Results for CEM Africa Summit

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To lead in digital transformation, modernise legacy systems
To lead in digital transformation, modernise legacy systemsArticle

Chantel Troskie, senior CX sales manager of Oracle South Africa points out how innovations in business applications can help South African companies take the lead in improving the experience...

Chantel Troskie 6 Aug 2019

Daniel Thebe presenting at #CEM19. Yes, Darth Vader music played as he walked on stage
#CEM19: How to eff-up early in business, then recoverArticle

Daniel Thebe, founder of Isidima Brands Multimedia and Uhuru Consumer Electronics, explained his five phases of career growth so far at the 2019 CEM AfricaSummit, issuing advice and learnings for those looking to follow in his footsteps as a young entrepreneur from Khayelitsha...

Leigh Andrews 5 Aug 2019

#CEM19: Experiment and break the norm in CX, fail forward fast
#CEM19: Experiment and break the norm in CX, fail forward fastArticle

You've attracted a client, but how do you keep them? Chantel Smit, CRM professional who has worked at the likes of Travelstart, Zando and Digitas Liquorice, tackled the retention phase of the customer journey at the CEM Africa Summit and showed how vital the right data is over any old 'big data'...

Leigh Andrews 5 Aug 2019

#CEM19: Once you've lost consumers' trust, how do you re-establish it? KPMG responds
#CEM19: Once you've lost consumers' trust, how do you re-establish it? KPMG respondsArticle

Ignatius Sehoole, CEO of KPMG SA's honest keynote presentation at the 8th annual CEM Africa Summit was a highlight for many. He said, "We know where we are, we know how we got here, and we have started our journey of renewal. Our ongoing task is to re-establish trust of the SA business community and society." Here's how they're doing so...

Leigh Andrews 2 Aug 2019

Torr presenting at the CEM Africa Summit 2019.
#CEM19: Learn how to build trust, nurture great CX from a surfing 'guardian angel'Article

Medford Torr, head UX specialist at Roam (Ringier One Africa Media) presented the second keynote session of CEM Africa Summit by speaking of building trust-based on insights from Red Bull Surfing's video of professional jet-ski surfer Sérgio Cosme, dubbed the 'guardian angel of big wave surfing at Nazaré'...

Leigh Andrews 31 Jul 2019

Rashid Toefy, deputy director - general: economic operations in the Western Cape government presenting his keynote at the CEM Africa Summit 2019.
#CEM19: How government is reducing red tape in the experience economyArticle

Rashid Toefy, deputy director - general: economic operations in the Western Cape government, unpacked their mission of placing the customer at the heart of operations, how the corporate sector and government should collaborate for true shared value, and why they were part of First Thursdays on 1 August...

Leigh Andrews 31 Jul 2019

#CEMAfrica2018: Why customer loyalty is becoming a thing of the past and what to do about it
#CEMAfrica2018: Why customer loyalty is becoming a thing of the past and what to do about itArticle

Ask Afrika MD Sarina de Beer explained at the final day of the seventh annual CEM Africa Summit why data is the current trending commodity of 2018 and what it'll take to really resonate with today's fickle social consumer. It was quite the eye-opener. Here's what you missed...

Leigh Andrews 2 Aug 2018

#CEMAfrica2018: Why we need to talk about emotion in the boardroom
#CEMAfrica2018: Why we need to talk about emotion in the boardroomArticle

In the first keynote session of the Customer Experience Management (CEM) Africa Summit 2018, Diane Magers of the CXPA explained how to build and execute a CX strategy in an ROI-driven world. Here's what you missed...

Leigh Andrews 1 Aug 2018

Diane Magers, CEO of the global Customer Experience Professionals’ Organisation (CXPA).
#CEMAfrica2018: Why CX is the only competitive advantage leftArticle

Diane Magers is a CCXP and CEO of the global Customer Experience Professionals' Organisation (CXPA), based in the US. This #WomensMonth, she lets us in on what to expect from the Customer Experience Management (CEM) Africa 2018 Summit, kicking off at the CTICC today...

Leigh Andrews 31 Jul 2018

Julia Ahlfeldt, certified customer experience professional (CCXP).
#CEMAfrica2018: "Customer experience is the next competitive battlefield"Article

As #WomensMonth gets underway, I chat to CCXP Julia Ahlfeldt for a sneak peek on what to expect from the Customer Experience Management (CEM) Africa 2018 Summit, kicking off today...

Leigh Andrews 30 Jul 2018

Investing in your customers yields returns
Investing in your customers yields returnsArticle

The 2018 edition of Africa's customer experience summit, CEM Africa, will focus on return on investment as the African CX market matures and investment increases...

14 Jun 2018

Simply put? Cut the red tape and empower your staff. Scott Griessel © –
#CEMAfrica2017: CX predictions for the future, action to take TODAYArticle

If all you do is talk about customer experience or CX in your silos, chances are your brand will be left in the dust. Here's why you need to cut the red tape and take the plunge, straight from the opening panel of CEM Africa 2017...

Leigh Andrews 16 Aug 2017

MultiChoice team at CXA Awards © .
MultiChoice dominates first-ever CXA AwardsArticle

MultiChoice won four out of the six awards awarded at the first-ever CXA Awards held at the Century City Convention Centre in Cape Town last night...

Juanita Pienaar 16 Aug 2017

Image supplied.
Customer Experience Management Summit returns to Cape TownArticle

The sixth Customer Experience (CX) Management Summit in Africa, taking place mid-August, will explore current and future state of CX to strengthen the industry within the African continent...

24 Jul 2017

How Spree is transforming its customer experience through technology
How Spree is transforming its customer experience through technologyArticle

Kinetic Events interviews Sven Schoof, head of customer experience at Spree, on how the online retailer is transforming its customer experience...

29 Jun 2017

Customer Experience Africa Awards launched
Customer Experience Africa Awards launchedArticle

The Customer Experience Africa Awards will celebrate industry leaders that promote the highest level of customer experience across Africa...

5 Apr 2017

If only it were this easy to create loyal customers! © Anyka –
#CEMAfrica: Creating customersArticle

It's not about the low-hanging fruit or quick wins, effective customer experience management that results in happy returning customers is all about effective change now to improve the overall future customer experience (CX)...

Leigh Andrews 17 Aug 2016

[Biz Takeouts Podcast] 183: Evolution of CEM and the CEM Africa Summit
[Biz Takeouts Podcast] 183: Evolution of CEM and the CEM Africa SummitArticle

On the latest episode of Biz Takeouts Marketing and Media Radio show host Warren Harding spoke to Simon Cranswick and Mike Jones...

28 Jul 2016

CEM Summit leads the way for the African customer experience industry
CEM Summit leads the way for the African customer experience industryArticle

Since inception, the first of its kind Customer Experience Management Summit has more than doubled in size and is now the largest CEM conference in Africa...

Issued by Kinetic Events 28 Jul 2016

Episode 183: The rapid evolution of Customer Experience Management and the CEM Africa Summit.
Episode 183: The rapid evolution of Customer Experience Management and the CEM Africa Summit.Audio

Mike Jones - This week we take a closer look at Customer Experience Management and the annual CEM Africa Summit taking place on 17 and 18 August in Cape Town.

28 Jul 2016

Episode 183: The rapid evolution of Customer Experience Management and the CEM Africa Summit
Episode 183: The rapid evolution of Customer Experience Management and the CEM Africa SummitAudio

Simon Cranswick - This week we take a closer look at Customer Experience Management and the annual CEM Africa Summit taking place on 17 and 18 August in Cape Town.

28 Jul 2016

[Biz Takeouts Lineup] 183: The CEM Africa Summit and NATIVE VML's trends report
[Biz Takeouts Lineup] 183: The CEM Africa Summit and NATIVE VML's trends reportArticle

Tune in to the Biz Takeouts Marketing & Media radio show on 28 July 2016, from 9-10am, as show host Warren Harding chats to Simon Cranswick and Mike Jones...

26 Jul 2016

The rapid evolution of customer experience management
The rapid evolution of customer experience managementArticle

The annual CEM Africa Summit is set to place on 17 and 18 August in Cape Town this year, and will provide insight into the evolution of customer experience management...

11 Jul 2016

Africa's largest CEM event hits Cape Town this August
Africa's largest CEM event hits Cape Town this AugustArticle

Now in its 5th year running, the annual CEM Africa Summit is taking place in Cape Town on 17 and 18 August. In an interview with Kinetic Events, Simon Cranswick and Chantel Botha discuss how CEM has evolved and how companies can stay ahead of the game...

Issued by Kinetic Events 7 Jul 2016

[CEM Africa Summit]: Keeping your customers connected
[CEM Africa Summit]: Keeping your customers connectedArticle

CEM Africa Summit attendees ate popcorn during a presentation by Elouise Kelly, head of marketing at SABC, following afternoon tea on the second day. The popcorn was fitting as she spoke of all things advertising and entertainment-centric...

Leigh Andrews 30 Jul 2015

[CEM Africa Summit] Shiny happy customers
[CEM Africa Summit] Shiny happy customersArticle

Key to customer experience management is understanding the customer as an individual, but first you have to know your customer service staff, not as the call centre, but as internal and external customers. And then learning how to make them happy and, ultimately, your other customers too...

Jessica Taylor 29 Jul 2015

[CEM Africa Summit] CGC: The new consumer economy
[CEM Africa Summit] CGC: The new consumer economyArticle

Today, effective marketing is all about making use of user- or consumer-generated content. Here's how to trust consumers to be your brand advocates...

Leigh Andrews 27 Jul 2015

[CEM Africa Summit] Social customer engagement as a social business enabler
[CEM Africa Summit] Social customer engagement as a social business enablerArticle

If 'social engagement' sounds more like drinks after work than a key component of marketing in today's hyper-connected world, chances are you weren't at last week's CEM Africa Summit...

Leigh Andrews 27 Jul 2015

[CEM Africa Summit] Employee satisfaction = customer satisfaction
[CEM Africa Summit] Employee satisfaction = customer satisfactionArticle

The second day of the Customer Experience Management (CEM) Africa workshop kicked off with moderator Jordan Gray talking about delighting customers and streamlining workflow...

Leigh Andrews 24 Jul 2015

[CEM Africa Summit] CEM for the tech-enabled African future
[CEM Africa Summit] CEM for the tech-enabled African futureArticle

You need to keep an eye on future trends from the rest of the world to better manage your business' current customer experience. Some of these trends were shared in the Customer Experience Management Africa plenary session...

Leigh Andrews 24 Jul 2015

CEM Africa Summit opens this week in Cape Town
CEM Africa Summit opens this week in Cape TownArticle

The Customer Experience Management (CEM) Africa Summit opens this week at the Westin Hotel in Cape Town from 22 to 23 July 2015...

20 Jul 2015

CEM Summit develops 'Four Key Tracks' agenda
CEM Summit develops 'Four Key Tracks' agendaArticle

The 4th Customer Experience Africa Summit will take place from 22-23 July 2015 at the Westin Cape Town and will offer an educational conference programme, technology workshops...

24 Jun 2015

Customer experience management summit addresses skill upliftment
Customer experience management summit addresses skill upliftmentArticle

Upskilling staff in the customer experience management (CEM) industry is key to maintaining focus, as it is easy to assume employees providing support for a product or brand have the required knowledge or expertise to perform their duties...

11 Jun 2015

CEM Africa Summit 2015 gears up for fourth successful year
CEM Africa Summit 2015 gears up for fourth successful yearArticle

The Customer Experience Management Africa Summit returns to South Africa from 22-23 July 2015 at the Westin Hotel in Cape Town...

9 Mar 2015

CEM Africa Summit kicks off next weekArticle

The anticipated Customer Experience Management (CEM) Africa Summit kicks off next week in Cape Town, South Africa from 2- 3 August 2012 at the Cape Town International Convention Centre (CTICC).

24 Jul 2012

CEM Africa Summit to explore the voice of your customer
CEM Africa Summit to explore the voice of your customerArticle

The upcoming Customer Experience Management (CEM) Africa Summit, hosted by Kinetic Events, is set to take place in Cape Town, South Africa from 2-3 August 2012 is expected to bring together Africa's industry leaders by providing a platform to build relationships, share ideas and most importantly, to do business.

4 Jul 2012

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