Digital Printing Counter Sales Assistant
Location: | Cape Town |
Type: | Permanent |
Job title: Digital Printing Counter Sales Assistant
Department: Photo Lab Cape Town
Based at: ORMS Central Cape Town
Responsible for:Be the friendly face that creates amazing experiences for our clients. You'll help bring their visual stories to life while smashing sales targets and building lasting relationships.
Minimum educational requirements:- Grade 12
- Computer literate
- Proficient in Adobe Photoshop and Light Room
- A passion for staying ahead of digital printing trends and tech innovations
- Outstanding customer service skills and etiquette.
- Fluent in two languages to connect with our diverse community
- Photography/Printing Experience: A major advantage that'll set you apart!
- No colour blindness - Essential for accurate print work
What makes you perfect for us:- Customer Service Excellence
- Genuine Connection: You naturally build rapport and make every client feel valued and heard
- Solution-Focused Mindset: You don't just solve problems - you anticipate them and offer proactive solutions
- Empathy in Action: You understand that behind every print job is a special moment or memory
- Going the Extra Mile: You're the person who suggests the perfect frame or reminds clients about better paper options
- Calm Under Pressure: You stay cool and positive even when things get hectic
- Follow-Through Champion: You remember clients' preferences and check in on their satisfaction
Professional Excellence: Master of Photoshop, ORMS Create & Print software, and Embrace till system
- Product knowledge that impresses (and keeps growing!)
- Team player who lifts everyone up
- ORMS brand ambassador - you represent us with pride
- Photography background that adds authentic expertise
Summary:
- Client Consultation: Guide customers through their printing journey from concept to collection
- Upselling with Purpose: Suggest upgrades that genuinely enhance their final product
- Stock Management: Keep our shelves stocked and organized
- Follow-Up Care: Reach out to clients about ready orders (they love this personal touch)
- Software Mastery: Navigate ORMS Create & Print like a pro
- Systems Excellence: Handle Embrace till operations, credits, refunds, and invoicing flawlessly
- Space Curation: Maintain a welcoming, organised workspace
- Trend Spotting: Stay current with promotions, offers, and cutting-edge printing tech
- Product Care: Price and pack stock with attention to detail
- Flexibility: Take on additional projects and tasks that help our team succeed
Key performance areas:
- Customer Obsession: Delivering jaw-dropping service that has clients raving about ORMS to their friends. You'll guide them through sizing, colour options, print vs. canvas, framing, photobooks - making each decision feel easy and exciting.
- Sales Growth: Naturally increasing turnover through genuine recommendations and value-add suggestions.
- Team Harmony: Building strong relationships with colleagues and management while contributing to our positive culture.
- Brand Excellence: Being the professional, friendly face that makes ORMS unforgettable.
Personal attributes:
- Customer Service Genius: You make people feel amazing about their experience
- Communication Master: Crystal-clear verbal and written skills
- Detail Oriented: Nothing slips past your eagle eye
- Pressure Handler: Tight deadlines? Bring it on!
- Initiative Taker: You see what needs doing and make it happen
- Team Spirit: Collaboration energizes you
- Professional Presence: You look and act the part, always
- Adaptability: Change doesn't phase you - you embrace it
- Growth Mindset: Learning new things excites you
- Physical Stamina: Comfortable standing and moving around to help clients
- Active Listener: You hear what clients really need, not just what they say
- Integrity: Honest, reliable, and trustworthy in everything you do
Ready to join our creative family?
Please send your CV in confidence to annette.blackie@orms.co.za
If you don't hear from us within 4 weeks, please consider your application unsuccessful. But don't let that stop you from staying connected with the ORMS community!
At ORMS, we don't just print photos - we help people preserve their most precious moments. Join us in making magic happen, one print at a time.
Posted on 29 Aug 13:59, Closing date 28 Oct