Whether you're standing in a queue at the local shopping outlet, or waiting for the next available teller in a bank, we are all consumers waiting in queues in some way or another.
Of course, with an Intelligent Queuing System such as the Global Access IQ System, queues can be managed better with faster times in assisting customers thereby reducing the stress and annoyance that accompanies waiting in line.
Enhance your customers' in-store experience by slipstreaming queues while communicating important information to them with the IQ system. The video based IQ system is designed to help regulate the end of the queue. This is done by placing a LCD screen at the end of the queue which then allows the tellers or cashiers to call customers to their booth with the touch of a button through an audio/visual prompt.
When the system is not calling any customers video based messages are displayed on screen and these can be educational, security, marketing etc...
From the back office, the manager will be able to dynamically update the queue layouts as well as to monitor each teller's activities as each button press is logged to calculate peak times, staff on duty etc, and reports can be drawn on a daily, weekly or monthly basis on which the performance of staff can be evaluated.
For a more "personalised" queue management system Global Access also offers what is referred to as a ticketing system. As a customer walks into your store/branch they will receive a ticket with a number on, based on the type of transaction or service required. They can then be seated in a waiting area and called according to ticket number. The identification of the customer's needs as soon as they arrive optimises the management of your branch/store.
Your customers are better received, better informed and your competitive advantage increased. The solution offers a smooth, communicative and multiple customer flow management. Your teams are better allocated according to demand and personal relationships with customers are enhanced.
Benefits of a ticketing system:
- Customers have the ability to "pre-book" their place in the queue before arriving at the branch/store via a website or mobile application. - Sales or customer service personnel do not manage the queue; they simply look after the customer allocated to them. This gives them more time to view the customer's information through the CRM link from the system and receive the customer in a more personalised way. - Data can be gathered not only about the customer coming into the branch/store, but on their specific needs, thereby being able to review data and establish key areas for staff to focus on. - Relaxed and active waiting areas make your customers feel more at ease and they don't have to worry about losing their place in the queue. It creates a less stress-free environment pushing up customer satisfaction and staff productivity.
To find out more about these products please contact:
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