Bruce von Maltitz is currently the MD of 1Stream, a cloud-based contact centre technology provider. He has over 20 years experience in the service industry focusing specifically on contact centres for the last twelve years. He has a detailed understanding of how to design, build and operate contact centres having worked in the industry in SA, Africa and abroad.
Marketing & Media Four steps to dealing with academic call centres at crunch timeBruce von Maltitz 29 Oct 2015 Marketing & Media Social media customer care - a job for marketing or the call centre?Bruce von Maltitz 25 Aug 2015 Marketing & Media Should you integrate your social media capabilities with the call centre?Bruce von Maltitz 22 Jun 2015 HR & Management Becoming a force to be reckoned with: lessons learnt from SalesforceBruce von Maltitz 18 Jul 2013 |