Mark Annett, Camsoft Solutions head of CRM sales and consulting
It is useful to clarify here that the goal of CRM software solutions is to improve a company’s customer service relationships, and in this way, to promote customer retention and help to drive sales growth and revenue. A good CRM software system consolidates customer information into a single database, allowing the business to nurture existing relationships while continuing to effectively manage new opportunities.
In the quest to promote and enable our clients’ customer relationships, Camsoft – ably supported by Maximizer – first ensures that our own operational ethos is built with service as its foundational bedrock.
A powerful – and empowering – business model
From an operational perspective, Maximizer has ensured that it works only with quality partners, rather than dealing with individual clients directly. This results in a business model that is both powerful and empowering:
- All partners are exceptionally well-trained and supported by Maximizer
- Maximizer provides its partners with all the information required to provide clients with top-notch service and resolve any customer query
- Maximizer has built therefore created a supply chain logistics path to resolve all client queries as fast as possible
In this regard, it has always been our experience that Maximizer ensures its partners are thoroughly trained and offered support, assistance and solutions at all times. This in turn helps Camsoft, as a certified Maximizer software solution provider, to ensure that service always lies at the heart of the offering to our own clients.
The net result is that Camsoft is dedicated to the Maximizer partnership for the long term, with our experience, service and track record very evident: Many of our team members have worked for Camsoft since the year 2000, and the founder since the mid-1990s.
The support received from Maximizer has, in turn, helped us to forge longstanding, meaningful relationships with our own clients, some of whom we have partnered with – as Maximizer end-users – for over two decades.
The pivotal value of support
Maximizer is a sophisticated product, and it needs to be implemented optimally to allow users to realise a full return on investment.
It is therefore an imperative for Camsoft to know that the support is always available to us, from Maximizer – enabling us to answer any questions and queries we may receive from our clients. This helps us, in turn, to resolve these issues as quickly as possible, and to the 100% satisfaction of the end customer. With Maximizer’s global footprint of partners and clients, critical after-hours support is also readily available at all times.
Further to this, the localised CRM support Camsoft provides is skilled and cost-effective, which in these times of economic uncertainty is an additional value-add to our clients.
Joining the dots
At Camsoft Solutions, we pride ourselves on our ability to ‘join the dots’ and preemptively anticipate – and meet – our clients’ requirements – often before they ask. This is largely due to our substantial expertise, knowledge, longstanding relationships and ability to predict our client’s needs. Very importantly, in addition to these factors, our excellent partnership with Maximizer is pivotal.
In conclusion, we are continually empowered by Maximizer, which has risen to the occasion again and again, ensuring that all the tools and support required are always provided. We are therefore proud to be in partnership with Maximizer and to know that for them – as for Camsoft – service is the bedrock of their operational ethos.