In today's world where digitally-savvy and always connected customers have the power to choose between brands, experience is the new battleground leading companies are competing on to differentiate and deliver value.
Kiweb's Customer Experience and Innovation Conference 2019 will take place at Sandton Convention Centre in Sandton, Johannesburg from 27 to 28 June.
Top reasons to attend this event
1. Gain hands on practical knowledge from experts in the industry
2. The opportunity to network and grow with your peers
3. Learn from other organisations who have excelled in their customer experience journeys
4. Expert input across the 2-days plenary
Topics to be critically discussed
Creating a high quality Customer Experience Through Every Touch Point
How to Balance Technology and People Inputs for the Ideal CX
The Future of Customer Experience Management -Digitising the Entire Customer Journey
Delivering an exceptional customer experience
Meet New Customer Demands: Transform Customer Service to Deliver an Unforgettable Experience
Meet Customers on their Channel of Choice: Private messenger, WhatsApp, Text and more
Cement Loyalty in the Customer Service Department: Build 2019's Workforce and Retain Them
Psychology of customers | Data, analytics and more
Customer engagement at the heart of the organization.
Changing demographics - What makes our customers tick?
Creating a concept to delivery roadmap for your CX strategy
Emerging CX trends | What do organisations need to know?
Confirmed speakers participating
Adam Gottlich: Behavioural Economist - Innovator - Speaker at Standard Bank
Marnitz van Heerden: Head: Group Customer | Group Marketing at Hollard Insurance | Certified Customer Experience Professional (CCXP) | MBA
Pranen Reddy: Converting Digital & Design Jargon into Strategy, Execution & Utility | Business Enabler | People Empower-er | Innovator at Rand Merchant Bank
Eli Goldstein: Customer Experience and CRM Innovation Facilitator, Strategist, Consultant and Speaker, Member Global CX Panel
Nikk Smit: Senior Executive Corporate Sales at New Leaf Technologies. #aNewSpring Cloud Learning Platform #eLearning #DigitalTransformation #LMS
Aki Kalliatakis: Managing Partner of The Leadership LaunchPad, a business focused on customer loyalty and radical marketing.
Yugeshree Frylinck: Customer Experience Officer | Managing Consultant | Strategist | Founder @The CX Group
Jordan Seke: CRM Officer & CX Specialist, University of the Witwatersrand
Deon Scheepers: Customer Engagement Executive at Pivotal Data
Darryl Marcus: CEO at SmartMessaging.AI
For the agenda and registration, please send an email to az.oc.bewik@ofni or call us on +27 11 046 5455.
Date: 27 June 2019
to 28 June 2019
Time: 08:00 - 16:00
Venue: Sandton Convention Centre, Johannesburg
Cost: R8,990
More info: Sandton Convention Centre is conveniently located in the vibrant business district of Sandton in northern Johannesburg and within easy reach of the Gautrain and O. R. Tambo International Airport, the Sandton Convention Centre (SCC) is flanked by a number of leading hotels, sophisticated shopping centres and entertainment complexes.
The Sandton Convention Centre is the foremost venue for hosting exhibitions, events and conferences in South Africa.