Visit Covid-19 news, links and sacoronavirus.co.za

Results for contact centre

News

#LockdownLessons: INOVO embraces cloud-based solutions
#LockdownLessons: INOVO embraces cloud-based solutionsArticle

#LockdownLessons explores the impact of the Covid-19 pandemic on businesses...

Evan-Lee Courie 21 May 2020

Clickatell responds to Covid-19 with FAQ response solution
Clickatell responds to Covid-19 with FAQ response solutionArticle

In response to the Covid-19 crisis, Clickatell has announced a cost-effective response solution for businesses' contact centres to deliver enhanced customer experience.

8 May 2020

Photo by ConvertKit on .
Experience design thinking: A desk is a dangerous place from which to watch the world [Part 3]Article

Start practising the art of outside-in innovation. Pretty soon you'll see things that aren't reflected in research documents or analytics data...

Simon de Haast 28 Apr 2020

NSFAS students urged to open bank accounts
NSFAS students urged to open bank accountsArticle

The National Student Financial Aid Scheme (NSFAS) has urged qualifying students to open bank accounts to ensure a more efficient disbursement of funds from institutions...

23 Apr 2020

Image source: Gallo/Getty Images.
Popia to fuel better customer experiences for South AfricansArticle

With the Protection of Personal Information Act (Popia) planned to commence imminently, the way direct marketing is carried out and received by South African consumers is set to shift...

Sandra Galer 14 Apr 2020

Image credit: Rachit Tank on .
Channelling customer expectations through WhatsAppArticle

It has become increasingly important for organisations to make connections with their customers. WhatsApp provides the ability to infuse brand personality into B2C communication, enabling businesses to engage with their customers on a more personal level...

Matt Grobler 7 Apr 2020

R2.4bn Sars refunds to lockdown-hit SMMEs, businesses
R2.4bn Sars refunds to lockdown-hit SMMEs, businessesArticle

The South African Revenue Service (Sars) has paid out R2.4bn to taxpayers in refunds since the commencement of the Covid-19 enforced lockdown on 26 March...

1 Apr 2020

Customer experience in a time of uncertainty
Customer experience in a time of uncertaintyArticle

As Covid-19 brings unprecedented global uncertainty, what should brands change and optimise in their customer experience?..

Barbara Cador, Issued by Kantar 31 Mar 2020

Image source: Getty/Gallo
Banking sector needs to strike balance between digital and traditional channelsArticle

The relentless drive towards digital banking is making banks 'invisible', leaving customers looking for more value, human engagement and diversity of transactional channels...

18 Mar 2020

SA's most sought-after skills - survey
SA's most sought-after skills - surveyArticle

The 13th annual ManpowerGroup Talent Shortage Survey has been released, revealing that skilled trades and technicians top the list of South Africa's skills shortages...

4 Mar 2020

AI can enhance customer experience
AI can enhance customer experienceArticle

Businesses today understand that customer service is king, and improving interaction with customers, and offering the best possible customer experience, can mean the difference between staying in business or closing the doors.

Richard Firth 27 Feb 2020

Exciting start to the year for DUO Marketing + Communications with three new client wins
Exciting start to the year for DUO Marketing + Communications with three new client winsArticle

DUO Marketing + Communications has added three exciting new clients to their already prestigious portfolio - The Social Collective (SA), Blackboard (USA) and returning client, Telviva (SA)...

Issued by DUO Marketing + Communications 24 Feb 2020

Embrace self-service to improve customer experience
Embrace self-service to improve customer experienceArticle

Irrespective of industry sector, 81% of customers want to take matters into their own hands and solve queries before reaching out to a contact centre agent...

Wynand Smit 17 Feb 2020

Reconnecting with humanity in a tech-filled world
Reconnecting with humanity in a tech-filled worldArticle

Media keeps showing us pessimistic views of the future where it becomes all too easy to buy into the idea that tech is out to rob us of our humanity...

Evan-Lee Courie 17 Feb 2020

Cartrack's new skills programme gives young South Africans a leg up
Cartrack's new skills programme gives young South Africans a leg upArticle

So far, 180 unemployed youth aged between 20 and 30 years have participated. The majority of participants reside in Alexandra and Soweto in Johannesburg, Gauteng...

6 Feb 2020

Viu South Africa collaborates with 1voucher to offer new payment options for Viu Premium customers
Viu South Africa collaborates with 1voucher to offer new payment options for Viu Premium customersArticle

Viu SA has collaborated with 1voucher, a fintech company of Pepkor Holdings Limited, to offer Viu Premium customers new payment options through 1voucher top-up vouchers...

Issued by Viu 21 Jan 2020

Image source: .
Two SA companies among Stevie Awards finalists for Sales and Customer ServiceArticle

The Stevie Awards has announced its finalists for Sales and Customer Service and South African companies DHL Express and xneelo (formerly Hetzner) were announced as finalists in several categories...

17 Jan 2020

Embrace the opportunities 4IR ushers in
Embrace the opportunities 4IR ushers inArticle

The Fourth Industrial Revolution (4IR) is already having a hugely disruptive effect on all aspects of our lives, but will arguably have the most profound impact...

11 Dec 2019

Readying retail for the festive season
Readying retail for the festive seasonArticle

As the festive season approaches, the retail industry in South Africa is preparing for the record sales and increased demand that are characteristic of the season.

9 Dec 2019

#EntrepreneurMonth: No hidden agenda with Naked Insurance
#EntrepreneurMonth: No hidden agenda with Naked InsuranceArticle

Naked Insurance wants to change the way we do insurance, and that is why they were crowned overall winners at the 2019 MTN Business App of the Year...

Evan-Lee Courie 21 Nov 2019

Providing full visibility and insight for an improved CX journey
Providing full visibility and insight for an improved CX journeyArticle

With subdued investment levels and consumer spending being curbed, there is no doubt that local businesses face an uphill battle...

Gerrit de Villiers 31 Oct 2019

Busting 3 myths that discourage the pursuit of learning
Busting 3 myths that discourage the pursuit of learningArticle

There are thousands of young people who are convinced that gaining the necessary skills to fill vacant positions are out of their reach...

22 Oct 2019

4 ways contact centres give consumers a better retail experience
4 ways contact centres give consumers a better retail experienceArticle

According to Merchants SA, contact centres are the key to reviving the retail experience for consumers...

22 Oct 2019

How to prepare your contact centre for an AI-driven future
How to prepare your contact centre for an AI-driven futureArticle

There can be no doubt that every business and operational team has to get ready for a future in which Artificial Intelligence (AI) plays a key role...

Wynand Smit 14 Oct 2019

5 digital workers coming to a desk near you...
5 digital workers coming to a desk near you...Article

AI and machine learning are here and working away in a company near you... and on your phone, in your car and in all sorts of places online. Here we outline five types of digital worker you'll likely have on your team in the immediate future, if you don't already...

Ryan Falkenberg 8 Oct 2019

4 Ways to ensure your IT integration delivers business value
4 Ways to ensure your IT integration delivers business valueArticle

With so much hype surrounding new technology such as big data, cloud computing and AI, it is easy to miss the point of integrating them into your business operations...

4 Oct 2019

Peugeot 5008, a new contender in the SUV market
Peugeot 5008, a new contender in the SUV marketArticle

The new Peugeot 5008 breaks new ground as a large seven-seater SUV in the C segment...

1 Oct 2019

Are contact centres soft targets for stealing your personal data?
Are contact centres soft targets for stealing your personal data?Article

Hackers are becoming more brazen in the way they target organisations as they hunt for soft targets...

25 Sep 2019

Don't share everything on social media
Don't share everything on social mediaArticle

According to research from We Are Social and Hootsuite, South Africans on average spend more than eight hours a day online...

4 Sep 2019

DUO Marketing signs up two new clients
DUO Marketing signs up two new clientsArticle

Niche tech PR and digital marketing agency DUO Marketing + Communications embraces August with a boost to its client base by bringing onboard two new clients, INOVO and Social Places...

Issued by DUO Marketing + Communications 16 Aug 2019

What CX can learn from the taxi industry
What CX can learn from the taxi industryArticle

A few years ago, 'omnichannel' dominated every customer experience (CX) discussion...

Ryan Falkenberg 22 Jul 2019

How to maximise your ERP investment
How to maximise your ERP investmentArticle

Is your ERP system evolving alongside your business to provide it with the competitive edge it needs?

19 Jul 2019

From customer journey mapping to journey management
From customer journey mapping to journey managementArticle

There's a story to each customer interaction your company has - a beginning, middle and an end. Some of these interactions can be incredibly influential, while others are simply an essential means to an end; all are relevant to business success...

Antony Adelaar 11 Jul 2019

Do you still have ownership of your data?
Do you still have ownership of your data?Article

For years, cloud services have been growing in popularity due to their agility and "supposed" cost-effectiveness...

9 Jul 2019

#YouthMonth: What can we really celebrate this Youth Month?
#YouthMonth: What can we really celebrate this Youth Month?Article

South African youth, aged between 15 and 24, are the most vulnerable in our labour market with the unemployment rate among this age group representing 55.2% of the population, according StatsSA. With June being a significant month to celebrate the youth, many may be wondering: what is there to celebrate, really?

Dr Sydwell Shikweni 24 Jun 2019

Travel insurance, why its not a one-size-fits-all solution
Travel insurance, why its not a one-size-fits-all solutionArticle

Last year saw around 515,398 South Africans travelling to destinations abroad, and according to StatsSA's estimates, this year will see even more people venturing outside of South Africa's borders...

20 Jun 2019

It's good to talk even in a high-tech world
It's good to talk even in a high-tech worldArticle

When we think of industries obsessed with customer experience, we often think about travel, retail or even retail banking...

Roger Woodend 19 Jun 2019

It's time to embrace Customer Support Chatbot 2.0
It's time to embrace Customer Support Chatbot 2.0Article

Have you been the victim of chatbot incompetence recently? It typically starts with a specific query that you need help with...

Ryan Falkenberg 10 Jun 2019

Digital banking entrants wary of losing the human connection
Digital banking entrants wary of losing the human connectionArticle

In their drive to be digitally relevant and hold market share, both traditional and digital banks risk losing customers through the resultant reduced human interaction...

Bardien Pienaar 28 May 2019

Brand South Africa encourages citizens to exercise their constitutional right and make their X count
Brand South Africa encourages citizens to exercise their constitutional right and make their X countArticle

Brand South Africa's "Solve Your Why's with an X" campaign launched in April to encourage citizens on the importance of exercising their constitutional rights to vote...

Issued by Brand South Africa 7 May 2019

Tech won't kill the contact centre, it'll make it more powerful
Tech won't kill the contact centre, it'll make it more powerfulArticle

Over the past few years, there have been increasingly dire predictions that automation and technology will be the major job killer of our generation...

Wynand Smit 30 Apr 2019

Funding to upskill EPWP participants, further job creation
Funding to upskill EPWP participants, further job creationArticle

During a sitting on 28 March 2019, the City of Cape Town Council approved an amount of R13,78m to upskill Expanded Public Works Programme (EPWP) participants...

1 Apr 2019

Building customer relationships in an age of disloyalty
Building customer relationships in an age of disloyaltyArticle

Is loyalty from customers still an expectation? Probably not... Wynand Smit from Inovo reckons it's more about building relationships, and that takes special insights to get right. That's something businesses have in common across the continent...

Wynand Smit 25 Mar 2019

If you're not going digital, you're going nowhere
If you're not going digital, you're going nowhereArticle

Digital transformation is the future of any business. If you aren't on the path towards a digital environment, you're probably already behind...

Dave Joyce 25 Mar 2019

Is your organisation customer centric?
Is your organisation customer centric?Article

By the year 2020, poor customer experiences will destroy 30% of digital business projects. Will yours be one of them? What does it mean to be customer-centric?...

14 Mar 2019

Hetzner wins two international Stevie Awards for Customer Service
Hetzner wins two international Stevie Awards for Customer ServiceArticle

Hetzner was recently awarded two silver Stevie Awards in Las Vegas, Nevada, at a record gathering of more than 700 customer service and business development professionals from all over the world...

Issued by xneelo 28 Feb 2019

4 common customer service mistakes in hospitality
4 common customer service mistakes in hospitalityArticle

The hospitality industry is a complex one; it comes with high expectations for service excellence, whether that's from valuable conferences hosting hundreds to the intrepid single traveller looking forward to a relaxing break.

Wynand Smit 27 Feb 2019

Hallmark International has merged with Europlaw Group (UK) Ltd now operating as Europlaw International
Hallmark International has merged with Europlaw Group (UK) Ltd now operating as Europlaw InternationalArticle

Hallmark International, which conducts business in the United Kingdom with branches in Europe, Africa and Russia, has merged their complete operations with Europlaw Group (UK) Limited...

Issued by Europlaw 19 Feb 2019

International recognition for Hetzner's Customer Service team
International recognition for Hetzner's Customer Service teamArticle

Hetzner has been named a finalist for the international Stevie Awards in two categories: Contact Centre of the Year (< 100 seats), and Front-Line Customer Service Team of the Year...

Issued by xneelo 31 Jan 2019

Next >
System.Web.UI.Html32TextWriter
Let's do Biz