory event that acknowledges standout tenants...

24 Jun 2019

The speakers at Kantar's Innovating for Growth workshop: Mark Molenaar, Ansie Lombaard, Adhil Patel, Bernd Grosserohde and Philip Collier.
Quick! Don't miss the business-boosting benefits of putting your customers firstArticle

There's no denying that the 'content is king' model has taken a more retail-related slate of late, in that the customer - particularly the customer experience - is fast becoming a top business priority. Read on for key insight's shared at Kantar's recent 'innovation for growth' workshop...

Leigh Andrews 24 Jun 2019

Fusing IT and business to dish up a digital transformation treat
Fusing IT and business to dish up a digital transformation treatArticle

What are the key starting points for any enterprise looking to improve its IT-business alignment?

Tamer Farouk 20 Jun 2019

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Could the Amazon Go model of seamless, automated shopping work in SA?Article

AI, IoT and other next-generation automation technologies are starting to revolutionise the retail business. One glimpse of the future can be seen in Amazon Go's "Just Walk Out" stores...

Grant Lapping 19 Jun 2019

It's good to talk even in a high-tech world
It's good to talk even in a high-tech worldArticle

When we think of industries obsessed with customer experience, we often think about travel, retail or even retail banking...

Roger Woodend 19 Jun 2019

Screen grab from the ad.
#OrchidsandOnions - Hyundai warms heartsArticle

Orchids also to Thurah Ncube, who has prevented me totally losing faith in humankind, and Mugg & Bean for a gesture worth a dozen ad campaigns...

Brendan Seery 17 Jun 2019

Voice interfaces are coming of age
Voice interfaces are coming of ageArticle

Voice assistants and interfaces on smartphones are coming of age and adoption is expected to soar over the next few years...

Ernst Wittmann 14 Jun 2019

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