Results for CX

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Harness the power of a UCX to meet modern customer demands
Harness the power of a UCX to meet modern customer demandsArticle

The change in how customers and brands interact over the past decade may seem gradual, until we look back and actually see how drastic this transformation has been...

Jeremy Osborne 14 hours ago

#OnTheBigScreen: Barakat, Peter Rabbit 2: The Runaway and Spiral
#OnTheBigScreen: Barakat, Peter Rabbit 2: The Runaway and SpiralArticle

Barakat, Peter Rabbit 2: The Runaway and Spiral open at local cinemas this week.

Daniel Dercksen 14 May 2021

Ross Sibbald, commercialdirector, Africa, Striata
Bridging the insurance relationship gap with digital customer communicationArticle

Traditional insurers have never faced as much competition for their customers' attention as they do now. A whole litany of tech-centric startups are coming for their lunch...

Ross Sibbald 12 May 2021

Managing customer experience will be vital in holding on to SA's top BPO ranking
Managing customer experience will be vital in holding on to SA's top BPO rankingArticle

Robust, effective voice of the customer programmes will help differentiate SA as the best contact centre destination...

Issued by Smoke Customer Intelligence 11 May 2021

Newspapers ABC Q1 2021: Some good showings for newspapers
Newspapers ABC Q1 2021: Some good showings for newspapersArticle

The First Quarter of the 2021 the Audit Bureau of Circulation (ABC) showed some good news for the sector, but the general trend was one of weak increases on the previous quarter...

Danette Breitenbach 10 May 2021

ACA issues RFI for the provision of preferential insurance rates to ad industry
ACA issues RFI for the provision of preferential insurance rates to ad industryArticle

The Association for Communication and Advertising (ACA) has taken a decision to conduct a review of its financial services provider as well as the current insurance policies...

Issued by Association for Communication and Advertising 10 May 2021

#OnTheBigScreen: Love Sarah and Those Who Wish Me Dead
#OnTheBigScreen: Love Sarah and Those Who Wish Me DeadArticle

Two films open at South African cinemas, this weekend: Love Sarah and Those Who Wish Me Dead.

Daniel Dercksen 7 May 2021

Optimising customer experience: it all starts with the data
Optimising customer experience: it all starts with the dataArticle

Optimising customer experience by leveraging emerging and new technology results in a host of positive spin-offs for businesses but it must be approached in a methodical and strategic manner...

Wynand Smit 29 Apr 2021

#MusicExchange: Lee Cole releases new single "Honey, Let Me In"
#MusicExchange: Lee Cole releases new single "Honey, Let Me In"Article

Johannesburg-based singer-songwriter Lee Cole has been steadily making his musical presence known as one pristinely produced pop song at a time.

Martin Myers 29 Apr 2021

6 off-the-beaten-path suggestions for day trips in Gauteng
6 off-the-beaten-path suggestions for day trips in GautengArticle

Contrary to non-Gautengers' belief, the province has lots more to offer than skyscrapers and traffic. If you're staying home (in Gauteng) this holiday season, you'd be delighted to find that there are lots of fun staycation ideas, especially outdoor activities, available.

23 Apr 2021

RIP Grant Shakoane
RIP Grant ShakoaneArticle

Former Metro FM DJ Grant Shakoane, affectionately known to his listeners as "Shebabadoo Shebaba", has passed away, as confirmed by fellow radio veteran and close friend Wilson B Nkosi to TshisaLIVE...

22 Apr 2021

Does the viral Bajaj Qute 'car' really cost R150 per month?
Does the viral Bajaj Qute 'car' really cost R150 per month?Article

The Bajaj Qute vehicle currently has South Africans in stitches with many sharing memes about its size and supposed price. But is it an actual car?

21 Apr 2021

Harkrishan Singh, director of application development, AlphaCodes
The new reality for financial servicesArticle

Now more than ever, the customer is king, and financial services organisations need to be able to cater to changing demand...

Harkrishan Singh 21 Apr 2021

Emergency relief efforts for Rhodes Memorial, UCT fire under way - here's how to help
Emergency relief efforts for Rhodes Memorial, UCT fire under way - here's how to helpArticle

Emergency relief efforts are under way in Cape Town after a runaway fire destroyed parts of the Rhodes Memorial restaurant and caused unknown damage to...

Sindy Peters 19 Apr 2021

How automated product photography can accelerate your brand
How automated product photography can accelerate your brandArticle

What's central to the burgeoning e-commerce industry is experience, and this rests heavily on visual content, which undeniably includes product photography. New research shows that if your digital experience doesn't hit the market with customers, 54% could head to your competitors...

Craig Bellingham, Issued by Studio[K]irmack 19 Apr 2021

The black sheep no more. B2B Customer Experience finding its place
The black sheep no more. B2B Customer Experience finding its placeArticle

For many years, CX and Customer Feedback has found a firm place within the B2C environment, with many B2B organisations eschewing formalised feedback programmes. For the most part, the reason for the lower uptake within B2B industries was that there was a long-held assumption that retention and customer relationships happened organically thanks to account management and the like. In recent years, however, it has become clear, that particularly in large, complex B2B organisations, there is a definite need to formalise the understanding of customer feedback. The adoption of both structured customer departments, CX strategy and indeed, technology-driven mechanisms to gather feedback from customers is ever increasing.

Issued by Smoke Customer Intelligence 15 Apr 2021

Customer Experience at arm's length. It's all about your intermediaries
Customer Experience at arm's length. It's all about your intermediariesArticle

For many, creating customer experience is not as simple as delivering great service to the end customer making a purchase. Today's interconnected and interdependent business world means that many organisations operate within complex value chains, and often these value chains include intermediaries (such as brokers, dealers, agents etc.) through which the organisation expands market reach. The result is that the organisation who owns the brand, product and service is removed from the end-customer and needs to rely heavily on the intermediary to deliver customer experience.

Issued by Smoke Customer Intelligence 15 Apr 2021

Customer is King as organisations try to differentiate from their competitors
Customer is King as organisations try to differentiate from their competitorsArticle

Africa is currently the world's second-fastest growing region in terms of economic development and Gross Domestic Product (GDP), according to the World Bank...

Olatayo Ladipo-Ajai 15 Apr 2021

The new iProspect Future Focus Report explores the intersection of consumer attention, commerce and data
The new iProspect Future Focus Report explores the intersection of consumer attention, commerce and dataArticle

iProspect recently launched Future Focus 2021: Brands Accelerated as the essential read for conscientious marketers seeking to explore and exploit the latest consumer and industry advancements for brand growth...

Issued by Dentsu 15 Apr 2021

#BehindtheBrandManager: Charmagne Mavudzi of Volvo Car South Africa
#BehindtheBrandManager: Charmagne Mavudzi of Volvo Car South AfricaArticle

Charmagne Mavudzi of Volvo Car South Africa uncovers recent campaigns she has worked on, plans for sustainability and more...

Imran Salie 13 Apr 2021

Cookieless world
Cookieless worldArticle

Consumers' personal data is shared between tech companies in the third-party cookie ecosystem over 500 billion times a day. That is changing...

Issued by Wunderman Thompson 13 Apr 2021

Customer experience management in the new normal
Customer experience management in the new normalArticle

At home, online and ready to engage - this is the consumer in the new normal, says Accenture Interactive Africa's Ntombi Mhangwani...

Ntombi Mhangwani 7 Apr 2021

Driving economic growth in Africa through digital transformation - Africa Tech Week
Driving economic growth in Africa through digital transformation - Africa Tech WeekArticle

On 5 and 6 May, Topco Media and partners will be presenting a robust networking experience aimed at kick-starting economic growth in Africa, using technology...

Issued by Topco Media 7 Apr 2021

Operational efficiency is a 'no go' to great customer experience
Operational efficiency is a 'no go' to great customer experienceArticle

Most organisations today understand the importance of customer experience (CX). In fact, research from Gartner shows that 75% of organisations are now able to show that customer satisfaction leads to revenue growth...

Brent Haumann 31 Mar 2021

Accenture enters strategic marketing through partnership with MAA
Accenture enters strategic marketing through partnership with MAAArticle

Accenture Interactive has collaborated with the Marketing Achievement Awards (MAAs) to celebrate marketing professionals who excel in strategic marketing...

29 Mar 2021

Moving beyond cash - How are legacy players keeping up with the new digital-first disruptors in the financial services industry?
Moving beyond cash - How are legacy players keeping up with the new digital-first disruptors in the financial services industry?Article

Digital transformation has had a profound impact on almost all industries, fundamentally altering how customers experience the organisations they deal with on a daily basis. The financial services space is no exception, with legacy players having to keep up with new, digital-first disruptors in order to remain relevant...

Ndagi Job Goshi, Issued by Topco Media 26 Mar 2021

AI in Africa: The top 5 in-demand technologies at the moment
AI in Africa: The top 5 in-demand technologies at the momentArticle

The top five technology categories in-demand in the next two years in Africa include...

Nick Bradshaw 25 Mar 2021

#EntrepreneurshipIssues: Lessons learnt from starting my own PR business
#EntrepreneurshipIssues: Lessons learnt from starting my own PR businessArticle

When I started my PR business in 2012, the only thing I knew very well was my profession: Public Relations (PR). Little did I know that running my own business needed far more than that...

Miranda Lusiba 24 Mar 2021

Customers are wanting personalised experiences from winning brands
Customers are wanting personalised experiences from winning brandsArticle

Today, experience is king and 80% of customers say they are more likely to do business with a company if it offers personalised experiences...

Haydn Townsend 24 Mar 2021

Online retailers continue to face challenges that undermine the customer experience
Online retailers continue to face challenges that undermine the customer experienceArticle

A study evaluating the consumer experience of online shoppers has highlighted the challenges that continue to face online retailers including ensuring sufficient stock, transaction and delivery issues and unclear refund practices...

Issued by BMi Research 23 Mar 2021

Brent Haumann
When it comes to customer communication, engagement is everythingArticle

Brent Haumann, managing director at Striata Africa, believes that while most organisational leaders realise how important customer experience is, many still struggle measuring it...

Brent Haumann 18 Mar 2021

#MusicExchange: Emma van Heyn collaborates with Øceans on new track "Parallel Babe"
#MusicExchange: Emma van Heyn collaborates with Øceans on new track "Parallel Babe"Article

Øceans has been cementing himself as a top EDM producer and DJ in Cape Town and teams up with Emma van Heyn, one of SA's most talented up-and-coming singer-songwriters, on new track "Parallel Babe".

Martin Myers 18 Mar 2021

MaXhosa Africa is committed towards a R700,000 education endorsement for 2021 students
MaXhosa Africa is committed towards a R700,000 education endorsement for 2021 studentsArticle

The Tastic brand has once again brought to the fore the true spirit of ubuntu and generosity through an educational fund that is driven by the need to support students across South Africa...

Issued by DNA Brand Architects 16 Mar 2021

Take your brand and business marketing to the next level
Take your brand and business marketing to the next levelArticle

Unlike other channels, Press Office newsrooms on Bizcommunity are an owned asset for brands, the place where PR or brand communications teams can communicate whatever, however and whenever they want...

Issued by Bizcommunity.com 16 Mar 2021

E-commerce boom inspiring business transformation
E-commerce boom inspiring business transformationArticle

The rise of e-commerce in the country over the past year may have been driven by the pandemic, but it was long overdue...

10 Mar 2021

#OrchidsandOnions: When less is more...
#OrchidsandOnions: When less is more...Article

Mazda: Orchid for simple, to-the-point, 'real' ad for new CX-30 SUV; Link to Emperors Palace special - valid until 31 December, 2021 - tells a visitor offer has expired...

Brendan Seery 9 Mar 2021

#EcommerceDay2021: Are retailers scoring an own goal in online shopping?
#EcommerceDay2021: Are retailers scoring an own goal in online shopping?Article

According to Amanda Reekie, we need to ask what can be done to make online a bigger part of the retail mix, not least because there are still a number of faux pas that brands are making...

Amanda Reekie, Issued by imagineNATION Alliance 8 Mar 2021

Effective WFH streamlined through data management as the next frontier
Effective WFH streamlined through data management as the next frontierArticle

Data management should deliver an increase in the understanding of the forces shaping markets and businesses. This knowledge will help companies outsmart competitors...

Gary Allemann 8 Mar 2021

A moment of truth for radio
A moment of truth for radioArticle

Can radio stations overcome their fear of digital to create more interactive programming, attract more listeners and generate additional revenue?...

Anice Hassim, Issued by Fabrik 8 Mar 2021

Competition between various car brands remains extraordinarily strong
Competition between various car brands remains extraordinarily strongArticle

Passenger car sales of 23,742 units in January 2021 were 18.4% lower than the 29,073 cars sold in January a year ago. But competition remains strong...

Corné Vente 5 Mar 2021

See: 2021 RCX Championship kicks off in Pretoria
See: 2021 RCX Championship kicks off in PretoriaGallery

On 28 February, the Motul RC Raceway at Zwartkops, Pretoria, hosted the first round of the 2021 RCX Championship and the warm-up to the National Series. The Zwartkops track was open for both amateurs and South Africa's top RCX competitors in this motorsport. The format of the 2021 RCX Championship sees participants compete in three, six-minute qualifying rounds followed by a main race lasting from 30 to 45 minutes. The sport also features competitors aged from just four years old to over 65 making it a family fun event. See the gallery below:

5 Mar 2021

Ndagi Job Goshi, GM, Liferay Africa
How digital transformation enables the financial services industry in emerging marketsArticle

Digital transformation has had a profound impact on almost all industries, fundamentally altering how customers experience the organisations they deal with on a daily basis.

Ndagi Job Goshi 4 Mar 2021

Kantar's CX+ 2020: Reboot your CX understanding to supercharge TMT growth
Kantar's CX+ 2020: Reboot your CX understanding to supercharge TMT growthArticle

As people have adapted to living more of their lives from home due to the pandemic, how people experience your tech, media or telecommunications (TMT) brand converts the crisis into an opportunity - if you're ready for it...

Mark Molenaar, Issued by Kantar 4 Mar 2021

Customer experience within the medical aid industry
Customer experience within the medical aid industryArticle

The medical aid industry was thriving and performing above the Ask Afrika Orange Index benchmark, displaying a positive response to the market...

Sarina de Beer and Dr Amelia Richards, Issued by Ask Afrika 3 Mar 2021

The Mazda CX-30 is launching and you're invited. And you, and you, and you
The Mazda CX-30 is launching and you're invited. And you, and you, and youArticle

For the new Mazda CX-30 campaign, Grey Advertising didn't turn to actors. Instead, we put an ordinary, diverse group of people in front of the camera...

Issued by Grey Africa 3 Mar 2021

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