Digital Printing Counter Sales Assistant

Location:Cape Town
Type:Permanent

Job title: Digital Printing Counter Sales Assistant

Department: Photo Lab Cape Town

Based at: ORMS Central Cape Town

Responsible for:

Be the friendly face that creates amazing experiences for our clients. You'll help bring their visual stories to life while smashing sales targets and building lasting relationships.

Minimum educational requirements:

  • Grade 12
  • Computer literate
  • Proficient in Adobe Photoshop and Light Room
  • A passion for staying ahead of digital printing trends and tech innovations
  • Outstanding customer service skills and etiquette.
  • Fluent in two languages to connect with our diverse community
  • Photography/Printing Experience: A major advantage that'll set you apart!
  • No colour blindness - Essential for accurate print work

What makes you perfect for us:

  • Customer Service Excellence
  • Genuine Connection: You naturally build rapport and make every client feel valued and heard
  • Solution-Focused Mindset: You don't just solve problems - you anticipate them and offer proactive solutions
  • Empathy in Action: You understand that behind every print job is a special moment or memory
  • Going the Extra Mile: You're the person who suggests the perfect frame or reminds clients about better paper options
  • Calm Under Pressure: You stay cool and positive even when things get hectic
  • Follow-Through Champion: You remember clients' preferences and check in on their satisfaction

 Professional Excellence:

 Master of Photoshop, ORMS Create & Print software, and Embrace till system
  • Product knowledge that impresses (and keeps growing!)
  • Team player who lifts everyone up
  • ORMS brand ambassador - you represent us with pride
  • Photography background that adds authentic expertise

Summary:  
  • Client Consultation: Guide customers through their printing journey from concept to collection
  • Upselling with Purpose: Suggest upgrades that genuinely enhance their final product
  • Stock Management: Keep our shelves stocked and organized
  • Follow-Up Care: Reach out to clients about ready orders (they love this personal touch)
  • Software Mastery: Navigate ORMS Create & Print like a pro
  • Systems Excellence: Handle Embrace till operations, credits, refunds, and invoicing flawlessly
  • Space Curation: Maintain a welcoming, organised workspace
  • Trend Spotting: Stay current with promotions, offers, and cutting-edge printing tech
  • Product Care: Price and pack stock with attention to detail
  • Flexibility: Take on additional projects and tasks that help our team succeed

Key performance areas:
  • Customer Obsession: Delivering jaw-dropping service that has clients raving about ORMS to their friends. You'll guide them through sizing, colour options, print vs. canvas, framing, photobooks - making each decision feel easy and exciting.
  • Sales Growth: Naturally increasing turnover through genuine recommendations and value-add suggestions.
  • Team Harmony: Building strong relationships with colleagues and management while contributing to our positive culture.
  • Brand Excellence: Being the professional, friendly face that makes ORMS unforgettable.

Personal attributes:
  • Customer Service Genius: You make people feel amazing about their experience
  • Communication Master: Crystal-clear verbal and written skills
  • Detail Oriented: Nothing slips past your eagle eye
  • Pressure Handler: Tight deadlines? Bring it on!
  • Initiative Taker: You see what needs doing and make it happen
  • Team Spirit: Collaboration energizes you
  • Professional Presence: You look and act the part, always
  • Adaptability: Change doesn't phase you - you embrace it
  • Growth Mindset: Learning new things excites you
  • Physical Stamina: Comfortable standing and moving around to help clients
  • Active Listener: You hear what clients really need, not just what they say
  • Integrity: Honest, reliable, and trustworthy in everything you do

Ready to join our creative family?

Please send your CV in confidence to annette.blackie@orms.co.za

If you don't hear from us within 4 weeks, please consider your application unsuccessful. But don't let that stop you from staying connected with the ORMS community!

At ORMS, we don't just print photos - we help people preserve their most precious moments. Join us in making magic happen, one print at a time.

Posted on 29 Aug 13:59, Closing date 28 Oct

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