Customer 360 Africa 2019

Customer experience is the new battlefield for differentiation.

Organisations recognise that CX is the new battleground for differentiation. However in this very complex world with more data, more channels and a more complicated customer journey, this seems like an impossible feat. The good news is that this rich complexity can drive better customer experiences and ultimately business success.

This event will investigate ways in which organisations are currently succeeding within their entire customer experience through the presentation of actual case studies. This will provide you with a 360-degree view of your client and assist you with everything from deciding what to implement, implementation all the way through measurement.

This event will assist you in future proofing your business in today's competitive CX battleground.

This event offers; local and international keynotes, interactive panel discussions, three tracks on each day and actual case studies from across all industries.

The event will encompass the entire customer journey. www.customer360africa.com

Date: 16 April 2019 to 18 April 2019
Time: 08:00 - 17:00
Venue: Maslow Hotel, Johannesburg